Meet Our Team
All it takes is one call to SERVPRO of Richmond and Henrico County and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of Richmond and Henrico County
![Danny Bahen, team member at SERVPRO of Richmond and Henrico County]()
Danny Bahen
Danny is our Esporta/Rug Manager and has been employed since 2002!
![Thomas Bahen, team member at SERVPRO of Richmond and Henrico County]()
Thomas Bahen
Thomas is our Chief Executive Officer and has been employed since 2006!
Certifications: IICRC- WTR, ASD, CDS, AMRT, NADCA
![Andrew Bahen, Jr. (Drew), team member at SERVPRO of Richmond and Henrico County]()
Andrew Bahen, Jr. (Drew)
Drew is our Chief Strategy Officer and has been employed since 2004!
Certifications: IICRC- Fire, Water, Mold, NADCA, ASD
![Justin Ballas, team member at SERVPRO of Richmond and Henrico County]()
Justin Ballas
Justin is a Project Manager and has been employed since 2007!
![Keith Boos, team member at SERVPRO of Richmond and Henrico County]()
Keith Boos
Keith is a Project Manager and has been employed since 2010!
![Cristine Burgess, team member at SERVPRO of Richmond and Henrico County]()
Cristine Burgess
Cristine Burgess is one of our Lead Job File Coordinators and has been employed since 2019!
![Karen Clifton, team member at SERVPRO of Richmond and Henrico County]()
Karen Clifton
Karen Clifton is one of our Commercial Account Managers and has been with SERVPRO of Richmond since 2017.
She is certified in IICRC Water Restoration.
![Deanna Collins, team member at SERVPRO of Richmond and Henrico County]()
Deanna Collins
Deanna is our TPA Program Manager and has been employed since 2012!
Certifications: IICRC - Water Restoration Technician
If she had one superpower she would fly!
![David Cover, team member at SERVPRO of Richmond and Henrico County]()
David Cover
David is a Project Manager and has been employed since 2012!
If he had a superpower it would be waving a magic wand making everyone's problems go away!
![Justin Crenshaw, team member at SERVPRO of Richmond and Henrico County]()
Justin Crenshaw
Justin is a Project Manager and has been employed since 2010!
![Lee Cross, team member at SERVPRO of Richmond and Henrico County]()
Lee Cross
Lee is one of our Commercial Account Managers and had been employed since 2015!
If he had a superpower he would have super strength!
![William Duffy (Matt), team member at SERVPRO of Richmond and Henrico County]()
William Duffy (Matt)
Matt is our Chief Operating Officer and has been employed since 2004!
![Christopher Fleming, team member at SERVPRO of Richmond and Henrico County]()
Christopher Fleming
Chris is a Project Manager and has been employed since 2012!
![Nancy Fuentes-Bonilla, team member at SERVPRO of Richmond and Henrico County]()
Nancy Fuentes-Bonilla
Nancy is a Project Manager and has been employed since 2014!
Certifications: IICRC- Water Restoration
If she had a superpower it would be superhuman strength and telepathy
![Brian Genest, team member at SERVPRO of Richmond and Henrico County]()
Brian Genest
Brian is our Contents Division Manager and has been employed since 2014!
Certifications: Six Sigma Yellow Belt Certification
![Andrew Goldsberry, team member at SERVPRO of Richmond and Henrico County]()
Andrew Goldsberry
Andrew is our Commercial Large Loss Manager and has been at SERVPRO since 2020!
![Philip Griffith, team member at SERVPRO of Richmond and Henrico County]()
Philip Griffith
Phil is a Project Manager and has been employed since 2014!
![Christina O'Bryan Harding, team member at SERVPRO of Richmond and Henrico County]()
Christina O'Bryan Harding
Christina is our Director of Administration and has been employed since 2003!
Certifications: IICRC - Water Restoration
If she had one superpower she would turn back time!
![Matthew Harding, team member at SERVPRO of Richmond and Henrico County]()
Matthew Harding
Matthew is a Team Leader and has been employed since 2003!
Certifications: IICRC- Fire, Water; CDS, ASD, AMRT, Lead, NADCA
If he had a superpower it would be the ability to make it "Like it never even happened." with the wave of a finger!
