We unfortunately experienced a leak from our second story shower into our kitchen on the first floor which caused extensive water damage. We had 2 young men assigned to our claim, Austin Williams and Brody Lang, who were extremely knowledgeable and explained everything that was being done each day, along with their findings. They had alot to do and kept my home as tidy as possible in the process. They were even careful with my animals, making sure they did not get out the doors while they themselves were in and out. They were very courteous and personable, making a very stressful situation, easier. I then had a visit from Mike Hudak because there were some unusual findings due to the age of my home, and he too was wonderful, explaining the process of repairs and the function of the different teams that will also be involved. We are very impressed with this particular crew and how they handled the various issues and the communication with us! They are hard working and very professional young men! Will always recommend this servpro to people in need and will keep their card for any possible future problems as we trust them and their work ethics.