I am writing to recognize Wanda Grinder, she came to the rescue when we had a septic backup.While I was familiar with SERVPRO’s services a friend suggested I call Wanda directly to ensure a team was expedited quickly and efficiently. My experience with Wanda was nothing less than exceptional. I was in a total state of panic, Wanda was calm but had a strong sense of urgency while being extremely compassionate. She gave direction on what I needed to do with my insurance company, and recommended a septic service provider because the plumber was not resolving the issue. She had her contact reach out to me immediately, had him onsite resolving the issue all within a couple of hours. She stayed in contact with me throughout to ensure we didn’t need anything else, and made sure the SERVPRO team was deployed as soon as we were ready. It was an extremely stressful situation for many reasons and Wanda made me feel totally supported. As an account management/customer service professional I truly value and recognize when someone goes above and beyond. I would also be remiss if I did not acknowledge Gil Ortiz who was very thorough and helpful, and the team that was onsite that did the cleaning (unfortunately I don’t recall these names but hopefully you can reference internally). They were all also very professional and provided superior service. While I hope not to have another disaster I would highly recommend Wanda and SERVPRO to family and friends.
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SERVPRO of Kingston / New Paltz
72 Reviews4.6
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Delivering trusted restoration services since 1967.
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When an accident happens or disaster strikes, our uniquely trained teams work with you to repair and restore your business as quickly as possible. We offer flexible repair and cleaning solutions that isolate the damaged area so normal operations can continue.
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New Paltz, NY | Kingston, NY | Highland, NY | Saugerties, NY | Lincoln Park, NY | Port Ewen, NY | Rosendale, NY | West Hurley, NY | Esopus, NY | Ulster Park, NY
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With more than 2,400 locations in North America, we’ve earned the reputation as #1 in the cleanup and restoration industry—with a location near you specializing in fire and water damage, mold, specialty cleaning, and so much more.
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SERVPRO Helps with the Insurance Claim Process
At SERVPRO of Kingston / New Paltz, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.
When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.
What Our Customers Are Saying
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72 Reviews4.6
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Gilbert & Sheryl L. Morrissey
Owners of SERVPRO of Kingston / New Paltz
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