SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Richmond and Henrico County
Our Google Reviews
(804) 740-6151
4.5
(95 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

It's well-known that SERVPRO of Richmond and SERVPRO of Henrico is the professional experts to call when there is a fire or water emergency in your home or business. However, what many people may not know is that we can also handle any crime scene or trauma cleanup. These unfortunate circumstances require the proper knowledge, cleanup techniques, and tools to ensure the job is done the correct and safe way. Recently, our technicians and managers sat through the American Bio Recovery Association (ABRA) training class. These classes educate the students on the biology and pathogens that are present and how to safely clean the areas affected by biological hazards. We strive to have all our technicians and project managers to become ABRA certified in crime scene and trauma cleanup so they are skilled and knowledgeable when interacting with our customers who are dealing with these unfortunate and often times upsetting events. SERVPRO of Richmond and SERVPRO of Henrico is always here to help and will handle your affected home or business with professionalism and care.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


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Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

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Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

Servpro came today for water and mold damage from an air conditioner leak. Wilber and Luis the Servpro technicians were friendly, professional and hard working. They knew what had to be done and did outstanding work. We were very pleased and impressed with their work.

Laurie Kershner

I am way overdue on writing this review. We got our rental completed by these guys earlier this year. It did take a little longer than expected but it was honestly all saved and taken care of by Stephen! I don’t have his last name but he was amazing to work with. His communication was a dream come true and his organization is a girls fantasy! Loved working with him and he made this terrifying experience a manageable one for us. Stephen also handled our tenant like a champ too! Haha. If I need to use these guys again, I’m personally asking for Stephen to be our coordinator. Thank!

Lean H

Chris, Hunter, Donavan, and Pasha did everything they could to help make this a great experience after such a disaster. All of the crews were awesome! I would recommend Servpro to anyone in a situation where you need help cleaning and repairing after a flood or fire or any damage clean up and repairing after. Great job guys!!

Ann Marie Jones Allen

Thursday night we had an unexpected sewer backup which flowed out of the commode onto the floor and into the laundry room, an office & den. Finally through a wall and into our shop & storage area. It was shocking to say the least! I contacted our insurance company and within 90 minutes a field manager arrived and surveyed the entire damaged areas with a digital 360 degree camera which automatically measured each area. About 90 minutes later a clean up team of 3 arrived. Zulay, Jose and team leader Wilber did an excellent job from start to finish on what I call a daunting task. Today we have about 10 industrial fans and 4 industrial dehumidifiers sucking the water out of the air and drying the floors walls & baseboards. A big job done well from the Servpro dispatcher to Hampton McClellan the field manager to the cleanup team Wilber, Zulay and Jose. I highly recommend Servpro if you ever have a plumbing or other emergency in your home.

John Napotnik

The team of Wilbur and Leindro and Bobby did a wonderful job cleaning all the dust from a paint removal job at our home. They went above and beyond to clean and were extremely professionally.

slater dunbar

The work was exceptional! We would do it again!!

Rufus Johnson

Servpro did a great job drying out our bathroom after a leak and then rebuilding it. After another company only partially dried the water and called it complete, ServPro came in and dried everything much more thoroughly. Their pricing was fair and the teams were professional. Having experience with multiple drying companies in the area, I recommend ServPro.

Mary Wood

Pavlo was great with the restoration process for our facility here in the East End of Richmond. From initial walkthrough to completion of project.

Kevin Clark

Great service, reliable and professional. Strongly recommend it

Ceyda Pence

About Us

SERVPRO® of Richmond and SERVPRO® of Henrico County is the cleanup and restoration company with 37 years of experience. Our highly trained teams respond 24/7 providing excellent service to homeowners, insurance companies, building owners, facility managers and property managers through out the area.

Independently owned and operated by Andrew and Theresa Bahen. SERVPRO® of Richmond and SERVPRO® of Henrico County has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies and commercial property management teams. Our experience, people, capacity and equipment uniquely qualifies us to handle large jobs no matter how extensive the damage. In the unfortunate event of a fire or water damage, call 804.740.6151. We will respond 24/7 with trained employees, state of the art equipment and the resources required to perform emergency services to help limit property damage.

NADCA Certified Air Duct Cleaning For Your Home and Business.


When it comes to air duct cleaning choose SERVPRO® of Richmond and SERVPRO® of Henrico County. As a member of the National Air Duct Cleaning Association (NADCA) we adhere to the strict standards required to earn the NADCA certification. NADCA certification is recognized around the world as the benchmark for trained and qualified professionals. Since 1986, our team has been cleaning residential and commercial air ducts according to the NADCA standard. Our technicians are trained, experienced and NADCA certified. A NADCA certified firm ensures the technician has the knowledge and proficiency to conduct HVAC assessments, cleaning, and restoration services. Our staff certifications include Air System Cleaning Specialists (ASCS), Certified Ventilation Inspectors (CVI) and Ventilation System Mold Remediators (VSMR). We utilize the proper techniques, standards, and safety practices recommended by NADCA. Go to NADCA.com for additional information.


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Andrew M. & Theresa C. Bahen
Andrew M. & Theresa C. Bahen
Owners of SERVPRO of Richmond and Henrico County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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