About Us
Here to Help® 24/7
SERVPRO of Loudon & Roane Counties
About Us
Making a positive difference for those who require the specialized assistance we can offer is the mission of SERVPRO of Loudon & Roane Counties. Owners John A. & Kristina L. Greenway built our restoration company mindfully, choosing managers, office staff, and technicians who put people and their needs first. The care we have for our employees is mirrored in the care they take with our customers’ jobs.
The hands-on approach our owners take enhances the feeling confidence our customers have when we respond to their fire, water, mold, storm, or another disaster. John is regarded as a leader of SERVPRO’s large loss commercial division. Our crew is the only large loss response team (LLRT) in this area, giving us both the opportunity and the responsibility to help the commercial enterprises that provide jobs, services, and goods to the communities we serve when disaster strikes.
Kristina is a crime scene and biohazard cleanup and restoration industry expert. Her position as Vice President of the American BioRecovery Association (ABRA) and completion of her Certified BioRecovery Masters (CBRM) place SERVPRO of Loudon & Roane Counties ahead of the curve when it comes to sensitive post-trauma, crime, and other hazardous waste cleanups.
The entire SERVPRO team takes our lead from the empathy shown by the Greenways to those who work for them and customers we serve. Every job we take on is handled not only professionally and but also compassionately and with sensitivity for what disaster victims endure.
Residential and business customers often find themselves shaken and overwhelmed by the path ahead regardless of the cause of a disaster. The interdepartmental team at SERVPRO of Loudon & Roane Counties ensures that from the person who answers your first phone call, through estimators, crew chiefs, technicians, insurance liaisons, and other associates, treats you with respect and as part of the effort to return your property to “Like it never even happened.”
Meet our Team
Service Area
Certifications
- CDS - Commercial Drying Specialist
- OSHA - Other Training
- FSRT - Fire & Smoke Damage Restoration Technician
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- WRT - Water Damage Restoration Technician
- IICRC Certified Firm
- UFT - Upholstery & Fabric Cleaning Technician
- ECTP - Employee Certification Training Program
- OCT - Odor Control Technician
- OSHA - 30-hour General and/or Construction Industry Training Program
- RRRP - Lead-Based Paint Activities and Renovation
- OSHA - 10-hour General and/or Construction Industry Training Program
- CCT - Carpet Cleaning Technician
What our
customers are saying
I cannot imagine facing the damage from the fire alone. Thank you SERVPRO for such a timely response in our hour of need.
You cannot know how important restoration is until disaster strikes your home. We are thankful we called you first.
Our office building was very flooded, but your team has it looking great and even dried and restored our hard copy files. So grateful.
They reassured me of personnel bonding and background checks. All services provided were good.
Alex and Tim have both been very responsive and helpful. The entire team I worked with were friendly and good communicators. I have appreciated the concern given to the overall impact and cost of the job.
My apartment was damaged from a neighboring unit, but thanks to your fast response, nothing got ruined and I’m back at my place already.
Excellent Service
This team knows what they are doing. If I ever need restoration work again, this is the crew I will choose.
I cannot even tell what part of my kitchen the fire damaged now. Excellent work everyone!
I cannot imagine facing the damage from the fire alone. Thank you SERVPRO for such a timely response in our hour of need.
You cannot know how important restoration is until disaster strikes your home. We are thankful we called you first.
Our office building was very flooded, but your team has it looking great and even dried and restored our hard copy files. So grateful.
They reassured me of personnel bonding and background checks. All services provided were good.
Alex and Tim have both been very responsive and helpful. The entire team I worked with were friendly and good communicators. I have appreciated the concern given to the overall impact and cost of the job.
My apartment was damaged from a neighboring unit, but thanks to your fast response, nothing got ruined and I’m back at my place already.
Excellent Service
This team knows what they are doing. If I ever need restoration work again, this is the crew I will choose.
I cannot even tell what part of my kitchen the fire damaged now. Excellent work everyone!