Meet Our Team

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Wilkes and Alleghany Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO® franchise, which we incorporated in January 2009, just after the recession hit. Although the beginning was challenging, we treated every customer with empathy and respect, earning their trust one job at a time. Today, we serve the communities of Elkin, Moravian Falls, North Wilkesboro, Sparta, and Wilkesboro, NC. Our dedicated team operates 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”

Over the years, we’ve helped countless individuals and businesses recover from disasters, including those impacted by Hurricane Helene.

Our Employees

Our mission is to develop a team of quality people who focus on excellent service, fairness, and mutual respect. This guiding principle has been the foundation of our success and will continue to shape our future. Our employees are uniformed, highly trained, and ready to respond to emergencies at a moment’s notice.

We are a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians! Additionally, as part of SERVPRO’s national network of qualified franchises, we can handle disasters of any size, no matter how large or small.

Our Services

We take pride in offering a wide range of services to our community, with a 98% satisfaction rate from customer surveys. These services include:

•Commercial and residential fire, smoke, and soot damage cleanup

•Water damage restoration

•Mold mitigation and remediation

•Biohazard cleanup

•Deodorizing

•Much more!

Our expertise extends beyond local jobs. We are certified as a Large Loss Restoration Team (LLRT) through SERVPRO corporate and have responded to major disasters, including Hurricane Florence and other catastrophic events across the country.

As a preferred vendor for leading insurance companies, we participate in structured vendor programs and contracts to provide our customers with the highest quality service.

Our State-of-the-Art Equipment

To deliver exceptional results, we operate an advanced textile cleaning facility and warehouse for recovering items damaged by fire, smoke, and water. Our cleaning room includes commercial washers, dryers, and the Esporta cleaning system, capable of restoring over 85% of items once considered non-restorable.

We also utilize ultrasonic cleaning machines, an ozone room, and a heated drying chamber, enabling us to restore items with precision and care.

Community Involvement

At SERVPRO of Wilkes and Alleghany Counties, we believe in giving back to our community beyond our restoration services. We encourage our employees to actively participate in community groups and events. Our team is involved in local festivals, parades, and initiatives supporting schools, first responders, and charitable organizations.

We also strive to educate our community by offering free continuing education (CE) classes and hosting “lunch and learns” to increase awareness of the services we provide.

Certifications

To ensure we deliver the best possible outcomes for our customers, we hold the following qualifications:

•Lead Renovation, Repair, and Painting

•Lead Renovation Certified Firm

•Clean Trust (IICRC) Certified Firm

•Certified Microbial Remediation Supervisor (American Council for Accredited Certification and the Indoor Air Quality Association)

•NADCA member with two ASCS on staff

•NC licensed general contractors with unlimited license

•Accredited by the Better Business Bureau with no complaints to date

•Large Loss Restoration Team (through SERVPRO corporate)

We’re proud to serve Wilkes and Alleghany Counties with professionalism, care, and expertise. When disaster strikes, you can count on us to be there.