![Drew Harvey, team member at SERVPRO of Richmond and Henrico County]()
Drew Harvey
Drew Harvey is one of our Warehouse Managers and has been employed since 2016.
![Laura Howell, team member at SERVPRO of Richmond and Henrico County]()
Laura Howell
Laura Howell has been employed since 2014 and is a Crew Chief.
![Stacey Hubbell, team member at SERVPRO of Richmond and Henrico County]()
Stacey Hubbell
Stacey Hubbell is a Job File Coordinator and has been employed since 2019.
![Brian Inge, team member at SERVPRO of Richmond and Henrico County]()
Brian Inge
Brian Inge is a Crew Chief and has been employed since 2015.
![Theresa Kelsor (Tee), team member at SERVPRO of Richmond and Henrico County]()
Theresa Kelsor (Tee)
Tee is a Senior Contents Supervisor and has been employed since 1994!
![Odilia Luna, team member at SERVPRO of Richmond and Henrico County]()
Odilia Luna
Odilia has been employed since 2014 and is a Crew Chief!
![Hampton McClellan, team member at SERVPRO of Richmond and Henrico County]()
Hampton McClellan
Hampton is a Crew Chief
![Robert Morgan (Bobby), team member at SERVPRO of Richmond and Henrico County]()
Robert Morgan (Bobby)
Bobby is our Production Manager and has been employed since 1987!
![Sarah Parker, team member at SERVPRO of Richmond and Henrico County]()
Sarah Parker
Sarah is one of our Lead Job File Coordinators and has been employed since 2012!
Certifications: IICRC - Water Restoration
If she had a superpower it would be the ability to time travel!
![Tucker Poole, team member at SERVPRO of Richmond and Henrico County]()
Tucker Poole
Tucker is a Project Manager and has been employed since 2015!
![Tracy Riddle, team member at SERVPRO of Richmond and Henrico County]()
Tracy Riddle
Tracy Riddle is a Reconstruction Project Manager and has been employed since 2019.
![Breanna Roberts, team member at SERVPRO of Richmond and Henrico County]()
Breanna Roberts
Breanna Roberts is in our Accounting Department
![Melanie Rogers, team member at SERVPRO of Richmond and Henrico County]()
Melanie Rogers
Melanie Rogers is a Job File Coordinator and has been at SERVPRO of Richmond since 2017!
![Norman Settle, team member at SERVPRO of Richmond and Henrico County]()
Norman Settle
Norman is a Reconstruction Crew Chief and has been employed since 2019!
![Evan Slaasted, team member at SERVPRO of Richmond and Henrico County]()
Evan Slaasted
Evan is a Project Manager and has been employed since 2013!
![Matt Snyder, team member at SERVPRO of Richmond and Henrico County]()
Matt Snyder
Matt Snyder has been employed since 2014 and is a Project Manager
![Kathryn Stroud (Kathy), team member at SERVPRO of Richmond and Henrico County]()
Kathryn Stroud (Kathy)
Kathy is a Reconstruction Project Coordinator and has been employed since 2012!
![Caesar Sutton, team member at SERVPRO of Richmond and Henrico County]()
Caesar Sutton
Caesar is one of our Mechanics and has been employed since 2005!
![Carol Vargo, team member at SERVPRO of Richmond and Henrico County]()
Carol Vargo
Carol Vargo works in our Accounting Department and has been at SERVPRO of Richmond since 2017!
![Joseph Waters (Joey), team member at SERVPRO of Richmond and Henrico County]()
Joseph Waters (Joey)
Joey is a Team Leader and has been employed since 2003!
Certifications: IICRC - Fire & Smoke Restoration, Water, CDS, ASD
![Kathleen Wortman (Kathy), team member at SERVPRO of Richmond and Henrico County]()
Kathleen Wortman (Kathy)
Kathy is a Crew Chief and has been employed since 2004!
![Brooks York, team member at SERVPRO of Richmond and Henrico County]()
Brooks York
Brooks York is an Assistant Project Manager
![Jessica Ham, team member at SERVPRO of Richmond and Henrico County]()
Jessica Ham
Jessica Ham is our Human Resources and Training Manager and has been with SERVPRO of Richmond since 2022!
