Fire Damage Restoration Services

24/7 Emergency Fire Service

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Fire Cleanup
  • Highly-Trained Fire Restoration Technicians
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of The Southtowns
Our Google Reviews
(716) 646-6684
4.8
(220 reviews)

Your Local Fire Restoration Company

We're Western New York's leading fire damage cleanup and restoration company. Call 716-646-6684 24/7/365 - we'll be there within hours to help with your emergency.

Having a fire in your home can be a traumatic experience. Often times you will feel stressed, confused, and vulnerable. The experience can be so overwhelming that you find yourself at a loss of what to do. You need someone who can guide you through this crisis while showing empathy and care. That someone is SERVPRO of The Southtowns. Our professionals are specifically trained on how to handle this crisis with compassion. They have the skills, knowledge and equipment to clean and restore fire, smoke and soot damage. We will always treat your home and belongings and home with care.

While it may be tempting to start the cleaning processes on your own, we recommend that you don’t. It’s important to have a professional do the restoration process as we are trained on how to clean different types of soot. Improper cleaning may result in further damaging your belongings and home. Should you experience a fire in your home, please refer to our Fire Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property

Residential Fire Damage Restoration

When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.

  • Board-up and roof tarping service
  • Assessment of fire and smoke damage
  • Water removal and drying (if present)
  • Removal of soot and smoke odor
  • Clean all restorable items

Commercial Fire Damage Cleanup and Restoration

When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.

  • Water removal from firefighting efforts
  • Smoke damage and soot removal
  • Commercial cleaning including carpet, upholstery, and window treatments
  • Commercial large loss services

Soot and Odor Inspections

A comprehensive fire inspection allows our team to identify any soot damage in your home or business—and the source of any lingering odors related to the fire.

Board-Up and Roof Tarping Services

If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.

  • Our quality roof tarp service helps protects your property from further damage
  • Our board-up services help to secure your property from weather, animals, and illegal entry

Odor Removal

When your home is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.  

  • Mold smell removal 
  • Fire smoke odor removal 
  • Cigarette and cigar smoke removal 
  • Pet odors and more 

Packout and Contents Restoration

A fire doesn’t just damage your property—it can impact the things that matter most to you. From furniture and appliances to family keepsakes and important business records, SERVPRO of The Southtowns is here to help protect and restore your belongings.

We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Once your contents are ready, we return them to you so you can start getting life back to normal.

What our
customers are saying

Justin, Vic, Mike, Matt and Travis were professional, prompt, friendly and experienced. They did a wonderful job, like it never happened!

craig kohler

Repair of ice damage ceilings and walls in family room Great job by Mike team leader and Matt

Mike Baczkowski

We experienced water damage in two rooms of our home after ice dams built up on our roof. From the initial assessment through the completion of the repairs/reconstruction, Dan, Travis, and their team were professional and respectful, and were commited to doing the job right. Only a few runs of our hardwood floors were water damaged, but Dan worked with our insurance company/adjuster to get all of the hardwoods on the second floor refinished so the repair would look seamless. The quality of their work was excellent. They kept us informed throughout the process, arrived when they said they would, and completed the restoration with great care. The repaired rooms look great, and you would never know there had been significant water damage, walls/ceiling removed, etc.

Jessica Knapp

Excellent workers and office staff, frequent communication, respectful of property, done quickly and within time frame given. Great people!

Maggie Lockwood

Caroline & JJ were beyond amazing (Hamburg office). Not only did they come after hours for am emergency flooding situation, but they refused to leave until the entire area was prepped to be dried to prevent old and further damage, 6+ hrs! (Other companies were quoting several days to even come assess). I would recommend or request them for everything. Never experienced better.

Aditi Chandan

I used ServPro after having a flood in my bathroom. They came out immediately to assess the damage and suggested I contact my insurance carrier. Travis worked very hard for several months as my advocate to make sure the insurance company approved the work and supplies they wanted to use after the company denied part of the claim. Once approved, the workers were very professional and cleaned up each day. They went above and beyond to make sure I was satisfied.This job required several different workers to complete it and everything was coordinated by Travis. All I had to do was let them in the house. I am very pleased with the work that was done, the workers that they employ and would highly recommend this company for any projects. I plan on using them again in the future.Thank you for everything you did to make my bathroom beautiful!!

Carol Carlin

Nick and Dan's teams were excellent. They worked quickly and professionally. The reconstruct was one of the best jobs that we have had done. We appreciate their fine job.

Kathryn Glovack

The crew, Hannah, Mike, Dan, Vic and Nick, was excellent. They were very professional and capable. My parents were very happy with the results.

Sarah _

I recently had water coming through my walls and standing water in my basement. I reached out to Serv Pro Of The Southtowns and they were amazing. Came that day to assess the situation and they were there the next take to start water remediation. JJ was an absolute darling to work with. So kind and explained everything in details. When he came across an issue, he included me to make decisions. Reed was a hard worker and very thorough. Can't say enough good things. Such a pleasure to work with people who love what they do and are good at it.

Kathie Belz

About Us

SERVPRO of The Southtowns understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Lyn and Thom Braun are the proud owners of SERVPRO of The Southtowns where they work in the business everyday. Thom’s background is in home building, he enjoys golf and water sports. Lyn’s background is in management, she enjoys  college football, art and live theater.

SERVPRO of The Southtowns specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of The Southtowns can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of The Southtowns.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.



Our Promise and Everyday Practice:

  • We will always….
  •            answer the phone, even at 2 am on a Saturday
  •            respond to any fire, water, mold, or biohazard emergency
  •            be onsite in less then 4 hours
  • be fair and honest
  • work with the insurance adjuster to reach the best outcome for the insured
  • adhere to all local and national restoration best practices
  • carry liability insurance well above industry standards
Thomas & Lynn & Travis & Taylor & Nicole Braun
Thomas & Lynn & Travis & Taylor & Nicole Braun
Owners of SERVPRO of The Southtowns

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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