SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of The Southtowns
Our Google Reviews
(716) 646-6684
4.8
(221 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of The Southtowns is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations. From crime scene cleanups to hoarding situations, we're here to help throughout Western New York. 

SERVPRO also offers expert-level cleaning services to clean and disinfect your home or business according to CDC guidelines. With years of experience in dealing with biological contaminants, our team goes above and beyond the scope of work that your regular janitorial staff performs on a daily basis.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

Please refer to our Biohazard Emergency Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


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Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

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Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

Justin, Vic, Mike, Matt and Travis were professional, prompt, friendly and experienced. They did a wonderful job, like it never happened!

craig kohler

Repair of ice damage ceilings and walls in family room Great job by Mike team leader and Matt

Mike Baczkowski

We experienced water damage in two rooms of our home after ice dams built up on our roof. From the initial assessment through the completion of the repairs/reconstruction, Dan, Travis, and their team were professional and respectful, and were commited to doing the job right. Only a few runs of our hardwood floors were water damaged, but Dan worked with our insurance company/adjuster to get all of the hardwoods on the second floor refinished so the repair would look seamless. The quality of their work was excellent. They kept us informed throughout the process, arrived when they said they would, and completed the restoration with great care. The repaired rooms look great, and you would never know there had been significant water damage, walls/ceiling removed, etc.

Jessica Knapp

Excellent workers and office staff, frequent communication, respectful of property, done quickly and within time frame given. Great people!

Maggie Lockwood

Caroline & JJ were beyond amazing (Hamburg office). Not only did they come after hours for am emergency flooding situation, but they refused to leave until the entire area was prepped to be dried to prevent old and further damage, 6+ hrs! (Other companies were quoting several days to even come assess). I would recommend or request them for everything. Never experienced better.

Aditi Chandan

I used ServPro after having a flood in my bathroom. They came out immediately to assess the damage and suggested I contact my insurance carrier. Travis worked very hard for several months as my advocate to make sure the insurance company approved the work and supplies they wanted to use after the company denied part of the claim. Once approved, the workers were very professional and cleaned up each day. They went above and beyond to make sure I was satisfied.This job required several different workers to complete it and everything was coordinated by Travis. All I had to do was let them in the house. I am very pleased with the work that was done, the workers that they employ and would highly recommend this company for any projects. I plan on using them again in the future.Thank you for everything you did to make my bathroom beautiful!!

Carol Carlin

Nick and Dan's teams were excellent. They worked quickly and professionally. The reconstruct was one of the best jobs that we have had done. We appreciate their fine job.

Kathryn Glovack

The crew, Hannah, Mike, Dan, Vic and Nick, was excellent. They were very professional and capable. My parents were very happy with the results.

Sarah _

I recently had water coming through my walls and standing water in my basement. I reached out to Serv Pro Of The Southtowns and they were amazing. Came that day to assess the situation and they were there the next take to start water remediation. JJ was an absolute darling to work with. So kind and explained everything in details. When he came across an issue, he included me to make decisions. Reed was a hard worker and very thorough. Can't say enough good things. Such a pleasure to work with people who love what they do and are good at it.

Kathie Belz

About Us

SERVPRO of The Southtowns understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Lyn and Thom Braun are the proud owners of SERVPRO of The Southtowns where they work in the business everyday. Thom’s background is in home building, he enjoys golf and water sports. Lyn’s background is in management, she enjoys  college football, art and live theater.

SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of The Southtowns.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.



Our Promise and Everyday Practice:

  • We will always….
  •            answer the phone, even at 2 am on a Saturday
  •            respond to any fire, water, mold, or biohazard emergency
  •            be onsite in less then 4 hours
  • be fair and honest
  • work with the insurance adjuster to reach the best outcome for the insured
  • adhere to all local and national restoration best practices
  • carry liability insurance well above industry standards
Thomas & Lynn & Travis & Taylor & Nicole Braun
Thomas & Lynn & Travis & Taylor & Nicole Braun
Owners of SERVPRO of The Southtowns

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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