Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Roanoke Rapids

Our Google Reviews
(252) 537-3473
4.9
(65 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Roanoke Rapids we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I was very grateful for the prompt service and professionalism they showed as they addressed our water issue. I will continue to recommend SERVPRO of Roanoke Rapids to others.

Thomas Green
Roanoke Rapids

Everything went great, very thorough, dealt with the emergency immediately & followed through till done, 2 weeks.  Tim went over & above to get the job done – working Saturdays & late evenings.  He is a 5* employee for sure

Glen Macnichol
Roanoke Rapids

SERVPRO of Roanoke Rapids did a great job!  I would give them 10 out 10's on everything. Thank you!

Johnnie Thompson
Emporia

SERVPRO of Roanoke Rapids did a great job.  I more than  pleased with the job they did. 

Anthony Wheeler
Jackson

SERVPRO of Roanoke Rapids did an outstanding job! 

Nurcor Steel
Cofield

Saved my home and my family from a huge water disaster.

Gage Radcliffe
Roanoke Rapids

They were amazing. Steven and Michael were very knowledgeable and were there within 20 minutes of us calling them. They were very supportive and gave us information for what to do. This group is A+ customer service! I’ve called and texted and they get back to me immediately! Couldn’t have asked for a better top notch group! Highly recommend! Great job guys! We are so appreciative of all you did to help us with our water damage! And to top it off, we called on a Sunday morning and they were there!??

Kathy Grizzard
Roanoke Rapids

Mr. Phillips and his SERVPRO crew were punctual and they executed on all explained tasks. Their expertise and professionalism brought my basement back to life. I am truly pleased with their work.

Dwayne
Emporia

We had a shower value bust behind the tiled wall of our shower while we were away, which, needless to say, caused a big mess!  SERVPRO of Roanoke Rapids was absolutely top notch in their response for us. My husband and I both very extremely pleased with their responsiveness and professionalism. We highly recommend!!!!

Susan Pennino
Roanoke Rapids

I was very grateful for the prompt service and professionalism they showed as they addressed our water issue. I will continue to recommend SERVPRO of Roanoke Rapids to others.

Thomas Green
Roanoke Rapids

Everything went great, very thorough, dealt with the emergency immediately & followed through till done, 2 weeks.  Tim went over & above to get the job done – working Saturdays & late evenings.  He is a 5* employee for sure

Glen Macnichol
Roanoke Rapids

SERVPRO of Roanoke Rapids did a great job!  I would give them 10 out 10's on everything. Thank you!

Johnnie Thompson
Emporia

SERVPRO of Roanoke Rapids did a great job.  I more than  pleased with the job they did. 

Anthony Wheeler
Jackson

SERVPRO of Roanoke Rapids did an outstanding job! 

Nurcor Steel
Cofield

Saved my home and my family from a huge water disaster.

Gage Radcliffe
Roanoke Rapids

They were amazing. Steven and Michael were very knowledgeable and were there within 20 minutes of us calling them. They were very supportive and gave us information for what to do. This group is A+ customer service! I’ve called and texted and they get back to me immediately! Couldn’t have asked for a better top notch group! Highly recommend! Great job guys! We are so appreciative of all you did to help us with our water damage! And to top it off, we called on a Sunday morning and they were there!??

Kathy Grizzard
Roanoke Rapids

Mr. Phillips and his SERVPRO crew were punctual and they executed on all explained tasks. Their expertise and professionalism brought my basement back to life. I am truly pleased with their work.

Dwayne
Emporia

We had a shower value bust behind the tiled wall of our shower while we were away, which, needless to say, caused a big mess!  SERVPRO of Roanoke Rapids was absolutely top notch in their response for us. My husband and I both very extremely pleased with their responsiveness and professionalism. We highly recommend!!!!

Susan Pennino
Roanoke Rapids

About Us

SERVPRO of Roanoke Rapids and it's owners Stephen and Crystal Phillips, understand the frustration that comes along with any type of disaster that happens in your home or business. Let us take the burden of the clean up off of your hands and give you peace of mind knowing your home or business will be properly and professionally cleaned. 

Whether you have had a fire, a flood or have water damage, mold, or are in need of a biohazard cleaning, we are here to help with all of the expertise and equipment needed to get the job done quickly and make it like it never even happened. 

Our priority is to make sure that our customers are happy with us and our work that we do for them. If our customers aren't happy, neither are we.

Stephen and Crystal are from this area and have lived here their whole lives and are proud to say so. Community is everything here in their opinion and are happy to be a part of it.

Give us a call 24 hours a day, 7 days a week. We are here to help.

Stephen C. & Crystal J. Phillips
Stephen C. & Crystal J. Phillips
Owners of SERVPRO of Roanoke Rapids

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.