Meet Our Team
All it takes is one call to SERVPRO of Norwich and Windham County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
![John , team member at SERVPRO of Norwich and Windham County]()
John
John has been with SERVPRO of Norwich for 6 years. He has a Bachelor’s degree in Business Admin from Eastern Connecticut State University. John has certifications in water damage restoration, applied structural drying, health and safety, OSHA 10, applied microbial remediation and trauma and crime scene clean up. His favorite part of working at SERVPRO of Norwich and Windham County is helping people in need. In his free time he likes to hang out with friends and race his race cars in CT, NY, NH and MA.
![Tyler, team member at SERVPRO of Norwich and Windham County]()
Tyler
Tyler has been with SERVPRO of Norwich for 4 1/2 years. Tyler is certified in water damage restoration. His goal is to help our customers through any loss as quickly and as stress free as possible in their time of need. In his down time, he loves to travel as much as possible, ride dirt scooters, attend music festivals and he is an avid bowler.
![Carlos , team member at SERVPRO of Norwich and Windham County]()
Carlos
Carlos is another long time employee of SERVPRO of Norwich, with 14 years of experience. He is certified in water damage restoration, fire restoration and job safety and health. Carlos is a crew chief, and likes to do water and fire damages. Carlos has run large commercial jobs and small residential jobs. In his free time Carlos likes to read books and spend time with his family.
![Alfredo Navarro, team member at SERVPRO of Norwich and Windham County]()
Alfredo Navarro
Alfredo is a crew chief here at SERVPRO of Norwich. He has been with the company for 16 years and loves his job. Alfredo specializes in water damage, mold remediation and hard floor restorations. In his spare time he likes to play with his son and be with family.
![Jorge Escalera, team member at SERVPRO of Norwich and Windham County]()
Jorge Escalera
Jorge has been with SERVPRO of Norwich for 11 years. He is a valuable team member, with experience in water damage, fire damage, and general cleanings. In his free time he likes to watch Netflix and fix cars. He is also technically advanced, and is good with computers.
![Gerardo, team member at SERVPRO of Norwich and Windham County]()
Gerardo
Gerardo is SERVPRO of Norwich and Windham County's newest crew leader. He was worked here for 2 years. He is certified in water damage restoration. His favorite jobs are carpet cleanings and demolition work. In his spare time he like to relax at home with his family.
What our
customers are saying
These guys were on top of everything. They came on the same day I contacted my home insurance to file a claim - first to assess the damage, later the same day to bring blowers and a humidifier, a couple of days later to test for asbestos, and finally to demo the damage. This was all done in a matter of five, short days. I am so pleased with their services, and I want to especially acknowledge both Kevin and Jose for their impeccable work, thoroughness, and friendliness.
Servpro sent a crew to pack up, clean and store my belongings after an oil leak in my basement, they did a very nice job , they were courtesy and respectful of my things
Jose and his crew did an awesome job, above and beyond. Very satisfied.
Jose and Maria were quick friendly and professional. They got the whole job done and cleaned up in a couple of hours. Thanks you for a job well done!
We just completed the demo portion of the major leak we had from our kitchen sink into our finished basement. Jose and his team did an excellent job and the space is now ready for rebuild. The process has been low stress and saved our sanity with what we needed to do to fix the damage. Thank you for everything thus far! Rory, Jose and team have been great and I cannot wait to have our basement back!
Jose and staff did an excellent job cleaning basement today.
Teresita and crew are amazing people who completed everything manager Rory quoted. They cleaned all of our basement surfaces with a safe botanical disinfectant after insulation where mice had moved into was removed. Nice people. We are very pleased and grateful.
After falling trees damaging my roof, John came and evaluated our issues quickly and professionally. He set up by fans and dehumidifiers. After consultation with my insurance , his team of Jose and George did an amazing job of rem c oving damaged walls, ceiling and insulation. They removed all the materials and left the work area clean. I would call them again if an another crisis arose.
We had a terrible mess in our basement from a plumbing issue. Serv Pro came out and had the entire basement emptied and cleaned thoroughly in two days! Jose and his team worked incredibly hard to get this job completed and I am very grateful for the professional crew they sent our way!! Thank you again to Jose and his amazing crew!!
About Us
Local Restoration Support That Feels Straightforward A property problem has a way of turning a normal day into a list of questions. Who handles the water in the basement? What about smoke odor after a small fire? Is that musty smell coming from hidden moisture? SERVPRO helps homeowners, property managers, and business owners in Norwich sort through those next steps with practical cleanup and restoration services. Our team handles water damage, fire damage, mold removal and remediation, storm cleanup, specialty cleaning, biohazard cleaning, packout services, and construction support. The goal is to explain the process clearly and focus on what your property needs, not bury you in jargon. Built Around Local Property Needs Norwich properties have plenty of variety, from older homes near the Leffingwell House Museum to apartments, storefronts, offices, and commercial spaces throughout Windham County. Older materials, lower-level storage, river-area humidity, and changing weather can all affect how damage spreads and how cleanup should be handled. SERVPRO can help with: A Clearer Path After Property Damage Good restoration starts with careful communication. SERVPRO looks for visible damage, hidden moisture, affected materials, and belongings that may need attention. For cleanup and restoration support in Norwich that feels organized, local, and easy to understand, contact SERVPRO to schedule service and learn how we can help restore comfort and confidence.