About Us
SERVPRO of Pender / West Onslow Counties is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
SERVPRO of Pender/West Onslow Counties understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing.
Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in Southeastern North Carolina both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses. We also work with The American Red Cross, Nourish NC, and local Chamber foundations among others.
Full Service
At SERVPRO of Pender/West Onslow Counties, we understand emergencies require immediate action that is why we pledge to return the customer's call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants. SERVPRO of Pender/West Onslow Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage. SERVPRO of Pender/West Onslow Counties can also mitigate mold and mildew from your home or business.
Why SERVPRO?
Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Pender/West Onslow Counties. We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold, and other related damages providing a one-stop-shop for our clients when emergencies come calling.
Service Area
Certifications
- WRT - Water Damage Restoration Technician
- OCT - Odor Control Technician
- ECTP - Employee Certification Training Program
- ASD - Applied Structural Drying Technician
- FSRT - Fire & Smoke Damage Restoration Technician
- SCT - Subrogation Claims Training
- IICRC Certified Firm
- RRRP - Lead-Based Paint Activities and Renovation
- CCT - Carpet Cleaning Technician
- AMRT - Applied Microbial Remediation Technician
- EPA Lead Safe Certified Renovator
- CDS - Commercial Drying Specialist
- OSHA - 10-hour General and/or Construction Industry Training Program
What our
customers are saying
Great experience with Tommy at Servepro! He was great communicating and explaining everything. He came out took a look at the space, gave his recommendations and was really helpful. I'll definitely save his number for the future. Highly recommend.
Tommy, Dillon, and Nick did a great job on my water mitigation. They clearly told me what was going to happen and worked fast. Hopefully I don’t have to call them again but if I do I will only use ServPro!!
I appreciate Tommy’s prompt snd professional service. He thoroughly explained the issues and solutions in order to quickly resolve the situation.
I want to take a moment to recognize the outstanding team from Servpro that recently helped my family after we experienced water damage caused by a failed safety valve in our AC drain pan. After contacting my insurance company, I was advised to call a mitigation company. Within two hours of placing that call, the Servpro team was at my home and ready to get to work. Tommy, Justin, Dillon, and Nick, thank you for your professionalism, attention to detail, and the reassurance you provided during a very stressful situation. Even while delivering difficult news about the extent of the damage, your team remained positive, informative, and solution-oriented. What impressed me the most was how respectful and accommodating everyone was while my entire family (3kids) was at home and both my wife and I were working remotely throughout the process. Your timely response, hard work, and commitment to taking care of your customers did not go unnoticed. Thank you for helping my family navigate an unfortunate situation with professionalism and compassion. Outstanding service from an outstanding team. Highly recommended.
Dillon and Nick helped my grandparents tremendously with the flooring and wall removal in their bathroom.
These guys are the work horses of Mitigation! From your time of need, they are always here for you. I was put into contact with Tommy, and it is such a pleasure to work him. When I thought of my worst day of being a homeowner. He was able to walk me through step by step and answer all of my questions and concerns, never making me feel like they were redundant or small. My concerns were his concerns. They were proactive just as much as I was wanting to care of the issue at hand right away, he had Tristan and Justin the next day at work and making sure that the damage was contained and controlled. Ensuring the highest care of the house at all times. Tristan and Justin were phenomenal in making sure that they walk me through each step they were going to complete and what to expect on the next steps along the way. They did not stop when they wanted to. They only stopped when the job was completed correctly with the upmost care. I applaud these guys and blessed that I was able to get with them to take care of me. If you on here searching where to go or who to call next, it ends here! I highly encourage everyone to call them and ask for Tommy, Tristan and Justin. I know for a fact that they are all amazing, I had the pleasure of working with these fine gentleman.
Called Servpro and got immediate response for possible mold issues in a closet in our home. Wesley Haynes was quick to respond and explain the situation in an understandable, and pro active way. We were very pleased with the service, and details to correct this problem, and highly recommend this company for your needs.
Recently had a water leak at my house that affected the second and first floor. I can't thank Wes Haynes enough for his follow through and commitment to making sure everything went smoothly. Great communication throughout the entire repair. I can't recommend these guys enough!!!
Very friendly staff!!