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SERVPRO of Alexander, Caldwell, Burke and Catawba Counties
Service Area
Restoration and Cleaning Services
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties is your local cleanup and restoration company for the Unifour region in western North Carolina. Based in Lenoir, NC, we also serve Morganton, Hickory, Newton, Conover and the surrounding communities.
Since 2009, we have helped thousands of local homes and businesses recover from disasters such as flooding, fires, mold and more. Our team of professionally certified experts is available 24/7/365 to provide emergency cleanup and restoration services. We are dedicated to high-quality customer service, and our mission is to make any disaster "Like it never even happened."
Why SERVPRO of Alexander, Caldwell, Burke and Catawba Counties?
As a locally owned and operated franchise, we are committed to supporting the Unifour area because all of our employees live and have families here. None of our customers are strangers—they are friends, family and neighbors. That is why we have invested heavily in training our employees and supporting local nonprofits and events. If you need disaster cleanup services at your home or business, you should call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties because:
- We are an IICRC-certified firm.
- We have an A+ rating with the BBB.
- We have more than 70 employees.
- We are available 24/7/365.
- We have many 5-star reviews on Google.
We are proud to have served the community for more than a decade, so if you have a disaster, know that our experienced team is always here to help!
What our
customers are saying
I can affirmatively state that Victor and the SERVPRO team did an excellent job! No company could have provided better service. Efficient, very courteous, professional, workers were dedicated and worked very hard. Extremely pleased!
I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!
I contacted SERVPRO and you could not have ASKED for finer service than what I received.
To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!
There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.
Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!
The team that came to my house was very friendly, on time, and did a wonderful job.
Adam at SERVPRO in Newton explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.
SERVPRO was helpful in relieving the stress from our accident. I couldn't even think clearly and Tammy and her crew came in and took over everything. And as our family needed items while we were displaced from our home, the team at SERVPRO was prompt to get them to us. Unbelievable at how prompt, professional, courteous, and empathetic they were—anticipating our needs before we even knew what needed to be done. Thank you for help making this difficult time a little easier.
SERVPRO cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.
We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something—use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.
I can affirmatively state that Victor and the SERVPRO team did an excellent job! No company could have provided better service. Efficient, very courteous, professional, workers were dedicated and worked very hard. Extremely pleased!
I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!
I contacted SERVPRO and you could not have ASKED for finer service than what I received.
To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!
There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.
Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!
The team that came to my house was very friendly, on time, and did a wonderful job.
Adam at SERVPRO in Newton explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.
SERVPRO was helpful in relieving the stress from our accident. I couldn't even think clearly and Tammy and her crew came in and took over everything. And as our family needed items while we were displaced from our home, the team at SERVPRO was prompt to get them to us. Unbelievable at how prompt, professional, courteous, and empathetic they were—anticipating our needs before we even knew what needed to be done. Thank you for help making this difficult time a little easier.
SERVPRO cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.
We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something—use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.
After years in the restoration and cleanup industry, we decided to start our own SERVPRO franchise, which we incorporated in January 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Today, we have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years to come. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians!
Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall in Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the devastation of our east coast by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic machines allow us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
