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Storm Damage Repair Services
24/7 Emergency Storm Service
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Storm Restoration
- Highly-Trained Storm and Flood Damage Cleanup
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Catawba County
Service Areas
Residential Storm Damage Restoration
Storm events are often unexpected and can cause devastating damage. Fortunately, SERVPRO of Catawba County East is always ready to step in and make it "Like it never even happened." It doesn't matter what kind of storm it was—whether it was a thunderstorm or the effects of a hurricane—our skilled technicians can be quickly deployed anywhere in the Newton or Conover, NC areas to assist with storm and flood damages. We utilize specialized equipment and techniques to quickly and efficiently restore your home or business to its preloss state.
SERVPRO of Catawba County East is also a certified Large Loss Response Team, which means we have the size and capabilities to handle significant damages. As a result, we have years of experience cleaning up after major storm events, such as Hurricane Florence, Superstorm Sandy, the floodings of Chicago, and Hurricane Irma.
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Commercial Storm Damage Cleanup
Our SERVPRO professionals are trained and equipped to handle both large and small commercial storm damage jobs, helping to return your business or commercial property to pre-loss condition as soon as possible, so you can get back to running your business.
Packout and Contents Restoration
What our
customers are saying
Despite significant difficulty, the SERVPRO team arrived the day after Hurricane Florence ended and began the extensive project of restoring our campus. From the beginning it was evident that this “Extreme Team” was professional, extremely competent and dedicated. Throughout the restoration we were impressed by their work ethic and genuine commitment to customer service and our total satisfaction.
We benefited from excellent hour-to-hour communication coupled with a genuine desire to understand our culture and accommodate accordingly. Team members were courteous, helpful and diligent. Concerns that we conveyed were quickly addressed and resolved.
SERVPRO’s rapid response and untiring effort under trying circumstances prevented further serious damage to our facilities and allowed us to resume activities within a reasonable time frame. We were blessed to partner with SERVPRO during the restoration of our campus and can recommend them highly.
The team who came was courteous and knew exactly what they were doing. It was such a relief to know somebody was taking care of the problem.
I highly recommend SERVPRO if your home has any incidents like mine did! These guys are very good at what they do!
Great staff, excellent service, highly recommended!
Thanks to John, Mike, and Michael for restoring my home after a storm knocked a tree through my home and caused rain damage.
Talk about a big disaster. When we came home from a one week vacation, I realized that a leaky faucet was now a flood in the bathroom of my Conover home. Turning to your company saved the day for me and my family. Thanks again.
I swear your team and all their equipment arrived at my home almost as soon as I hung up, which is certainly what was needed when my home was covered in water. It means so much to know that there are people you can count on in a bad situation. Wonderful cleanup job.
I am very pleased with the work they have done to my home. It was a mess from a water damage issue but SERVPRO of Catawba County East did an excellent job of cleanup and repairs to my home. Like they say, "Like it never even happened."
Very nice and professional!
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County East.
After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011, and then the two Catawba County franchises in 2015. Today, we have over 50 employees and serve Alexander, Burke, Caldwell and Catawba Counties from our central office in Lenoir, NC.
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission at SERVPRO of Catawba County East is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
We pride ourselves on our customer service and will not consider a job complete until the customer is fully satisfied. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
