Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Shelby

Our Google Reviews
(980) 295-9208
4.9
(145 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Shelby we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Steven and Felipe were very professional and did a great job getting my water damage cleaned up

Christina Locklear
Shelby

Steven & Felipe do awesome work. Very nice guys & got the work done quick!

Toni Campbell
Shelby

Steven was polite and knowledgeable with helping with our assessment on the damage done to our home. I will definitely refer others!

Phillip Cox
Shelby

I just want to say SERVPRO is truly great the guys Steven and terrence showed up on time and did everything they said and was very good at it I would recommend them to anyone in need very hard working young man and very respectful

Cynthia Cox
Shelby

With water damage from a second story bathroom, I decided to give SERVPRO of Shelby (Northeast Charlotte) a call. I had a quick response (within 2 mins of my initial call) from Winston to get the damaged assessed. Erin then responded shortly after that to get the team scheduled to come about the same day to start the remediation. The remediation team (Steven, Terrence, Jagualun and Felipe) did an amazing job getting all the damage removed within a few short hours! The entire SERVPRO TEAM did an excellent job! 100% would recommend!

Brian Rourk
Shelby

Took care of problem quickly. Steven and Felpie were courteous and efficient.

Jodi McDaniel
Shelby

After the water backed up from toilet , didn't think anyone would help, called SERVPRO of Shelby and they were there in less than an hour. Explain the process, cleaned, sanitized, and left me relieved, thanks guys awesome job ?? ?? ??

Emanuel Jackson
Shelby

Justin and his crew did and amazing job, Very knowledgeable, respectful, fast, helpful and all around a great team that turned a bad day more pleasant thanks SERVPRO of Shelby for all that you guys do .... highly recommend ??

Monica Mclean
Shelby

The best mitigation/restoration company! They are amazing, time efficient & does great work! I would definitely recommend.

Brenae Johnson
Shelby

Steven and Felipe were very professional and did a great job getting my water damage cleaned up

Christina Locklear
Shelby

Steven & Felipe do awesome work. Very nice guys & got the work done quick!

Toni Campbell
Shelby

Steven was polite and knowledgeable with helping with our assessment on the damage done to our home. I will definitely refer others!

Phillip Cox
Shelby

I just want to say SERVPRO is truly great the guys Steven and terrence showed up on time and did everything they said and was very good at it I would recommend them to anyone in need very hard working young man and very respectful

Cynthia Cox
Shelby

With water damage from a second story bathroom, I decided to give SERVPRO of Shelby (Northeast Charlotte) a call. I had a quick response (within 2 mins of my initial call) from Winston to get the damaged assessed. Erin then responded shortly after that to get the team scheduled to come about the same day to start the remediation. The remediation team (Steven, Terrence, Jagualun and Felipe) did an amazing job getting all the damage removed within a few short hours! The entire SERVPRO TEAM did an excellent job! 100% would recommend!

Brian Rourk
Shelby

Took care of problem quickly. Steven and Felpie were courteous and efficient.

Jodi McDaniel
Shelby

After the water backed up from toilet , didn't think anyone would help, called SERVPRO of Shelby and they were there in less than an hour. Explain the process, cleaned, sanitized, and left me relieved, thanks guys awesome job ?? ?? ??

Emanuel Jackson
Shelby

Justin and his crew did and amazing job, Very knowledgeable, respectful, fast, helpful and all around a great team that turned a bad day more pleasant thanks SERVPRO of Shelby for all that you guys do .... highly recommend ??

Monica Mclean
Shelby

The best mitigation/restoration company! They are amazing, time efficient & does great work! I would definitely recommend.

Brenae Johnson
Shelby

About Us

SERVPRO of North Central Mecklenburg County understands the stress and worry that comes with fire or water damage and the disruptions it causes your life, home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of North Central Mecklenburg County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of North Central Mecklenburg County can also mitigate mold and mildew from your home or business.

Our staff is highly trained property in damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of North Central Mecklenburg County. The team works 24/7/365 to meet the disaster restoration needs of our customers.

If you would like to schedule service for your home or business, please call today!

We're a local family owned franchise. We started small but took every job and treated our customers with empathy, respect, and passion. Our Franchise  strives for EXCELLANCE. Our IICRC-Certified restoration technicians can handle emergencies of any size or severity. Our team services the metro Mecklenburg county area. The owner, Wes Tyson was born in Charlotte and attended Charlotte Mecklenburg schools.  Wes is married to Michelle Tyson and has raised there two children, Will and Leah in Charlotte.

Our Employees

Our mission is to develop a team of knowledeable professionals with compassion for people who focus on excellent service, fairness and quick response. This simple concept has driven our growth and we believe will continue to do so for years to come. Our employees are uniformed, background checked, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and our Crew Chiefs are Certified Technicians.

Our Services

Our local services include commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, COVID -19 sanitization,  deodorizing and much more.

We are a preferred vendor for most insurance companies.  CALL NOW to schedule a FREE Estimate

SERVPRO flag
William Wesley Tyson Jr.

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.