Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Mountain View, Los Altos

Our Google Reviews
(650) 770-2992
5.0
(124 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Mountain View, Los Altos we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I had a slow water leak at the fridge and by the time I discovered it, some of the laminate flooring had swelled and the water also got under the kitchen cabinet.

When the team arrived, they worked quickly to measure the damage area and gave me an itemized estimation on the same day. On the day they started the project, they were very careful at removing stuff. I heard them measuring the moisture of each piece of flooring before they took it out.

My final bill is actually cheaper than their estimate - they did not install a fan, and only ran the dehumidifier for two days, although they charged me for the air scrubber they used when they took out the flooring.

Overall, I think they are very professional, the cost is transparent and they did not overdo things just to charge more. I highly recommend them.

MegLee
cupertino

Excellent Service I called SERVPRO due to a bathroom leak that had gone unattended for some time. The company was so responsive - same day to fix the leak and work on following days to remove cabinet and floor tiles. Needed to have a plumber and they had one to send and he was excellent. Work was done carefully and I was kept well informed of all steps as they were undertaken. Really terrific service and very easy to work with!  

Janet E
Los Altos

We had a water leak in our unit and called SERVPRO for them to come out to assess the damage. They were very quick to respond and was able to set an appt with an exact time while other companies gave a 2 hour window. I knew from that experience that this company valued their customers time!

Erik and Jay arrived on time, inspected the units, and gave us an honest assessment of the damage. They were courteous and professional, not to mention their quick response in providing a report of the inspection and estimate to fix it.

I recommend SERVPRO to anybody looking for a reputable water remediation company!

Peggy L.
sunnyvale

professional/awesome job, definitely Recommend we had water leak , I called many companies to come over , they were too busy and giving me frame time between 24 and 72 hours to come over. I called SERVPRO of Mountain View and they Show up in less than 20 mins , Erik was nice to communicate with and explain to me everything and how it works and did the job as good as he promised . Nice Job , thank you for showing up earlier and finish the Job quick and good,

Zee Le
sunnyvale

We hade a water loss at our home and hired SERVPRO of Mountain View to come out and dry out our home but more importantly Anna and her team at SERVPRO of Mountain View restorations did a fantastic job on packing out our home and took extreme care with all of our furniture and contents throughout. Once they finished and repaired, they put everything right back where it was as if nothing ever happened. I will certainly use this company and recommend for the future.

Jean
San Jose

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I had a plumbing leak that was concealed in a wall and hard to find. SERVPRO of mountain view responded within an 20 mins and pinpointed and stopped the leak before further damage was caused. I was comforted by the fact that they knew exactly what to do and guided me through the whole remediation process. I highly recommend them.

Jack Smith
sunny vale
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

i had a water damage and mold needed to be fixed and cleaned , accured from the past raining time and was too bad .
They helped me with plumber and all needed that left me in ease not worrying about anything .
When the team arrived, they worked quickly to measure the damage area and gave me an itemized estimation on the same day. On the day they started the project, they were very careful at removing stuff. I heard them measuring the moisture of each piece of flooring before they took it out.
they are very professional,trustworthy and really into details and they have a very high communications skills.
the cost is transparent and they did not overdo things just to charge more. I highly recommend them.

Adam Smith
sunnyvale
 Professionalism, Punctuality, Quality, Responsiveness

Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!

preety B
Mountain View
 Professionalism, Responsiveness

Erik, Jay, and Alex were amazing at helping us during a very stressful time. They were very professional and respectful, and were able to accommodate our schedule on short notice. We are very grateful to SERVPRO Mountain View & Los Altos for helping us on such short notice and for being so responsive and professional!

S K
Los Altos

I had a slow water leak at the fridge and by the time I discovered it, some of the laminate flooring had swelled and the water also got under the kitchen cabinet.

When the team arrived, they worked quickly to measure the damage area and gave me an itemized estimation on the same day. On the day they started the project, they were very careful at removing stuff. I heard them measuring the moisture of each piece of flooring before they took it out.

My final bill is actually cheaper than their estimate - they did not install a fan, and only ran the dehumidifier for two days, although they charged me for the air scrubber they used when they took out the flooring.

Overall, I think they are very professional, the cost is transparent and they did not overdo things just to charge more. I highly recommend them.

MegLee
cupertino

Excellent Service I called SERVPRO due to a bathroom leak that had gone unattended for some time. The company was so responsive - same day to fix the leak and work on following days to remove cabinet and floor tiles. Needed to have a plumber and they had one to send and he was excellent. Work was done carefully and I was kept well informed of all steps as they were undertaken. Really terrific service and very easy to work with!  

