Call: (828) 465-6504
Randy S. & Kim A. & Austin J. Williams
Randy S. & Kim A. & Austin J. Williams
Owners of SERVPRO of Catawba County

Meet Our Team

All it takes is one call to SERVPRO of Catawba County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Catawba County
(828) 465-6504
Meet our Team. Here to Help 24/7
  • Maria Moore, team member at SERVPRO of Catawba County

    Maria Moore

    Office Manager

    Maria has been with SERVPRO since 2014. Leaving a career in banking, she now oversees everything from payroll to HR and everything in-between. She's an essential part of our operations.

  • Amber Clark, team member at SERVPRO of Catawba County

    Amber Clark

    Office Admin - Accounts Receivable

    Amber started with us back in 2015. In her role, she makes sure we get paid for all the jobs we do! Her hard work makes everything else possible.

  • Carla Chandler, team member at SERVPRO of Catawba County

    Carla Chandler

    Dispatcher

    Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As a dispatcher, she handles and redirects jobs as they come in, but she also assists with other office tasks.

  • Kyle Jacumin, team member at SERVPRO of Catawba County

    Kyle Jacumin

    Operations Manager

    Kyle first joined SERVPRO in 2010. He oversees all of the departments in the production team and ensures we can make each customer's disaster "Like it never even happened."

  • Joshua Barritt, team member at SERVPRO of Catawba County

    Joshua Barritt

    Production Manager

    Josh started with us in 2017 as our water production manager, and he quickly became an important asset. He has since moved over to the repair side of our operations!

  • Tammy Gragg, team member at SERVPRO of Catawba County

    Tammy Gragg

    Production Manager

    Tammy has been with us since 2011. Though she's served many roles, she currently manages our fire restoration department. This includes our textiles and packout services!

  • Victor Peralta, team member at SERVPRO of Catawba County

    Victor Peralta

    Production Manager

    Victor joined our team in 2016, and he has gone through rigorous training and certifications. He was crew chief for a couple of years before becoming one of the production managers for our water department!

  • Beth Lawrence, team member at SERVPRO of Catawba County

    Beth Lawrence

    Project Manager

    Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.

  • Andrew Harris, team member at SERVPRO of Catawba County

    Andrew Harris

    Crew Chief

    Andrew joined our team in 2019. As a crew chief, he manages a team of technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."

  • Ingrid Lainez, team member at SERVPRO of Catawba County

    Ingrid Lainez

    Crew Chief

    Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.

  • Jonathan Lee, team member at SERVPRO of Catawba County

    Jonathan Lee

    Crew Chief

    Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.

  • Jerry Johnson, team member at SERVPRO of Catawba County

    Jerry Johnson

    Production Technician

    Jerry joined our team in 2019. As a technician, he works alongside our crew chiefs and other technicians to clean up water damage in local homes and businesses.

  • Kaitlyn Medina, team member at SERVPRO of Catawba County

    Kaitlyn Medina

    Production Technician

    Kaitlyn joined our team in 2019. As a production technician, she cleans customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."

  • Leyda Mendoza, team member at SERVPRO of Catawba County

    Leyda Mendoza

    Production Technician

    Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."

  • Maribel Peralta, team member at SERVPRO of Catawba County

    Maribel Peralta

    Production Technician

    Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."

  • Maricruz De La Riva, team member at SERVPRO of Catawba County

    Maricruz De La Riva

    Production Technician

    Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.

  • Richard Hemphill, team member at SERVPRO of Catawba County

    Richard Hemphill

    Production Technician

    Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!

  • Brent Jarvis, team member at SERVPRO of Catawba County

    Brent Jarvis

    Estimator

    Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, he visits jobs, scopes the damages, and generates an estimate for the cost of our services!

  • Clinica Reel, team member at SERVPRO of Catawba County

    Clinica Reel

    Estimator

    Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!

  • David Absher, team member at SERVPRO of Catawba County

    David Absher

    Warehouse Technician

    David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!

Adam at SERVPRO of Catawba County East explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.

Sharon T.
Newton

Cannot say enough about the level of professionalism and service I received from SERVPRO. of Catawba County. We had a water leak from our ice maker. Every step of their service from restoration to repair to clean up was fantastic. We had sub floor repairs, hardwood floor repair/ refinishing, dry wall, paint and more. There cleaning crew was amazing and my house has never been so clean! All the contractors they supplied were excellent. They even worked out payment details with our insurance company. The attention to detail at every step was amazing. SERVPRO scheduled everything with special attention to making it work with my schedule. The teamwork they provided was outstanding in everyway. They made a very painful/difficult situation, painless. If I could give them 10 stars, I would. Thanks to all at SERVPRO of Catawba County for you care, attention and service.

Cathy S.
Conover

The guys were friendly, professional, knowledgeable, and a joy to work with! We highly recommend them! 

Jack G.
Newton

We had a quick response and when all arrived they went to work on getting the clean up started. With in a few hours had all equipment here to start the drying of the walls and flooring. 

Dayne W.
Conover

They did a great job at restoring my home, after I flooded my kitchen . I had no idea they would be able to get a company out so fast and they would be so sufficient. The techs were extremey passionate about the work they did and the price I was quoted seemed fair.

Vanessa S.
Conover

I had a massive leak with my washing machine that caused water to get behind my walls & made its way downstairs! So I literally had a flood in my foyer! David with SERVPRO came right out, analyzed the situation & determined where I had the moisture, cut the walls out, removed the damaged installation & brought in the dehumidifiers & fans! He checked in daily to check on the status on the drying process & today, 5 days later, we had dry walls! YAY! So I meet next week with the adjustor & SERVPRO's adjuster, to start as I call, "Phase 2" of this process...putting my home back together again! But if the contractors that come into my home are anything like David, I'll be a VERY happy customer! I am a single mother to 3 children, so I am very funny about who I let into my home, I felt safe with David in my home & around my children, like I didn't need to stand over him & watch him. He was respectful of my home, and very accommodating to my hectic crazy schedule! Highly recommend to anyone! 10 STARS!!

Brandy M.
Conover

I am so appreciative that you guys are the one that my realtor suggested. You made sure the mold was completely gone before I moved in and two years later I am still so pleased I didn’t work with anyone else to get this project completed. Thank you SERVPRO.

Tracy J.
Newton

The SERVPRO associates were courteous and worked in a timely manner. They also protected my home from further debris/contamination.

Michael C.
Newton

The team was friendly, efficient, and knowledgeable in all their mold remediation work at my mother's home.

Pam C.
Conover

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County East.

After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011, and then the two Catawba County franchises in 2015. Today, we have over 50 employees and serve Alexander, Burke, Caldwell and Catawba Counties from our central office in Lenoir, NC.

Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

Our mission at SERVPRO of Catawba County East is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!

We pride ourselves on our customer service and will not consider a job complete until the customer is fully satisfied. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!

Community Involvement

We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.

We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.

Certifications

We make sure that we provide the best results for our customers, so we obtained the following qualifications:

  • Lead Renovation, Repair, and Painting
  • Lead Renovation Certified Firm
  • Clean Trust (IICRC) Certified Firm
  • Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
  • NADCA member with two ASCS on staff
  • NC licensed general contractors with unlimited license
  • Accredited by Better Business Bureau with no complaints on file to date
  • Large Loss Restoration Team (through SERVPRO corporate)

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Randy S. & Kim A. & Austin J. Williams
Randy S. & Kim A. & Austin J. Williams
Owners of SERVPRO of Catawba County

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SERVPRO of Catawba County
751 Old Lenior Rd
Hickory, NC 28601
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©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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