Call: (828) 396-1070
Randy S. & Kim A. & Austin J. Williams
Randy S. & Kim A. & Austin J. Williams
Owners of SERVPRO of Alexander, Caldwell, & Burke Counties

Meet Our Team

All it takes is one call to SERVPRO of Alexander, Caldwell, & Burke Counties. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Alexander, Caldwell, & Burke Counties
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(828) 396-1070
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(828) 396-1070
Meet our Team. Here to Help 24/7
  • Alan West, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Alan West

    Restoration Manager

    Alan has been an integral part of our SERVPRO team, serving in different roles before becoming our Restoration Manager. A true team player, Alan now leads our structure cleaning and contents team, ensuring projects run smoothly from start to finish. He works closely with both residential and commercial customers, guiding them through the restoration process after fire damage with care and expertise.

  • Alex McFalls, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Alex McFalls

    Restoration Supervisor

    Alex joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

  • Amber Clark, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Amber Clark

    Senior Accounting Specialist

    Amber has been a valued member of our SERVPRO team since 2015, bringing a wealth of knowledge and experience to her role as Senior Accounting Specialist. She plays a key role in supporting both our crew and our customers, ensuring everything behind the scenes is handled with care and accuracy. Plus, she brings in our office pup, Milo, everyday!

  • Andrew Harris, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Andrew Harris

    Production Manager

    Andrew joined our team in 2019. As a Production Manager, he manages a team of Production Supervisors and technicians to extract and mitigate water damage. He's on the front lines making any water damage "Like it never even happened."

  • Austin Williams, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Austin Williams

    Operations Manager

    Austin Williams has been with us since we opened in 2009. As the son of owners Kim & Randy Williams, he has experienced all aspects of the business. He helps run the day-to-day operations here at SERVPRO!

  • Beth Lawrence, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Beth Lawrence

    Project Manager

    Beth has worked with us since 2013. She has served multiple roles during her tenure, but she currently works in our repair to help customers restore their home or business after they have a disaster.

  • Brent Jarvis, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Brent Jarvis

    Estimator

    Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!

  • Carla Chandler, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Carla Chandler

    Quality Assurance Lead

    Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As part of the quality assurance team, she answers our phones, periodically checks on customers, and ensures our jobs are being completed to our customers' satisfaction.

  • Clinica Reel, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Clinica Reel

    Reconstruction Estimator

    Clinica has been with us since 2011. As an estimator, she scopes out jobs and calculates an estimate for the total cost of our services. She is certified and highly trained!

  • David Absher, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    David Absher

    Warehouse Technician

    David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!

  • Ingrid Lainez, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Ingrid Lainez

    Crew Chief

    Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.

  • Jacob Pritchett, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jacob Pritchett

    Restoration Supervisor

    Jacob joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

  • Jennifer Black, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jennifer Black

    Job File Coordinator

    Jennifer joined our team in 2021 as one of a Job File Coordinators for our Reconstruction Deptartment. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.

  • Jennifer Campos, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jennifer Campos

    Job File Coordinator

    Jennifer joined our team in 2022 as one of a Job File Coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines. Her attention to detail and excellent communication play an essential role in supporting our Project Managers and ensuring each project runs smoothly.

  • Jeremy Conaster, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jeremy Conaster

    Restoration Supervisor

    Jeremy joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

  • Jerry Johnson, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jerry Johnson

    Restoration Supervisor

    Jerry joined our team in 2019. As a technician, he works alongside our crew chiefs and other technicians to clean up water damage in local homes and businesses.

  • Jonathan Lee, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jonathan Lee

    Restoration Supervisor

    Jonathan joined our team in 2018. He was one of our technicians before becoming one of our trained and certified crew chiefs! He plays a critical role in the cleanup and restoration process.

  • Kaitland Goodwin, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Kaitland Goodwin

    Estimator

    Kaitland joined our team in 2021. As an Estimator, she visits jobs, scopes the damages, and generates an estimate for the cost of our services!

  • Kaitlyn Medina, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Kaitlyn Medina

    Contents Coordinator

    Kaitlyn joined our team in 2019. As a Contents Coordinator, she works closely with her team to coordinate customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."

  • Kelli McLauchlin, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Kelli McLauchlin

    Office Manager

    Kelli joined our team in 2020. She manages the daily office functions and keeps the team motivated all while monitoring compliance and risk management.

  • Kristen Morris, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Kristen Morris

    Mitigation Team Lead

    Kristen joined our team in 2022. As the Mitigation Team Lead, she manages the Job File Coordinators to help ensure complance requirements are met and provides overall team support.

  • Leyda Mendoza, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Leyda Mendoza

    Production Technician

    Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."

  • Maribel Peralta, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Maribel Peralta

    Production Technician

    Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."

  • Maricruz De La Riva, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Maricruz De La Riva

    Production Technician

    Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.

  • Martin Braswell, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Martin Braswell

    Key Account Holder/Facilities Manager

    Martin joined us in 2021, after years of working as an insurance adjuster. He helps maintain relationships with our insurance partners, and he manages the staff and inventory at our warehouse!

  • Richard Hemphill, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Richard Hemphill

    Reconstruction Technician

    Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!