Janet E
Los Altos

We had a water leak in our unit and called SERVPRO for them to come out to assess the damage. They were very quick to respond and was able to set an appt with an exact time while other companies gave a 2 hour window. I knew from that experience that this company valued their customers time!

Erik and Jay arrived on time, inspected the units, and gave us an honest assessment of the damage. They were courteous and professional, not to mention their quick response in providing a report of the inspection and estimate to fix it.

I recommend SERVPRO to anybody looking for a reputable water remediation company!

Peggy L.
sunnyvale

professional/awesome job, definitely Recommend we had water leak , I called many companies to come over , they were too busy and giving me frame time between 24 and 72 hours to come over. I called SERVPRO of Mountain View and they Show up in less than 20 mins , Erik was nice to communicate with and explain to me everything and how it works and did the job as good as he promised . Nice Job , thank you for showing up earlier and finish the Job quick and good,

Zee Le
sunnyvale

We hade a water loss at our home and hired SERVPRO of Mountain View to come out and dry out our home but more importantly Anna and her team at SERVPRO of Mountain View restorations did a fantastic job on packing out our home and took extreme care with all of our furniture and contents throughout. Once they finished and repaired, they put everything right back where it was as if nothing ever happened. I will certainly use this company and recommend for the future.

Jean
San Jose

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I had a plumbing leak that was concealed in a wall and hard to find. SERVPRO of mountain view responded within an 20 mins and pinpointed and stopped the leak before further damage was caused. I was comforted by the fact that they knew exactly what to do and guided me through the whole remediation process. I highly recommend them.

Jack Smith
sunny vale
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

i had a water damage and mold needed to be fixed and cleaned , accured from the past raining time and was too bad .
They helped me with plumber and all needed that left me in ease not worrying about anything .
When the team arrived, they worked quickly to measure the damage area and gave me an itemized estimation on the same day. On the day they started the project, they were very careful at removing stuff. I heard them measuring the moisture of each piece of flooring before they took it out.
they are very professional,trustworthy and really into details and they have a very high communications skills.
the cost is transparent and they did not overdo things just to charge more. I highly recommend them.

Adam Smith
sunnyvale
 Professionalism, Punctuality, Quality, Responsiveness

Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!

preety B
Mountain View
 Professionalism, Responsiveness

Erik, Jay, and Alex were amazing at helping us during a very stressful time. They were very professional and respectful, and were able to accommodate our schedule on short notice. We are very grateful to SERVPRO Mountain View & Los Altos for helping us on such short notice and for being so responsive and professional!

S K
Los Altos

About Us

SERVPRO of Mountain View, Los Altos, Los Altos Hills understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Mountain View, Los Altos, Los Altos Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Mountain View, Los Altos, Los Altos Hills can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Mountain View, Los Altos, Los Altos Hills.

If you would like to schedule service for your home or business, please call 650-770-2992 or email office@SERVPROmtview.com today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.



Our Services Include

  • Fire Damage
  • Smoke Damage
  • Soot Damage
  • Water Removal and Dehumidification
  • Sewage Cleanup
  • Mold Mitigation and Remediation
  • Catastrophic Storm Response
  • Flood Damage 
  • Move-outs
  • Document Drying
  • Contents Claim Inventory Service. 
  • Professional Cleaning for Homes and Business
  • Biohazard Cleanup
  • Vandalism
  • Board Up
  • Tarping

Let our knowledge and experience work for you 24 hours a day, 7 days a week, 365 days a year. Contact us anytime!

(650) 770-2992

Quick Links

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Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience: MasterCard, Visa



Certifications

  • CSIB  - Contractors State License Board
  • ASD   - Applied Structural Drying Technician
  • CCT   - Carpet Cleaning Technician
  • ECTP  - Employee Certification Training Program
  • FSRT  - Fire & Smoke Damage Restoration Technician
  • IICRC - Certified Firm
  • OSHA - 30-hour Construction Industry Training Program
  • WRT   - Water Damage Restoration Technician

License 

  • CSLB (California): 1115754
  • General Contractor License: Class B 1115754
  • Mold Remediation: 1115754
  • Plumbing: 1115754
  • Residential: 1115754
  • Commercial: 1115754
  • Electrical License: 1115754

Affiliations

  • Mountain View Chamber of Commerce
Owner of SERVPRO of Mountain View, Los Altos

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.