Remodeling and Construction Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Construction Services
- Highly-Trained Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Catawba County
Service Areas
Your Local Construction Company
From small remodeling jobs to large construction projects, we are your one-stop construction company and restoration service.
- Single contractor contact from start to finish
- Expedited process: one-stop shop coordinating your construction project
- Attention to detail and quality workmanship
- Minimize downtime with attention to timeline and budget
- Easier insurance claim process (when applicable)
Home Remodeling, Construction, and Repair
SERVPRO of Catawba County can handle your construction project whether your home needs minor repairs or a full remodel.
- Single contact
- Quality workmanship
- Expedited process
Commercial Construction Company
From the initial cleanup and mitigation, and restoration, to a full rebuild, or remodel, we are your one-stop commercial construction service.
- Small Office Buildings to High-Rise Buildings
- Restaurants, Hotels, Motels, Retail Stores
- Manufacturing and Industrial Complexes
- Government and Military Buildings
Our professional team is prepared to handle any size construction job, providing inspection, estimating, and construction services. Let us help make it “Like it never even happened.”
Why Choose SERVPRO of Catawba County for Home Restoration?
Single Contact
Seamless communication is the key to any successful home restoration project. SERVPRO of Catawba County will be your advocate from start to finish so you don’t have to manage multiple repair teams.
Expedited Restoration Process
Because we’re a one-stop shop, the construction project to your home will go much quicker due to our ability to coordinate construction work at the same time our professionals are mitigating.
Quality Workmanship
You can be proud of the results our professionals deliver because our passion is to give you quality workmanship with attention to every detail.
SERVPRO’s Clean Build Technology
Designed to protect you and your home. We offer premium services using EPA-registered products for dust control, viral pathogen protection (including COVID-19) and other contaminants.
On-Time & On-Budget
Our professional construction service providers work with your insurance company to restore your home to its pre-damaged condition in a way that helps minimize downtime.
Easier Insurance Claims Process
SERVPRO of Catawba County will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
What our
customers are saying
Adam at SERVPRO of Catawba County East explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.
Cannot say enough about the level of professionalism and service I received from SERVPRO. of Catawba County. We had a water leak from our ice maker. Every step of their service from restoration to repair to clean up was fantastic. We had sub floor repairs, hardwood floor repair/ refinishing, dry wall, paint and more. There cleaning crew was amazing and my house has never been so clean! All the contractors they supplied were excellent. They even worked out payment details with our insurance company. The attention to detail at every step was amazing. SERVPRO scheduled everything with special attention to making it work with my schedule. The teamwork they provided was outstanding in everyway. They made a very painful/difficult situation, painless. If I could give them 10 stars, I would. Thanks to all at SERVPRO of Catawba County for you care, attention and service.
The guys were friendly, professional, knowledgeable, and a joy to work with! We highly recommend them!
We had a quick response and when all arrived they went to work on getting the clean up started. With in a few hours had all equipment here to start the drying of the walls and flooring.
They did a great job at restoring my home, after I flooded my kitchen . I had no idea they would be able to get a company out so fast and they would be so sufficient. The techs were extremey passionate about the work they did and the price I was quoted seemed fair.
I had a massive leak with my washing machine that caused water to get behind my walls & made its way downstairs! So I literally had a flood in my foyer! David with SERVPRO came right out, analyzed the situation & determined where I had the moisture, cut the walls out, removed the damaged installation & brought in the dehumidifiers & fans! He checked in daily to check on the status on the drying process & today, 5 days later, we had dry walls! YAY! So I meet next week with the adjustor & SERVPRO's adjuster, to start as I call, "Phase 2" of this process...putting my home back together again! But if the contractors that come into my home are anything like David, I'll be a VERY happy customer! I am a single mother to 3 children, so I am very funny about who I let into my home, I felt safe with David in my home & around my children, like I didn't need to stand over him & watch him. He was respectful of my home, and very accommodating to my hectic crazy schedule! Highly recommend to anyone! 10 STARS!!
I am so appreciative that you guys are the one that my realtor suggested. You made sure the mold was completely gone before I moved in and two years later I am still so pleased I didn’t work with anyone else to get this project completed. Thank you SERVPRO.
The SERVPRO associates were courteous and worked in a timely manner. They also protected my home from further debris/contamination.
The team was friendly, efficient, and knowledgeable in all their mold remediation work at my mother's home.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County East.
After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011, and then the two Catawba County franchises in 2015. Today, we have over 50 employees and serve Alexander, Burke, Caldwell and Catawba Counties from our central office in Lenoir, NC.
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission at SERVPRO of Catawba County East is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
We pride ourselves on our customer service and will not consider a job complete until the customer is fully satisfied. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
