Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Asheville

Our Google Reviews
(828) 255-4535
4.5
(194 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Asheville we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Thank you for the fine job your company did restoring my house in Black Mountain when we suffered water damage from a leaking roof. From first contact the cherry welcome of your phone receptionist, to final clean up. I was assured that my crisis was under control. My Project Manager reassured me, kept me informed, and worked with me on scheduling the several contractors. Each contractor did quality work in a most professional and personal manner.

Michael
Black Mountain

This past summer we experienced extensive water damage to our home and called SERVPRO of Asheville to assist us. Each employee we came into contact with in the following months acted professionally and responsibly toward our property and us. What a positive experience it was for us in a very difficult situation. Please thank all of the SERVPRO employees who assisted us.

Joyce
Arden

We were very pleased by the level of service at SERVPRO.  The team was very knowledgeable and they restored our home quickly back to pre storm conditions.  We would defiantly use them again if needed in the future. 

Kevin R
Asheville

We were very thankful for the great team at SERVPRO.  They were very knowledgeable and the work looks great. Very thankful.

Rebecca
Asheville

We had a great experience with SERVPRO.  We could not have asked for a better company.  Thank you. 

Jason F
Asheville

Great job SERVPRO of Asheville East. Addressed all of my concerns, worked throughout the night to pump the water out of my basement and left my home looking fantastic.

Evan W
Royal Pines

From small to significant amounts of damage, the professionals at SERVPRO of Asheville East have you covered. They have years of experience and have built an excellent reputation for their outstanding work. Why would you chance it by using anyone else? Great job SERVPRO!

Claire H
Asheville

When our HVAC unit flooded into our home, we were shocked. Luckily we called this company and they not only helped us clean up our home but showed us how to keep up maintenance on our HVAC system.

Lisa M.
Swannanoa

In January 2014, we had severe freezing temperatures in Asheville, NC and, as a result had some water pipes rupture over our garage. Before we discovered the break, seeping water had saturated the insulation and extensively damaged the garage ceiling and walls.

Our insurer (USAA) referred us to SERVPRO to repair the damage. Our experience with SERVPRO was outstanding in every respect. Their Project Manager was super. She managed a turnkey restoration for us, from start to finish.

Harold
Asheville

Thank you for the fine job your company did restoring my house in Black Mountain when we suffered water damage from a leaking roof. From first contact the cherry welcome of your phone receptionist, to final clean up. I was assured that my crisis was under control. My Project Manager reassured me, kept me informed, and worked with me on scheduling the several contractors. Each contractor did quality work in a most professional and personal manner.

Michael
Black Mountain

This past summer we experienced extensive water damage to our home and called SERVPRO of Asheville to assist us. Each employee we came into contact with in the following months acted professionally and responsibly toward our property and us. What a positive experience it was for us in a very difficult situation. Please thank all of the SERVPRO employees who assisted us.

Joyce
Arden

We were very pleased by the level of service at SERVPRO.  The team was very knowledgeable and they restored our home quickly back to pre storm conditions.  We would defiantly use them again if needed in the future. 

Kevin R
Asheville

We were very thankful for the great team at SERVPRO.  They were very knowledgeable and the work looks great. Very thankful.

Rebecca
Asheville

We had a great experience with SERVPRO.  We could not have asked for a better company.  Thank you. 

Jason F
Asheville

Great job SERVPRO of Asheville East. Addressed all of my concerns, worked throughout the night to pump the water out of my basement and left my home looking fantastic.

Evan W
Royal Pines

From small to significant amounts of damage, the professionals at SERVPRO of Asheville East have you covered. They have years of experience and have built an excellent reputation for their outstanding work. Why would you chance it by using anyone else? Great job SERVPRO!

Claire H
Asheville

When our HVAC unit flooded into our home, we were shocked. Luckily we called this company and they not only helped us clean up our home but showed us how to keep up maintenance on our HVAC system.

Lisa M.
Swannanoa

In January 2014, we had severe freezing temperatures in Asheville, NC and, as a result had some water pipes rupture over our garage. Before we discovered the break, seeping water had saturated the insulation and extensively damaged the garage ceiling and walls.

Our insurer (USAA) referred us to SERVPRO to repair the damage. Our experience with SERVPRO was outstanding in every respect. Their Project Manager was super. She managed a turnkey restoration for us, from start to finish.

Harold
Asheville

About Us

OUR STORY

SERVPRO of Asheville has served the Asheville and surrounding community for over 17 years and understands the stress and worry that comes with a fire or water damage and the disruption it causes your life.  Having personally experienced a large fire loss I know from a customer point of view what you are experiencing and will strive to treat you with empathy and respect through this experience with your home or business.  Our team works 24/7/365 to meet the disaster restoration needs of our customers, both Residential and Commercial.

With our 30 Team members we are here to help make any size disaster “Like it never even happened.”  

OUR EMPLOYEES

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff with over 100 years of industry and franchise experience is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Asheville. 

OUR SERVICES


SERVPRO of Asheville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage within our Mitigation Services and Construction Services Divisions. SERVPRO of Asheville can also mitigate mold and mildew from your home or business.  
If you would like to schedule service for your home or business, please call today!



OUR STATE of THE ART EQIUPMENT & FACILITY

We have a conditioned warehouse and secure storage facility for contents and recovering damaged items from fire/smoke and water damage. We also have an on site cleaning operation with ultrasonic equipment, an ozone room and textile/Esporta cleaning systems to properly clean contents and clothing. The ultrasonic and contents production line allows us to clean items that previously would have been claimed unsalvageable!  Our Construction Services Division utilizes the Matterport scanning system to support the quick and accurate scoping for reconstruction projects of any size. 

 
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Gregory A. & Mary P. Wolljung
Gregory A. & Mary P. Wolljung
Owners of SERVPRO of Asheville

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.