Fire Damage Restoration
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Fire Cleanup
- Highly-Trained Fire Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Loudon & Roane Counties
Service Areas
Your Local Fire Restoration Company
When fire damages a business or home in one of the East Tennessee communities served by SERVPRO of Loudon & Roane Counties the race is on. A fire event spreads toxic residues throughout your property, often chars building materials so severely that repair or replacement might be required, soils structural components and contents, and exposes a dwelling or commercial building to water damage because of fire fighting efforts.
We designate members of our Loudon & Roane Counties management team to schedule daily jobs, coordinating production, ensure that safety precautions are followed, and submit weekly reports to summarize production activities. With the tight timeline required on a fire restoration job, this strict oversight is crucial. Other employees work closely with insurance carriers to make sure claims made are proven and paid.
Fire residues are corrosive and begin discoloring and deteriorating exposed materials within minutes. A crew should be at your fire site an hour after you call, even in the wee hours. SERVPRO of Loudon & Roane Counties project managers have four-plus decades of combined experience, assessing your scenario and getting the restoration process moving fast.
Services We Provide
Residential Fire Damage Restoration
When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.
- Board-up and roof tarping service
- Assessment of fire and smoke damage
- Water removal and drying (if present)
- Removal of soot and smoke odor
- Clean all restorable items
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Commercial Fire Damage Cleanup and Restoration
When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.
- Water removal from firefighting efforts
- Smoke damage and soot removal
- Commercial cleaning including carpet, upholstery, and window treatments
- Commercial large loss services
Board-Up and Roof Tarping Services
If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.
- Our quality roof tarp service helps protects your property from further damage
- Our board-up services help to secure your property from weather, animals, and illegal entry
What our
customers are saying
I didn’t think my home would ever look the same after the fire, but your team did an excellent job at fixing it up and restoring it for me.
The crew of SERVPRO was very kind, professional and courteous with us after our house fire. They were very concerned with our needs and worked very hard. We are very pleased with the speed and efficiency in which they completed their end of the process. We were able to move ahead and get our home ready to be put back together much sooner than we anticipated.
My apartment was damaged from a neighboring unit, but thanks to your fast response, nothing got ruined and I’m back at my place already.
Excellent Service
This team knows what they are doing. If I ever need restoration work again, this is the crew I will choose.
I cannot stress enough the tireless work your technicians endured to restore my home after the fire. Thank you so much for giving us our home back.
The fire was my worst nightmare come true, but I am so thankful to you and your staff for fixing my home up and making me feel safe again.
SERVPRO is the real deal. You took my ruined home and gave it back to me after the fire. Thank you.
The memories of the awful fire we had are starting to fade after you came and restored our home. Thank you and I’ll gladly be telling all my friends!
I didn’t think my home would ever look the same after the fire, but your team did an excellent job at fixing it up and restoring it for me.
The crew of SERVPRO was very kind, professional and courteous with us after our house fire. They were very concerned with our needs and worked very hard. We are very pleased with the speed and efficiency in which they completed their end of the process. We were able to move ahead and get our home ready to be put back together much sooner than we anticipated.
My apartment was damaged from a neighboring unit, but thanks to your fast response, nothing got ruined and I’m back at my place already.
Excellent Service
This team knows what they are doing. If I ever need restoration work again, this is the crew I will choose.
I cannot stress enough the tireless work your technicians endured to restore my home after the fire. Thank you so much for giving us our home back.
The fire was my worst nightmare come true, but I am so thankful to you and your staff for fixing my home up and making me feel safe again.
SERVPRO is the real deal. You took my ruined home and gave it back to me after the fire. Thank you.
The memories of the awful fire we had are starting to fade after you came and restored our home. Thank you and I’ll gladly be telling all my friends!
About Us
Making a positive difference for those who require the specialized assistance we can offer is the mission of SERVPRO of Loudon & Roane Counties. Owners John A. & Kristina L. Greenway built our restoration company mindfully, choosing managers, office staff, and technicians who put people and their needs first. The care we have for our employees is mirrored in the care they take with our customers’ jobs.
The hands-on approach our owners take enhances the feeling confidence our customers have when we respond to their fire, water, mold, storm, or another disaster. John is regarded as a leader of SERVPRO’s large loss commercial division. Our crew is the only large loss response team (LLRT) in this area, giving us both the opportunity and the responsibility to help the commercial enterprises that provide jobs, services, and goods to the communities we serve when disaster strikes.
Kristina is a crime scene and biohazard cleanup and restoration industry expert. Her position as Vice President of the American BioRecovery Association (ABRA) and completion of her Certified BioRecovery Masters (CBRM) place SERVPRO of Loudon & Roane Counties ahead of the curve when it comes to sensitive post-trauma, crime, and other hazardous waste cleanups.
The entire SERVPRO team takes our lead from the empathy shown by the Greenways to those who work for them and customers we serve. Every job we take on is handled not only professionally and but also compassionately and with sensitivity for what disaster victims endure.
Residential and business customers often find themselves shaken and overwhelmed by the path ahead regardless of the cause of a disaster. The interdepartmental team at SERVPRO of Loudon & Roane Counties ensures that from the person who answers your first phone call, through estimators, crew chiefs, technicians, insurance liaisons, and other associates, treats you with respect and as part of the effort to return your property to “Like it never even happened.”
Meet our Team
