SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Norwich and Windham County

Our Google Reviews
(860) 887-0447
4.5
(52 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

If you’re in need of biohazard, crime scene, trauma, or blood remediation and cleanup, trust the experienced professionals at SERVPRO.  

Our team of specialists understand the shock, safety concerns, and emotional toll of these events. That’s why we’re ready to act quickly, efficiently, and discreetly, so you can focus on your home or business.

Once any police or fire investigations are complete, our team will begin with a full safety and damage assessment before moving into cleanup and restoration.

We work compassionately and intently to ensure everyone living or working at the property can return to a clean, safe space as soon as possible. We will also work with your insurance provider to keep the claims process moving smoothly.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have A Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


1.svg

Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

3.svg

Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

We were very impressed with how hard the team worked.  They were friendly, courteous and professional.  

Marsha
Ledyard

Very impressed with how quickly they responded and the service he received.  Would recommend them to anyone! 

Chris
Old Saybrook

Couldn't ask for better help! Thank you so much!

Courtney
Windham

"All employees were amazing, thank you so much for everything! John, Carlos and Wesley were very impressive"

Lynn
Stafford

"Your staff helped during this hard time and made me feel comfortable with their skills. Great job, I am happy I chose SERVPRO."

- Hurricane Michael Storm Damage

Calvin
Panama City

Thank you very much John for making this a completely non-stressful project for us!!!  Truly greatly appreciate everything you've done and how you went about it.  Thank you!  

Irina
Waterford

Couldn't ask for better!! Great job !!

Jane
Putnam

I don't think they could exceed any higher.  They deserve to be as high as you go!  I would recommend them 100%  

Hannah
Norwich

Leo and Gerardo were the best! I just loved them.  You will be the only company cleaning my carpets from now on!  

Yvonne
Norwich

We were very impressed with how hard the team worked.  They were friendly, courteous and professional.  

Marsha
Ledyard

Very impressed with how quickly they responded and the service he received.  Would recommend them to anyone! 

Chris
Old Saybrook

Couldn't ask for better help! Thank you so much!

Courtney
Windham

"All employees were amazing, thank you so much for everything! John, Carlos and Wesley were very impressive"

Lynn
Stafford

"Your staff helped during this hard time and made me feel comfortable with their skills. Great job, I am happy I chose SERVPRO."

- Hurricane Michael Storm Damage

Calvin
Panama City

Thank you very much John for making this a completely non-stressful project for us!!!  Truly greatly appreciate everything you've done and how you went about it.  Thank you!  

Irina
Waterford

Couldn't ask for better!! Great job !!

Jane
Putnam

I don't think they could exceed any higher.  They deserve to be as high as you go!  I would recommend them 100%  

Hannah
Norwich

Leo and Gerardo were the best! I just loved them.  You will be the only company cleaning my carpets from now on!  

Yvonne
Norwich

About Us

Proudly Serving Norwich and Windham County

When disaster strikes in Norwich, it doesn’t send a polite warning—it barges in like a Nor’easter, uninvited and messy. That’s where SERVPRO steps in. We’re your local go-to crew for fire, water, and storm damage cleanup. And mold? Let’s just say we’re not fans of fuzzy walls either.

Our team isn’t just trained—we’re restoration nerds (the good kind). We roll up our sleeves and get to work fast, because we know how stressful property damage can be. Whether it's a burst pipe in a downtown Norwich storefront or storm damage in a Windham County home, we treat every job like it's our own place on the line.

Why SERVPRO?

Local Roots, National Strength
Based right here in Norwich, we’re part of the community—but we’ve also got the horsepower of a national brand behind us.

Fast Response, Every Time
Restoration isn’t a 9-to-5 gig. We’re ready to roll 24/7, rain or shine (or blizzard or basement flood).

Top-Notch Technicians
Our techs are IICRC-certified pros who know how to handle everything from soot to standing water. And they’ll always treat your space with care and respect.

From Mess to Masterpiece
We don’t just clean—we restore. Think of us as the pit crew for your property.

A Norwich Team You Can Trust
We’ve seen a lot—like, a lot. From fire-damaged attics to waterlogged basements and the occasional mystery stain no one wants to talk about. Every job contributes to our expertise and passion for helping our neighbors recover.

We love this corner of Connecticut—from the historic charm of Norwich to the quiet strength of Windham County—and we’re proud to help keep it standing strong, one restored home or business at a time.

Looking for reliable restoration in Norwich, CT?
Let SERVPRO help restore your peace of mind—one room, one repair, one day at a time.

John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan
John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan
Owners of SERVPRO of Norwich and Windham County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.