I wanted to pass along that one of your employees, Stewart, was probably the most courteous outside contractor that has ever worked in this building. He had a resident come talk to him about his apartment repairs and he took the time to answer all of his questions about what was going on and was so respectful and helpful to all of us while he was here. He went out of his way to fill me in whenever they were headed out for the day and checked with me to make sure I was happy with his work once he completed the projects. As I am sure you are aware, it is rare to see such great customer service nowadays so I wanted to share our experience.

I was very happy with SERVPRO since the beginning. When I was watching the girls pack, I thought to myself 'this company is a well-oiled machine.' Also, the crew [Kathy, Nancy and Aura] that did the post clean was AWESOME!

Tucker Poole was so helpful! He answered all of our questions and kept us informed every step of the way. Very professional and informative.

Hands down, Taylor Burke has been the most professional person I have worked with in quite awhile. SERVPRO has been awesome!

Justine was an absolute delight to work with and she had a keen attention to detail. Justin Ballas was also a great project manager and a pleasure to deal with.

I can't thank you enough for the recent clean up performed at our plant. Matthew has done an excellent job communicating with me throughout the process. I am a huge fan and was in awe of how quickly the job was cleaned up and dried! Please let Matthew know how much we appreciated working with him.

Strong communication on a minute to minute basis. Fast response from the initial phone call. Really impressed with the discipline and structure of the labor work force

Hi Keith Boos, We wanted you to know what a fantastic job your team did today. The crew was incredibly thorough and knowledgeable in their work and efforts. They were professional, kind and shared numerous insights and valuable information about the situation and our house. We feel so good about the state of our basement, its cleanliness and safety. Relative to the previous contractor, it was a whole new level of professionalism and quality. We also very much appreciate your personal approach to our situation. You sussed out the challenges and provided a very reasonable and fair proposal. Jerri was particularly impressed that you came back and checked out the work to ensure complete satisfaction and that things were moving forward. She felt that everyone from you, to the team, including the folks that coordinated the appointments (Kaylin Stine and Christine Burgess) were beyond stellar. Please, please let everyone know of our respect and gratitude. Good service seems to be fleeting in today’s world – the entire SERVPRO team proves it’s still alive! I suspect there is a great deal of pride in your group - there should be – it shows.