Biohazard Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Commercial, Residential, and Industrial Biohazard Cleanup
- 24/7 Emergency Response
- Trained, Certified Biohazard Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of Loudon & Roane Counties
Service Areas
Why Choose SERVPRO for Biohazard Cleaning Services?
SERVPRO of Loudon & Roane Counties is a national leader in the field of crime scene and biohazard cleanup. Our owner Kristina L. Greenway has a passion for learning that supports the services we provide. Holding a Certified BioRecovery Masters (CBRM) from the American BioRecovery Association (ABRA), Kristina is dedicated to expanding the restoration industry’s understanding of appropriate and effective strategies when dealing with hazards like bloodborne pathogens and crime scene residues.
We learn from her example that performing the tasks necessary to cleanup and restore spaces contaminated by various biohazards is not enough. Developing the empathy to provide these difficult but needed services with respect and sensitivity toward the emotional turmoil of the property owners, family, friends, and others suffer after the trauma is vital to our mission at SERVPRO of Loudon & Roane Counties.
“Helping others in their time of need is one of life’s greatest privileges”™ is our guiding motivation. Assisting with the delicate task of cleaning up sometimes horrific aftermaths with dignity and compassion frames our highest aspiration.
Services We Provide
Crime Scene and Trauma
Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:
- Blood
- Bodily fluids
- Decomposing tissue
Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible.
Death and Suicide
Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.
Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.
Hoarding Cleanup
Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space.
Rodent Infestation
No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.”
Viruses & Pathogens
Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.
Illicit Substances
The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.
Chemicals and Residues
Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:
- Fingerprint powder
- Tear gas
- Pepper spray
- Fire extinguishers
SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.
Squad Cars and Jail Cells
Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:
- Blood
- Drug Residue
- Bodily Fluids
must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.
What To Do When You Have A Biohazard Emergency
The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.
Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.
Call Emergency Personnel
Emergency services should be called in a life-threatening situation.
Do Not Attempt Any Cleaning Yourself
Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.
Stay Out Of The Area
Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.
Treat All Bodily Fluids As Contaminated
Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.
Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly.
What our
customers are saying
I cannot imagine facing the damage from the fire alone. Thank you SERVPRO for such a timely response in our hour of need.
You cannot know how important restoration is until disaster strikes your home. We are thankful we called you first.
Our office building was very flooded, but your team has it looking great and even dried and restored our hard copy files. So grateful.
They reassured me of personnel bonding and background checks. All services provided were good.
Alex and Tim have both been very responsive and helpful. The entire team I worked with were friendly and good communicators. I have appreciated the concern given to the overall impact and cost of the job.
My apartment was damaged from a neighboring unit, but thanks to your fast response, nothing got ruined and I’m back at my place already.
Excellent Service
This team knows what they are doing. If I ever need restoration work again, this is the crew I will choose.
I cannot even tell what part of my kitchen the fire damaged now. Excellent work everyone!
I cannot imagine facing the damage from the fire alone. Thank you SERVPRO for such a timely response in our hour of need.
You cannot know how important restoration is until disaster strikes your home. We are thankful we called you first.
Our office building was very flooded, but your team has it looking great and even dried and restored our hard copy files. So grateful.
They reassured me of personnel bonding and background checks. All services provided were good.
Alex and Tim have both been very responsive and helpful. The entire team I worked with were friendly and good communicators. I have appreciated the concern given to the overall impact and cost of the job.
My apartment was damaged from a neighboring unit, but thanks to your fast response, nothing got ruined and I’m back at my place already.
Excellent Service
This team knows what they are doing. If I ever need restoration work again, this is the crew I will choose.
I cannot even tell what part of my kitchen the fire damaged now. Excellent work everyone!
About Us
Compassionate Restoration Backed by Expertise
At SERVPRO, making a positive difference is more than a slogan—it’s how we operate every single day here in Oak Ridge and throughout Loudon and Roane Counties. When disaster hits your home or business, you deserve more than just cleanup. You need people who genuinely care and know what they’re doing. That’s exactly what you’ll get with our team.
Leaders Who Set the Standard
Owners John and Kristina Greenway built SERVPRO with one goal in mind: helping people in their toughest moments with compassion and unmatched expertise. John, a recognized leader in SERVPRO’s large loss division, leads the only Large Loss Response Team (LLRT) in the area—meaning when major commercial disasters strike, we’re the ones local businesses trust to get back on their feet.
Kristina, a national expert in crime scene and biohazard restoration, serves as Vice President of the American BioRecovery Association and holds the prestigious Certified BioRecovery Master's (CBRM) credential. When sensitive, trauma-related cleanup is needed, her guidance ensures it’s handled professionally, discreetly, and with the utmost care.
A Team That Feels Like Family
From the first call to final walk-through, every SERVPRO team member—managers, estimators, technicians, and insurance coordinators—treats your property like it’s their own. We understand that Oak Ridge residents can feel overwhelmed after experiencing fire, water, mold, or storm damage. Our entire crew steps in with empathy, respect, and a whole lot of experience.
When disaster strikes in Oak Ridge, SERVPRO is the name neighbors trust to clean, restore, and truly care. See how we make things feel “Like it never even happened.”
