Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of Wilkes and Alleghany Counties
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Wilkes and Alleghany Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Wilkes and Alleghany Counties.
After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. Although the beginning was challenging, we treated every customer with empathy and respect, earning their trust one job at a time. Today, we serve the communities of Elkin, Moravian Falls, North Wilkesboro, Sparta, and Wilkesboro, NC. Our dedicated team operates 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Over the years, we’ve helped countless individuals and businesses recover from disasters, including those impacted by Hurricane Helene.
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. This guiding principle has been the foundation of our success and will continue to shape our future. Our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.
We are a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians! Additionally, as part of SERVPRO’s national network of qualified franchises, we can handle disasters of any size, no matter how large or small.
Our Services
We take pride in offering a wide range of services to our community, with a 98% satisfaction rate from customer surveys. These services include:
•Commercial and residential fire, smoke, and soot damage cleanup
•Water damage restoration
•Mold mitigation and remediation
•Biohazard cleanup
•Deodorizing
•Much more!
Our expertise extends beyond local jobs. We are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have responded to major disasters, including Hurricane Florence and other catastrophic events across the country.
As a preferred vendor for leading insurance companies, we participate in structured vendor programs and contracts to provide our customers with the highest quality service.
Our State-of-the-Art Equipment
To deliver exceptional results, we operate an advanced textile cleaning facility and warehouse for recovering items damaged by fire, smoke, and water. Our cleaning room includes commercial washers, dryers, and the Esporta cleaning system, capable of restoring over 85% of items once considered non-restorable.
We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber, enabling us to restore items with precision and care.
Community Involvement
At SERVPRO of Wilkes and Alleghany Counties, we believe in giving back to our community beyond our restoration services. We encourage our employees to actively participate in community groups and events. Our team is involved in local festivals, parades, and initiatives supporting schools, first responders, and charitable organizations.
We also strive to educate our community by offering free continuing education (CE) classes and hosting “lunch and learns” to increase awareness of the services we provide.
Certifications
To ensure we deliver the best possible outcomes for our customers, we hold the following qualifications:
•Lead Renovation, Repair, and Painting
•Lead Renovation Certified Firm
•Clean Trust (IICRC) Certified Firm
•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)
•NADCA member with two ASCS on staff
•NC licensed general contractors with unlimited license
•Accredited by the Better Business Bureau with no complaints to date
•Large Loss Restoration Team (through SERVPRO corporate)
We’re proud to serve Wilkes and Alleghany Counties with professionalism, care, and expertise. When disaster strikes, you can count on us to be there.
