SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Mountain View, Los Altos

Our Google Reviews
(650) 770-2992
5.0
(128 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

If you’re in need of biohazard, crime scene, trauma, or blood remediation and cleanup, trust the experienced professionals at SERVPRO.  

Our team of specialists understand the shock, safety concerns, and emotional toll of these events. That’s why we’re ready to act quickly, efficiently, and discreetly, so you can focus on your home or business.

Once any police or fire investigations are complete, our team will begin with a full safety and damage assessment before moving into cleanup and restoration.

We work compassionately and intently to ensure everyone living or working at the property can return to a clean, safe space as soon as possible. We will also work with your insurance provider to keep the claims process moving smoothly.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have A Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


1.svg

Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

2.svg

Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

3.svg

Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

4.svg

Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

I was totally impressed with SERVPRO, primarily because of Anna. As the lead she was tremendously professional, task oriented and punctual. Her ability to keep me informed, even when out of state for a week, was most helpful. I recommend SERVPRO and Anna to anyone with a need.

Steve N.
Los Altos

Anna and her team at SERVPRO of Mountain View were simply amazing. After we discovered a horrible slow water leak in our radiant heated oak floor, their team responded immediately and did a fantastic job remediating the damaged room!!!! It was a difficult clean up and remediation but they did a wonderful job every step of the way! We highly recommend this wonderful team!!!!



   

Maile J
Santa Cruz

a month ago Called about a spot in the ceiling and they sent over a technician promptly to investigate and reassure us that there wasn't moisture damage. Very professional service.

Amy.R
Mountain View

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I had a plumbing leak that was concealed in a wall and hard to find. SERVPRO of mountain view responded within an 20 mins and pinpointed and stopped the leak before further damage was caused. I was comforted by the fact that they knew exactly what to do and guided me through the whole remediation process. I highly recommend them.

Jack Smith
sunny vale

  Called this office for possible mold problem. Very responsive and professional. Ronny kept me updated every steps even after it turned out not to be mold issue. Definitely recommended.

 

w L
Mountain View

Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!

Preeti B
Mountain View

Anna and her team are great! I called Anna after a bad contractor experience and requested for a professional team to help with our post remodel cleaning. The team that came was super professional. did a through job and were respectful of our space. When we found a few spots that needed fixing, the team came back again and addressed the issue right away. Great service for all post construction cleaning. Anna is responsive and provided a great customer service experience. I highly recommend them.

Aruna K
Mountain View

A friend and her large-breed puppy were visiting, and the dog (who had been outside) became startled by something and ran to be with us indoors. Instead of using the dog door, the puppy ran through my untempered glass patio window. It was, in all respects, a horrible experience. Puppy went to the vet hospital (she suffered minimal injury and has fully recovered), and I stayed behind to clean up glass. I had NO idea who could help me, and I really, really needed help. I phoned my local police department to find out what kind of a service provider I needed, and was told to look for a 'board-up' service. Late on a Sunday night, on a holiday weekend, there were few options available. But (here's the good news!) Ronny Mamarian, General Manager at Mountain View SERVPRO returned my call. He arrived with a helper at 11:00PM, and worked until 1:00AM restoring the safety of my home. Ronny and Alex were professional and competent, but their kindness was the best part of a challenging evening.

Liz B.
Los Altos

We had water damage in our crawl space that we discovered . It needed to be taken care of before the pipes could be repaired. SERVPRO sent their tech who managed to get into a very tight area under our house . He showed us before and after pictures of the area when he was done. They started extracting the water and did a really great Job and left us happy and in a big ease. so far very punctual, knowledgeable and professional.

Adam S.
Los Altos

I was totally impressed with SERVPRO, primarily because of Anna. As the lead she was tremendously professional, task oriented and punctual. Her ability to keep me informed, even when out of state for a week, was most helpful. I recommend SERVPRO and Anna to anyone with a need.

Steve N.
Los Altos

Anna and her team at SERVPRO of Mountain View were simply amazing. After we discovered a horrible slow water leak in our radiant heated oak floor, their team responded immediately and did a fantastic job remediating the damaged room!!!! It was a difficult clean up and remediation but they did a wonderful job every step of the way! We highly recommend this wonderful team!!!!



