SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Pender / West Onslow Counties
Our Google Reviews
(910) 319-0600
4.8
(247 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

Certain situations involve materials that require specialized handling and strict safety procedures. SERVPRO of Pender & West Onslow Counties provides biohazard cleaning services to address these environments with care and precision. Our certified technicians follow industry standards to safely remove and clean affected areas and contents.

Our crews contain the area, remove hazardous materials, and thoroughly clean and disinfect all impacted surfaces. Using proper protective equipment and proven procedures, we work to eliminate contamination and restore the space to a safe condition.

We focus on handling these situations professionally and efficiently, ensuring the area is properly cleaned and ready for use again.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


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Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

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Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

Tommy was fantastic! He was a wealth of knowledge and addressed all my questions. He’ll be the first one I reach out to when I need a microbial growth person moving forward!

Bethany Perry

Tristan and James Brown were great ! We could not ask for any better duo: THOROUGH KNOWLEDGEABLE RESPECTFUL and extremely PERSONABLE . We highly recommend SERVPRO of New Hanover!

P

Great experience with Tommy at Servepro! He was great communicating and explaining everything. He came out took a look at the space, gave his recommendations and was really helpful. I'll definitely save his number for the future. Highly recommend.

Elizabeth Buzzell

Tommy, Dillon, and Nick did a great job on my water mitigation. They clearly told me what was going to happen and worked fast. Hopefully I don’t have to call them again but if I do I will only use ServPro!!

Bradley Mining

I appreciate Tommy’s prompt snd professional service. He thoroughly explained the issues and solutions in order to quickly resolve the situation.

Terri P

I want to take a moment to recognize the outstanding team from Servpro that recently helped my family after we experienced water damage caused by a failed safety valve in our AC drain pan. After contacting my insurance company, I was advised to call a mitigation company. Within two hours of placing that call, the Servpro team was at my home and ready to get to work. Tommy, Justin, Dillon, and Nick, thank you for your professionalism, attention to detail, and the reassurance you provided during a very stressful situation. Even while delivering difficult news about the extent of the damage, your team remained positive, informative, and solution-oriented. What impressed me the most was how respectful and accommodating everyone was while my entire family (3kids) was at home and both my wife and I were working remotely throughout the process. Your timely response, hard work, and commitment to taking care of your customers did not go unnoticed. Thank you for helping my family navigate an unfortunate situation with professionalism and compassion. Outstanding service from an outstanding team. Highly recommended.

Gavin Reid

Dillon and Nick helped my grandparents tremendously with the flooring and wall removal in their bathroom.

Joseph Ginder, Jr.

These guys are the work horses of Mitigation! From your time of need, they are always here for you. I was put into contact with Tommy, and it is such a pleasure to work him. When I thought of my worst day of being a homeowner. He was able to walk me through step by step and answer all of my questions and concerns, never making me feel like they were redundant or small. My concerns were his concerns. They were proactive just as much as I was wanting to care of the issue at hand right away, he had Tristan and Justin the next day at work and making sure that the damage was contained and controlled. Ensuring the highest care of the house at all times. Tristan and Justin were phenomenal in making sure that they walk me through each step they were going to complete and what to expect on the next steps along the way. They did not stop when they wanted to. They only stopped when the job was completed correctly with the upmost care. I applaud these guys and blessed that I was able to get with them to take care of me. If you on here searching where to go or who to call next, it ends here! I highly encourage everyone to call them and ask for Tommy, Tristan and Justin. I know for a fact that they are all amazing, I had the pleasure of working with these fine gentleman.

Zain “HuffDaddy”

Called Servpro and got immediate response for possible mold issues in a closet in our home. Wesley Haynes was quick to respond and explain the situation in an understandable, and pro active way. We were very pleased with the service, and details to correct this problem, and highly recommend this company for your needs.

Jimmy Southerland

About Us

SERVPRO of Pender/West Onslow Counties understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing.  

Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in Southeastern North Carolina both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses. We also work with The American Red Cross, Nourish NC, and local Chamber foundations among others.

Full Service
At SERVPRO of Pender/West Onslow Counties, we understand emergencies require immediate action that is why we pledge to return the customer's call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.  SERVPRO of Pender/West Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Pender/West Onslow Counties can also mitigate mold and mildew from your home or business.

Why SERVPRO?
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Pender/West Onslow Counties. We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold, and other related damages providing a one-stop-shop for our clients when emergencies come calling.

Davis M. Thompson
Davis M. Thompson
Owner of SERVPRO of Pender / West Onslow Counties

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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