General Cleaning and Janitorial Services
- The #1 Choice in Cleanup and Restoration*
- Residential & Commercial Cleaning and Janitorial Services
- Highly-Trained Technicians and Advanced Technologies
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
SERVPRO of Catawba County
Service Areas
Professional Cleaning Company
When your home or business needs a deep cleaning, our cleaning professionals provide the expertise with the use of advanced technologies to help make it "Like it never even happened."
- Residential and Commercial Cleaning
- Carpet and Upholstery Cleaning
- Ceiling, Floors, and Walls Cleaning
- Drapes, Blinds, and Window Treatments
Your Local Cleaning Company
When you need a deeper cleaning that calls for a professional cleaning service. the cleaning professionals at SERVPRO of Catawba County have the technology and equipment to handle any size job.
- General Cleaning
- Seasonal and Spring Cleaning
- Professional Cleaning Your Home for Sale
- Construction and Post-Renovation Cleaning
Your Residential Home Cleaning Services
Let our professional team provide a heavy-duty cleaning service to your home.
- Upholstery and carpet cleaning
- Floors, walls, and ceilings
- Drapes, blinds and window treatments
Commercial Janitorial Services
Our cleaning professionals are here to assist with any type or size of commercial cleaning service your business property may require. From desks to large windows, drapes to office supplies, our cleaning professionals are ready to clean.
- Emergency commercial cleaning service
- Carpets, furniture, upholstery, office spaces
- Ceilings, floors, and walls
- Drapes, blinds, and window treatments
What our
customers are saying
The SERVPRO associates were courteous and worked in a timely manner. They also protected my home from further debris/contamination.
The team was friendly, efficient, and knowledgeable in all their mold remediation work at my mother's home.
I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!
SERVPRO was prompt and professional. I was impressed by their service quality, so I would definitely hire them again!
This SERVPRO group will work non stop to meet your needs and make you a happy customer. Our mold problem is gone and our place smells great. Thanks!
The workers from SERVPRO were very patient with my uncle who doesn't get around very well. They met his needs, kept him in his home, and got rid of the nasty mold safely!
Certainly went above and beyond my expectations during the mold remediation process. Not only is the mold gone, but that strange musty smell is also a thing of the past.
I was really happy with the mold damage repair experts that you guys sent to our Claremont house. They were true professionals. They know the field of mold removal and mold damage repairs.
Adam at SERVPRO of Catawba County East explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County East.
After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011, and then the two Catawba County franchises in 2015. Today, we have over 50 employees and serve Alexander, Burke, Caldwell and Catawba Counties from our central office in Lenoir, NC.
Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission at SERVPRO of Catawba County East is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!
We pride ourselves on our customer service and will not consider a job complete until the customer is fully satisfied. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
