
Fire Damage Restoration Services
24/7 Emergency Fire Service
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Fire Cleanup
- Highly-Trained Fire Restoration Technicians
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
Service Areas
Your Local Fire Restoration Company


Residential Fire Damage Restoration
When fire damage happens, our fire and water damage restoration team will use advanced technology and cleaning protocols to safely clean and repair your home.
- Board-up and roof tarping service
- Assessment of fire and smoke damage
- Water removal and drying (if present)
- Removal of soot and smoke odor
- Clean all restorable items
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Commercial Fire Damage Cleanup and Restoration
When a fire damages your business or commercial property, our fire damage and large-loss specialists are equipped to handle smoke and fire damage in all types of commercial spaces to minimize disruption.
- Water removal from firefighting efforts
- Smoke damage and soot removal
- Commercial cleaning including carpet, upholstery, and window treatments
- Commercial large loss services


Soot and Odor Inspections
A comprehensive fire inspection allows our team to identify any soot damage in your home or business—and the source of any lingering odors related to the fire.


Board-Up and Roof Tarping Services
If a fire damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.
- Our quality roof tarp service helps protects your property from further damage
- Our board-up services help to secure your property from weather, animals, and illegal entry


Odor Removal
When your home is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.
- Mold smell removal
- Fire smoke odor removal
- Cigarette and cigar smoke removal
- Pet odors and more


Packout and Contents Restoration
A fire doesn’t just damage your property—it can impact the things that matter most to you. From furniture and appliances to family keepsakes and important business records, SERVPRO of Pender / West Onslow Counties is here to help protect and restore your belongings.
We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Once your contents are ready, we return them to you so you can start getting life back to normal.
What our
customers are saying
Tommy, Dillon, and Nick did a great job on my water mitigation. They clearly told me what was going to happen and worked fast. Hopefully I don’t have to call them again but if I do I will only use ServPro!!
I appreciate Tommy’s prompt snd professional service. He thoroughly explained the issues and solutions in order to quickly resolve the situation.
I want to take a moment to recognize the outstanding team from Servpro that recently helped my family after we experienced water damage caused by a failed safety valve in our AC drain pan. After contacting my insurance company, I was advised to call a mitigation company. Within two hours of placing that call, the Servpro team was at my home and ready to get to work. Tommy, Justin, Dillon, and Nick, thank you for your professionalism, attention to detail, and the reassurance you provided during a very stressful situation. Even while delivering difficult news about the extent of the damage, your team remained positive, informative, and solution-oriented. What impressed me the most was how respectful and accommodating everyone was while my entire family (3kids) was at home and both my wife and I were working remotely throughout the process. Your timely response, hard work, and commitment to taking care of your customers did not go unnoticed. Thank you for helping my family navigate an unfortunate situation with professionalism and compassion. Outstanding service from an outstanding team. Highly recommended.
Dillon and Nick helped my grandparents tremendously with the flooring and wall removal in their bathroom.
These guys are the work horses of Mitigation! From your time of need, they are always here for you. I was put into contact with Tommy, and it is such a pleasure to work him. When I thought of my worst day of being a homeowner. He was able to walk me through step by step and answer all of my questions and concerns, never making me feel like they were redundant or small. My concerns were his concerns. They were proactive just as much as I was wanting to care of the issue at hand right away, he had Tristan and Justin the next day at work and making sure that the damage was contained and controlled. Ensuring the highest care of the house at all times. Tristan and Justin were phenomenal in making sure that they walk me through each step they were going to complete and what to expect on the next steps along the way. They did not stop when they wanted to. They only stopped when the job was completed correctly with the upmost care. I applaud these guys and blessed that I was able to get with them to take care of me. If you on here searching where to go or who to call next, it ends here! I highly encourage everyone to call them and ask for Tommy, Tristan and Justin. I know for a fact that they are all amazing, I had the pleasure of working with these fine gentleman.
Called Servpro and got immediate response for possible mold issues in a closet in our home. Wesley Haynes was quick to respond and explain the situation in an understandable, and pro active way. We were very pleased with the service, and details to correct this problem, and highly recommend this company for your needs.
Recently had a water leak at my house that affected the second and first floor. I can't thank Wes Haynes enough for his follow through and commitment to making sure everything went smoothly. Great communication throughout the entire repair. I can't recommend these guys enough!!!
Very friendly staff!!
Great experience with Servpro for water damage. Tristan was excellent. His communication was on point, he came out quickly, and treated the problem thoroughly. Also, Tommy, Nick, and Ty were great team members as well. We feel confident that all water damage has been mitigated. We also are comfortable moving forward using Servpro for the rebuild. Great job!!
