Meet Our Team
All it takes is one call to SERVPRO of Roanoke Rapids and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Roanoke Rapids
![SERVPRO of Roanoke Rapids Office Staff, team member at SERVPRO of Roanoke Rapids]()
SERVPRO of Roanoke Rapids Office Staff
Our office staff is essential to providing the dependable service customers expect from SERVPRO of Roanoke Rapids. From your first call to the completion of your project, they work to keep everything organized, responsive, and stress-free.
They coordinate scheduling, support our field teams, assist with paperwork and insurance communication, and keep you informed throughout the restoration process. Friendly, knowledgeable, and detail-oriented, our office team is committed to making sure every customer feels supported and confident their property is in good hands.
![SERVPRO of Roanoke Rapids Production Crew , team member at SERVPRO of Roanoke Rapids]()
SERVPRO of Roanoke Rapids Production Crew
Our production crew is the hands-on team responsible for restoring your home or business quickly, safely, and professionally. Highly trained and equipped with industry-leading tools and techniques, they handle everything from emergency mitigation to the final stages of cleanup and restoration.
Whether responding to water damage, fire loss, mold remediation, or specialty cleaning needs, our crew works efficiently while treating your property with care and respect. They understand that every job represents someone’s home or livelihood, and they are committed to delivering quality workmanship and dependable service every step of the way.
Dedicated, experienced, and ready to respond 24/7, our production team helps ensure your property is restored and your peace of mind is regained.
What our
customers are saying
SERVPRO of Roanoke Rapids is a great company to work for!
It was an absolute pleasure working with the SERVPRO of Roanoke Rapids. Very efficient and knowledgeable - I would definitely recommend them!
SERVPRO of Roanoke Rapids helped with our loss from a water leak. They provided us with quality work that was done in a timely manner and at a good cost value.
SERVPRO was very punctual and responsive when we reached out to them. They did quality repair work at a good value. Thank you for your help.
The team showed up when the promised and stayed till the job was finished. They were very helpful with the insurance company and responded as soon as I called. I'd use them again.
SERVPRO of Roanoke Rapids has dependable employees who do what they say. The process and time frame were explained thoroughly. I would highly recommend this team for any type of damage to your home.
These guys are awesome! Quick response time, workers are respectful and kind, and they know what they are doing. Great customer service too! I recommend them!!
SERVPRO and it's staff are very professional and timely in every aspect. I would highly recommend this company to anyone in the Roanoke Rapids, Emporia or South Boston areas!
SERVPRO lived up to their reputation! We had an unusual situation, loose cellulose insulation sprayed about a garage apartment. Melody handled the initial call professionally and double checked to be sure how they would handle the situation. She called back to assure me SERVPRO could help and I would be hearing from the owner. I got a call and was then put in touch with Shane who was on his way with a Hepa Filter/negative air machine within hours of my call. He came with Danielle to assess the job and they were able to take measurements of the room and we scheduled a clean up session. Danielle and Fernando arrived Thursday on time. Danielle had done research the night before about the substances and assured me she had the proper equipment to clean our space and surfaces. She was meticulous and thoughtful. She asked me before touching delicate fabrics or paintings and showed me results along the way. Fernando climbed ladders to reach the marks left behind on the walls and went the extra mile to move large pieces of furniture to clean behind them. They cared that this was where our grandchildren slept, they were thoughtful about my fear of lingering residue and the dangers, they worked hard for hours to do it right! We appreciate their effort and conscientious approach. Nice work!
About Us
When disaster strikes your home or business, every minute matters. At SERVPRO of Roanoke Rapids, owners Stephen and Crystal Phillips understand how overwhelming fire, water, mold, or biohazard damage can be. That’s why our team is ready to respond quickly, handle the cleanup from start to finish, and restore your property with the professionalism and care you deserve.
From water and flood damage to fire restoration, mold remediation, and biohazard cleanup, we combine industry-leading training, advanced equipment, and proven processes to get the job done right — fast. Our mission is simple: reduce the stress, protect your property, and help you get back to normal as soon as possible.
As lifelong members of the Roanoke Rapids community, Stephen and Crystal take pride in serving their neighbors with honesty, reliability, and personal attention. When you call SERVPRO of Roanoke Rapids, you’re not just getting a restoration company — you’re getting a local team committed to your peace of mind.
Available 24/7 for emergency response.
Call now to speak with our team and get help immediately.