Water Damage & Flood Cleanup Services
24/7 Emergency Water Removal
- The #1 Choice in Cleanup and Restoration*
- Providing Residential and Commercial Water Damage Restoration Near You
- Advanced Water Inspection, Extraction, and Drying Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Catawba County
Service Areas
Need Water Removal or Flood Cleanup?
Flooding, leaks, and other water damages can cause a lot of destruction, but you have a team of water restoration specialists at your disposal. SERVPRO of Catawba County East is your local water damage cleanup and restoration company for the Newton and Conover communities. We have a team of highly trained professionals who have the experience, equipment, and techniques to extract and dry any water damage.
Because we understand that you want to know the condition of your home during this process, our technicians will conduct daily inspections and provide regular updates. Not only can you be confident that your home is in good care, but you can also rest assured that we'll make any water damage "Like it never even happened!"
Residential Water Extraction and Cleanup
Our focus is restoring your affected space to pre-damaged condition. Rest assured, our highly-trained technicians will complete the water removal and cleanup process from beginning to end, helping to ensure it is documented along the way, and dried properly and thoroughly. Our customer-focused professionals will:
- Assess your property's water damage.
- Explain the extent of the water damage and the restoration process so you're able to make an informed decision on how to proceed.
- Use advanced equipment to detect hidden moisture and perform water extraction of any standing water.
- Help ensure your property is clean, dry, and restored to its pre-damaged condition.
Commercial Water Damage Restoration
When water damage occurs in your commercial property, be it a small business, warehouse, high-rise building, or other industrial space, the destruction can be devastating. Not only is your business damaged, but operations may stop, causing a disruption in production and revenue, as well as inconveniencing or causing possible safety concerns for your customers and employees. No matter the size or source of the commercial job, from floods to broken pipes, our team of professionals is ready to respond to your call.
Industries Serviced:
- Retail - Educational Facilities
- Healthcare - Property Management
- Hospitality - Food Service
Sewage Cleanup
Sewage backups are stressful, hazardous, and can cause significant damage. Backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO has specialized training and equipment to clean contaminants like sewage quickly and safely.
- 3 Stage Professional Remediation Process
- 24/7 Emergency Response
- Streamlined Insurance Process
Packout and Contents Restoration
Water damage to your home or business can also affect what’s inside. From furniture and appliances to family keepsakes or important business records, SERVPRO of Catawba County helps protect and restore your belongings.
We pack and move your items to a secure facility where they’re inventoried, cleaned, and restored whenever possible. Everything stays safe until it’s ready to return, so you can focus on getting life back to normal.
SERVPRO of Catawba County is Always Near You for Water Damage Restoration Service
Highly Trained Restoration Specialists
Customer Care
Our professionals care about you and your property and want to help you get your property back to pre-loss condition after you have water damage to your home or business.
#1 in the Cleanup and Restoration Industry*
Easier Insurance Claims Process
We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
What our
customers are saying
I am very pleased with the work they have done to my home. It was a mess from a water damage issue but SERVPRO of Catawba County East did an excellent job of cleanup and repairs to my home. Like they say, "Like it never even happened."
Very nice and professional!
No suggestions for improvement; they were great!
If you ever find yourself in the unfortunate situation of having a water damaged house, do yourself a favor and call SERVPRO. They restored my home in Claremont to its former glory.
I'm writing this recommendation for a great water damage team. They came to my aid after water damaged my basement recently. SERVPRO was able to save my carpet with their advanced equipment and technology. Thank you.
I just wanted to say a quick thanks for an outstanding job. To be honest, my kitchen looks better now than it did before it suffered major water damage. I know it couldn’t have been easy to do, but your team certainly made the restoration process look simple.
A sincere thanks for your professionalism during a challenging water damage restoration process. From removing and replacing the kitchen baseboards and flooring to completely removing every little speck of water, I am definitely impressed by the job your company did.
Despite significant difficulty, the SERVPRO team arrived the day after Hurricane Florence ended and began the extensive project of restoring our campus. From the beginning it was evident that this “Extreme Team” was professional, extremely competent and dedicated. Throughout the restoration we were impressed by their work ethic and genuine commitment to customer service and our total satisfaction.
We benefited from excellent hour-to-hour communication coupled with a genuine desire to understand our culture and accommodate accordingly. Team members were courteous, helpful and diligent. Concerns that we conveyed were quickly addressed and resolved.
SERVPRO’s rapid response and untiring effort under trying circumstances prevented further serious damage to our facilities and allowed us to resume activities within a reasonable time frame. We were blessed to partner with SERVPRO during the restoration of our campus and can recommend them highly.
The team who came was courteous and knew exactly what they were doing. It was such a relief to know somebody was taking care of the problem.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County East.
After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011, and then the two Catawba County franchises in 2015. Today, we have over 50 employees and serve Alexander, Burke, Caldwell and Catawba Counties from our central office in Lenoir, NC.
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission at SERVPRO of Catawba County East is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
We pride ourselves on our customer service and will not consider a job complete until the customer is fully satisfied. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
