Meet Our Team
All it takes is one call to SERVPRO of The Southtowns and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of The Southtowns
![Thom and Lyn Braun, Owners, team member at SERVPRO of The Southtowns]()
Thom and Lyn Braun, Owners
Thom and Lyn Braun have been the proud owners of SERVPRO of The Southtowns since 1995.
With backgrounds in general construction and management they have great passion for their business and the Western New York Community.
Their favorite part about SERVPRO is the opportunity to help those in times of crisis.
Thom enjoys golfing and Lyn is a CrossFit enthusiast as well as President of The Lake Erie Seaway Trail.![SERVPRO of The Southtowns, team member at SERVPRO of The Southtowns]()
SERVPRO of The Southtowns
Our crew and staff at SERVPRO®; of The Southtowns are the heroes here to help!
Pictured: (front) Melissa, Nick, Chief, Frank, Sarah, Tina (back) Bill, Jake, Chuck, Bryan, Mike, Dan, Taylor![Travis Braun, Operations Manager, team member at SERVPRO of The Southtowns]()
Travis Braun, Operations Manager
Travis has been a part of SERVPRO of The Southtowns since before he could even drive the trucks, during his school summer vacations. His field experience has now made his office and estimating work even more enjoyable. That along with continued education has given him the tools he needs to succeed. His favorite part of SERVPRO is bringing the industry knowledge and technological advancement to their customers.
Travis enjoys working out and vacationing to new places when he can.![Chris Ferguson, Production Manager, team member at SERVPRO of The Southtowns]()
Chris Ferguson, Production Manager
Chris began with SERVPRO of The Southtowns in 2003 as a Technician Assistant and is now the Production Manager / Estimator. Through the years Chris has seen a little bit of everything. Moving through the ranks has provided Chris with knowledge from all aspects of the industry. His favorite part of working for SERVPRO is the opportunity to problem solve and overcome the challenges presented in each job to maintain customer trust and satisfaction. Chris enjoys music, hiking with his dog, and any free time he can spend at the beach.
![Dan Duggan, Construction Manager, team member at SERVPRO of The Southtowns]()
Dan Duggan, Construction Manager
Dan has been with at SERVPRO®; of The Southtowns since 2012. He has over 20 years experience in residential and commercial remodeling. Dan and his crew handle the rebuild end of a loss. It is very gratifying working on a customer's home to make it "Like it never even happened."
In his free time he likes to play golf, volleyball, and bowling. Dan also enjoys camping with his family and dog, Toby.
![Taylor Braun, team member at SERVPRO of The Southtowns]()
Taylor Braun
Assistant Production Manager
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens![Nick Glovack, Technician Manager, team member at SERVPRO of The Southtowns]()
Nick Glovack, Technician Manager
Nick has been with SERVPRO®; of The Southtowns since 2010. He enjoys the comrade of working with a team to help homes and businesses in their times of need.
Nick is certified in IICRC Water Damage Restoration, NYS Mold Remediation, Lead Abatement, and ETCP.
Nick enjoys bowling and hiking in his free time.
Employee Training Certification Program (ETCP):
ECTP is a training system designed to train employees to provide superior service.
Topics: Water Mitigation Fire Restoration Mold Remediation Duct Cleaning Soda Blasting Carpet Cleaning Upholstery Blood Borne Pathogens![Nikki Braun, HR/Payroll Manager, team member at SERVPRO of The Southtowns]()
Nikki Braun, HR/Payroll Manager
Nikki Braun has been with SERVPRO since 2010. She excels at navigating the complex world of HR, payroll and benefits to make sure that all employees are well taken care of. When she’s not working, you can find her out on the town or relaxing with her dogs.
![Dan Bauer, Marketing Manager, team member at SERVPRO of The Southtowns]()
Dan Bauer, Marketing Manager
Dan started with SERVPRO in 2020, bringing years of enterprise-level sales and marketing experience to the company. He's passionate about connecting SERVPRO with people in need and making sure that we do everything we can to help.
When he's not working, he's out walking with his two dogs, Ziti and Homer.
![Mike Michael, team member at SERVPRO of The Southtowns]()
Mike Michael
Certified Technician
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens![Chuck Stevens, team member at SERVPRO of The Southtowns]()
Chuck Stevens
Certified Technician
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens![Mike Hofner, team member at SERVPRO of The Southtowns]()
Mike Hofner
Reconstruction Specialist
Mike is a self proclaimed "Jack of all Trades" who has been with SERVPRO®; of The Southtowns since 2015. He enjoys the constant change of pace from day to day.
Mike spends his free time hiking, camping, golfing, and working on cars.
![Nichole Thomas, team member at SERVPRO of The Southtowns]()
Nichole Thomas
If you call SERVPRO, chances are the first person you'll talk to will be our office administrator, Nichole. Looking for an icebreaker? She's a huge WWE fan.
![Macie Kagelmacher, team member at SERVPRO of The Southtowns]()
Macie Kagelmacher
Certified Technician
Employee Training Certification Program:
Employee Certification Training Program (ECTP) is a training system designed to train employees to provide superior service.
Topics Include: Water Mitigation, Fire Restoration, Mold Remediation, Duct Cleaning, Soda Blasting, Carpet Cleaning, Upholstery, and Blood Borne Pathogens
What our
customers are saying
"The most professional and highest quality work done on/in our home. And it's being compared to work of VERY good contractors!"
"I was pleased that SERVPRO came when I asked and worked with my work schedule. Thank you so much."
"I am very impressed with your crew. They were polite, professional and great. Great job"
"The guys were very nice and super friendly. My 3 year old is going to miss having them around."
"I would recommend this SERVPRO office to anyone in need of their services. We were out of town for much of the work. We were kept informed of the entire process, when to expect completion and had all our questions answered in a very timely manner. All in all, it was an excellent experience for an unfortunate occurrence."
"Your crew lived up to the adjuster's statements. They were excellent, polite and wonderful to work with. I couldn't be happier!"
A pleasure to work with, had all the equipment to finish complete the job. They came out quickly, accommodated my schedule to work after hours, and completed the job start to finish including reconstruction!
Everyone was very polite, courteous, and thorough. Thank you for making this damage repair easy!
Everyone from the top down was excellent. I am very happy with the work AND the attitudes. GREAT TEAM WORK!
About Us
SERVPRO of The Southtowns understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Lyn and Thom Braun are the proud owners of SERVPRO of The Southtowns where they work in the business everyday. Thom’s background is in home building, he enjoys golf and water sports. Lyn’s background is in management, she enjoys college football, art and live theater.
SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business.
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of The Southtowns.
If you would like to schedule service for your home or business, please call today!
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.
Our Promise and Everyday Practice:
- We will always….
- answer the phone, even at 2 am on a Saturday
- respond to any fire, water, mold, or biohazard emergency
- be onsite in less then 4 hours
- be fair and honest
- work with the insurance adjuster to reach the best outcome for the insured
- adhere to all local and national restoration best practices
- carry liability insurance well above industry standards