   

Maile J
Santa Cruz

a month ago Called about a spot in the ceiling and they sent over a technician promptly to investigate and reassure us that there wasn't moisture damage. Very professional service.

Amy.R
Mountain View

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I had a plumbing leak that was concealed in a wall and hard to find. SERVPRO of mountain view responded within an 20 mins and pinpointed and stopped the leak before further damage was caused. I was comforted by the fact that they knew exactly what to do and guided me through the whole remediation process. I highly recommend them.

Jack Smith
sunny vale

  Called this office for possible mold problem. Very responsive and professional. Ronny kept me updated every steps even after it turned out not to be mold issue. Definitely recommended.

 

w L
Mountain View

Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!

Preeti B
Mountain View

Anna and her team are great! I called Anna after a bad contractor experience and requested for a professional team to help with our post remodel cleaning. The team that came was super professional. did a through job and were respectful of our space. When we found a few spots that needed fixing, the team came back again and addressed the issue right away. Great service for all post construction cleaning. Anna is responsive and provided a great customer service experience. I highly recommend them.

Aruna K
Mountain View

A friend and her large-breed puppy were visiting, and the dog (who had been outside) became startled by something and ran to be with us indoors. Instead of using the dog door, the puppy ran through my untempered glass patio window. It was, in all respects, a horrible experience. Puppy went to the vet hospital (she suffered minimal injury and has fully recovered), and I stayed behind to clean up glass. I had NO idea who could help me, and I really, really needed help. I phoned my local police department to find out what kind of a service provider I needed, and was told to look for a 'board-up' service. Late on a Sunday night, on a holiday weekend, there were few options available. But (here's the good news!) Ronny Mamarian, General Manager at Mountain View SERVPRO returned my call. He arrived with a helper at 11:00PM, and worked until 1:00AM restoring the safety of my home. Ronny and Alex were professional and competent, but their kindness was the best part of a challenging evening.

Liz B.
Los Altos

We had water damage in our crawl space that we discovered . It needed to be taken care of before the pipes could be repaired. SERVPRO sent their tech who managed to get into a very tight area under our house . He showed us before and after pictures of the area when he was done. They started extracting the water and did a really great Job and left us happy and in a big ease. so far very punctual, knowledgeable and professional.

Adam S.
Los Altos

About Us

SERVPRO of Mountain View, Los Altos, Los Altos Hills understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Mountain View, Los Altos, Los Altos Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Mountain View, Los Altos, Los Altos Hills can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Mountain View, Los Altos, Los Altos Hills.

If you would like to schedule service for your home or business, please call 650-770-2992 or email office@SERVPROmtview.com today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.



Our Services Include

  • Fire Damage
  • Smoke Damage
  • Soot Damage
  • Water Removal and Dehumidification
  • Sewage Cleanup
  • Mold Mitigation and Remediation
  • Catastrophic Storm Response
  • Flood Damage 
  • Move-outs
  • Document Drying
  • Contents Claim Inventory Service. 
  • Professional Cleaning for Homes and Business
  • Biohazard Cleanup
  • Vandalism
  • Board Up
  • Tarping

Let our knowledge and experience work for you 24 hours a day, 7 days a week, 365 days a year. Contact us anytime!

(650) 770-2992

Quick Links

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Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience: MasterCard, Visa



Certifications

  • CSIB  - Contractors State License Board
  • ASD   - Applied Structural Drying Technician
  • CCT   - Carpet Cleaning Technician
  • ECTP  - Employee Certification Training Program
  • FSRT  - Fire & Smoke Damage Restoration Technician
  • IICRC - Certified Firm
  • OSHA - 30-hour Construction Industry Training Program
  • WRT   - Water Damage Restoration Technician

License 

  • CSLB (California): 1115754
  • General Contractor License: Class B 1115754
  • Mold Remediation: 1115754
  • Plumbing: 1115754
  • Residential: 1115754
  • Commercial: 1115754
  • Electrical License: 1115754

Affiliations

  • Mountain View Chamber of Commerce
Owner of SERVPRO of Mountain View, Los Altos

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.