Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of The Southtowns

Our Google Reviews
(716) 646-6684
4.7
(153 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of The Southtowns we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
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Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Under the bad situation at the house, SERVPRO made everything easier! Thank you!

Russel D.
Orchard Park

Beginning with the office staff, Tracie and Jackie, including every team member that came to work at our home, Mike, Mike, Jake, Frank, Melissa, and, of course, Dan Duggan, were all great! Always polite and courteous to us and worked well together as a team.

Jennie C.
Derby

Did a great job for us, pleasure to work with. I used SERVPRO of The Southtowns at work we had a 4 inch water main break and flooded 12 apartments, you guys came out and cleaned it all up and you are still servicing those 12 apartments did a great job!

Steven D.
Hamburg

Keep doing what you do so well and hiring professional, friendly, thoughtful people.

Allison
East Aurora

Thank you for your help with this unfortunate situation. Your staff had complete respect for me and my home. They all have excellent manners!

Irene
Orchard Park

All SERVPRO employees I have dealt with have been outstanding! I have dealt with service providers both personally and professionally and I can never recall having such great service. The updates were most beneficial. Everyone seemed to take a personal interest in this - they really seemed to care.

Teri S.
Derby

You guys were GREAT every step of the way! Thank you SO much! - Amber W.

Amber W.
Arcade

The Kids bathroom toilet overflowed right over the kitchen. A LOT! Thank you Emily and SERVPRO of The Southtowns! So glad you could come out so quickly!! The guys even got down on their hands & knees and wiped all the drywall dust from my hardwood floors when they were done!

Andrea H.
Orchard Park

The entire SERVPRO staff was professional, friendly, and extremely flexible and considerate of my time.

Kimberly W.
Cheektowaga

Under the bad situation at the house, SERVPRO made everything easier! Thank you!

Russel D.
Orchard Park

Beginning with the office staff, Tracie and Jackie, including every team member that came to work at our home, Mike, Mike, Jake, Frank, Melissa, and, of course, Dan Duggan, were all great! Always polite and courteous to us and worked well together as a team.

Jennie C.
Derby

Did a great job for us, pleasure to work with. I used SERVPRO of The Southtowns at work we had a 4 inch water main break and flooded 12 apartments, you guys came out and cleaned it all up and you are still servicing those 12 apartments did a great job!

Steven D.
Hamburg

Keep doing what you do so well and hiring professional, friendly, thoughtful people.

Allison
East Aurora

Thank you for your help with this unfortunate situation. Your staff had complete respect for me and my home. They all have excellent manners!

Irene
Orchard Park

All SERVPRO employees I have dealt with have been outstanding! I have dealt with service providers both personally and professionally and I can never recall having such great service. The updates were most beneficial. Everyone seemed to take a personal interest in this - they really seemed to care.

Teri S.
Derby

You guys were GREAT every step of the way! Thank you SO much! - Amber W.

Amber W.
Arcade

The Kids bathroom toilet overflowed right over the kitchen. A LOT! Thank you Emily and SERVPRO of The Southtowns! So glad you could come out so quickly!! The guys even got down on their hands & knees and wiped all the drywall dust from my hardwood floors when they were done!

Andrea H.
Orchard Park

The entire SERVPRO staff was professional, friendly, and extremely flexible and considerate of my time.

Kimberly W.
Cheektowaga

About Us

SERVPRO of The Southtowns understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Lyn and Thom Braun are the proud owners of SERVPRO of The Southtowns where they work in the business everyday. Thom’s background is in home building, he enjoys golf and water sports. Lyn’s background is in management, she enjoys  college football, art and live theater.

SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of The Southtowns.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.



Our Promise and Everyday Practice:

  • We will always….
  •            answer the phone, even at 2 am on a Saturday
  •            respond to any fire, water, mold, or biohazard emergency
  •            be onsite in less then 4 hours
  • be fair and honest
  • work with the insurance adjuster to reach the best outcome for the insured
  • adhere to all local and national restoration best practices
  • carry liability insurance well above industry standards
Thomas & Lynn & Travis & Taylor & Nicole Braun
Thomas & Lynn & Travis & Taylor & Nicole Braun
Owners of SERVPRO of The Southtowns

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.