![Aaron Lee, team member at SERVPRO of Richmond and Henrico County]()
Aaron Lee
Aaron Lee is our Operations Division Manager and has been with us since 2022!
![Danielle Faison, team member at SERVPRO of Richmond and Henrico County]()
Danielle Faison
Danielle is our Recruiting and Training Coordinator and has been with us since 2022!
![Harley Austin, team member at SERVPRO of Richmond and Henrico County]()
Harley Austin
Harley is our Payroll Coordinator and has been with us since 2023!
What our
customers are saying
I wanted to pass along that one of your employees, Stewart, was probably the most courteous outside contractor that has ever worked in this building. He had a resident come talk to him about his apartment repairs and he took the time to answer all of his questions about what was going on and was so respectful and helpful to all of us while he was here. He went out of his way to fill me in whenever they were headed out for the day and checked with me to make sure I was happy with his work once he completed the projects. As I am sure you are aware, it is rare to see such great customer service nowadays so I wanted to share our experience.
I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!
Tucker Poole was so helpful! He answered all of our questions and kept us informed every step of the way. Very professional and informative.
Hands down, Taylor Burke has been the most professional person I have worked with in quite awhile. SERVPRO has been awesome!
Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.
I can't thank you enough for the recent clean up performed at our plant. Matthew has done an excellent job communicating with me throughout the process. I am a huge fan and was in awe of how quickly the job was cleaned up and dried! Please let Matthew know how much we appreciated working with him.
Thank you for your quick response. Your people knew what needed to be done and treated us with respect and courtesy. It was a great relief to have your professional help and your personal direction through the whole process.
I called SERVPRO to have them come out and assess water damage. They arrived at my house within an hour of my call. Phil Griffith is the project manager. He walked us through every step piece by piece and made us feel so comfortable about the work that needs to be done. Phil is incredibly professional and one of the kindest service people I've had the privilege to meet. I'm very happy that they will be doing the job at my house, and I feel absolutely confident that it will be 100% to my satisfaction. It's so nice to find somebody who cares so much about us. I highly recommend Phil Griffith and SERVPRO.
Your professionalism from the first time I spoke to your office administration staff to the mitigator, and clean up crew were nothing short of professional, courteous and knowledgeable. They put my mind at ease and were patient in answering all of my questions. I would recommend them to anyone. Thank you Adrienne Lehman, David Cover, Nick Richmond, and Brooks York...and to all of the training crew, you are all rock stars!!
About Us
SERVPRO® of Richmond and SERVPRO® of Henrico County is the cleanup and restoration company with 37 years of experience. Our highly trained teams respond 24/7 providing excellent service to homeowners, insurance companies, building owners, facility managers and property managers through out the area.
Independently owned and operated by Andrew and Theresa Bahen. SERVPRO® of Richmond and SERVPRO® of Henrico County has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies and commercial property management teams. Our experience, people, capacity and equipment uniquely qualifies us to handle large jobs no matter how extensive the damage. In the unfortunate event of a fire or water damage, call 804.740.6151. We will respond 24/7 with trained employees, state of the art equipment and the resources required to perform emergency services to help limit property damage.
NADCA Certified Air Duct Cleaning For Your Home and Business.
When it comes to air duct cleaning choose SERVPRO® of Richmond and SERVPRO® of Henrico County. As a member of the National Air Duct Cleaning Association (NADCA) we adhere to the strict standards required to earn the NADCA certification. NADCA certification is recognized around the world as the benchmark for trained and qualified professionals. Since 1986, our team has been cleaning residential and commercial air ducts according to the NADCA standard. Our technicians are trained, experienced and NADCA certified. A NADCA certified firm ensures the technician has the knowledge and proficiency to conduct HVAC assessments, cleaning, and restoration services. Our staff certifications include Air System Cleaning Specialists (ASCS), Certified Ventilation Inspectors (CVI) and Ventilation System Mold Remediators (VSMR). We utilize the proper techniques, standards, and safety practices recommended by NADCA. Go to NADCA.com for additional information.
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