  • Taylor Green, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Taylor Green

    Job File Coordinator

    Taylor joined our team in 2021. As a job file coordinator, she ensures jobs are completed and the appropriate documents are compliant with internal and 3rd-party guidelines.

  • Tammy Gragg, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Tammy Gragg

    Fire Project Consultant

    Tammy has been with us since 2011. Tammy's enthusiasm and passion for our customers has been evident in every role she's played at Team Williams. Tammy has managed our fire restoration department, which includes our textiles and pack-out services for many years and is now our dedicated Fire Project Consultant. She's a true expert at turning stress into a clear action plan. expertly navigates the complex claims process, providing customers with compassionate guidance and clear communication every step of the way. Her dedication ensures that from the moment of an emergency, our customers feel supported and confident that their property is on the path to recovery.

  • Wesley Shelton, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Wesley Shelton

    Restoration Supervisor

    Wesley joined our team in 2022. As a supervisor, he works alongside our crews and other technicians to clean up water damage in local homes and businesses.

  • William Harris, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    William Harris

    Reconstruction Technician

    William has been with SERVPRO since 2020. He plays an important part of the reconstruction department and repairing our customers properties!

  • Jacob Brown, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Jacob Brown

    Construction Project Manager

    Jacob is a vital part of our team, transforming properties "Like it never even happened" as one of our dedicated Construction Managers. He brings a calm and approachable demeanor to every project, expertly guiding customers through the rebuild and restoration process after a disaster.

  • Daniel Adams, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Daniel Adams

    Restoration Technician

    Daniel is a dedicated member of our SERVPRO production team, bringing expertise and reliability to every job he takes on. His specialties include professional cleaning services and water mitigation, where he uses advanced techniques and industry-approved equipment to help restore homes and businesses quickly and effectively.

  • Bret Freeman, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Bret Freeman

    Estimating Manager

    As our Estimating Manager, Bret oversees the preparation of accurate and detailed estimates for every project. His role is vital in ensuring transparency and clear communication with our customers and insurance partners. With a sharp eye for detail and a focus on precision, he makes sure every estimate is thorough and accurate, setting our team up for success from the very start.

  • Chelsea Gonzalez, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Chelsea Gonzalez

    Job File Coordinator

    As our Job File Coordinator, Chelsea plays a key role in keeping projects organized from start to finish. She manages documentation, tracks progress, and ensures that all files are accurate and up to date. With exceptional attention to detail and strong communication skills, Chelsea helps our team stay on track so every customer receives seamless, efficient service.

  • Erica Boustead, team member at SERVPRO of Alexander, Caldwell, & Burke Counties

    Erica Boustead

    Director of Business Development

    As Director of Business Development, Erica leads our marketing and sales team with a focus on growth, strategy, and community impact. She began her SERVPRO journey as a marketing representative a few years ago and has grown into a leadership role where she supports our company’s goals and brand. Erica manages our team of reps, oversees digital marketing efforts, and builds strong relationships throughout the community to keep SERVPRO top of mind when disaster strikes.

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Adam at SERVPRO in Newton explained their processes and what to expect from the beginning. It made a troublesome situation a lot easier to go through for myself and my family. I would recommend this company and this location to friends, coworkers and my family.

Sharon T.
Newton

SERVPRO was helpful in relieving the stress from our accident. I couldn't even think clearly and Tammy and her crew came in and took over everything. And as our family needed items while we were displaced from our home, the team at SERVPRO was prompt to get them to us. Unbelievable at how prompt, professional, courteous, and empathetic they were—anticipating our needs before we even knew what needed to be done. Thank you for help making this difficult time a little easier.

Sarah R.
Hickory

SERVPRO cleaned our HVAC ducts. They did a thorough and professional job, explaining as they went along. We would definitely have them back to do that job, if necessary. Keep them on the payroll. They are great representatives for your company.

William M.
Morganton

We are very satisfied with SERVPRO and your employees. They are a really nice group and we had lots here to help us. All very friendly, kind, courteous and personable. Always checking if it was okay before doing something—use an outlet, leave their jacket inside, etc. Never complained about their duties. They appeared happy to be here and we were happy to have them. We hope they know how much they were and are appreciated.

Audrey M.
Morganton

I can affirmatively state that Victor and the SERVPRO team did an excellent job! No company could have provided better service. Efficient, very courteous, professional, workers were dedicated and worked very hard. Extremely pleased!

Kim S.
Claremont

I was very impressed with the quality of SERVPRO's services. They even showed us before-and-after pictures so we wouldn't have to crawl through and see for ourselves!

Tonya D.
Claremont

I contacted SERVPRO and you could not have ASKED for finer service than what I received.

Vickie M.
Valdese

The team that came to my house was very friendly, on time, and did a wonderful job.

Kimberly B.
Lenoir

To each and every one that had a hand in making our home complete and livable again, we wanted to say thanks so much!

There are no words in the dictionary to express the thanks and appreciation we have in our hearts for the job well-done as everyone worked together, as a professional team, in taking care of the many repairs needed for our damaged home due to the tree falling on our home.

Word of mouth is your best advertisement...needless to say, thumbs up for a job well done!

Claude & Faye S.
Lenoir

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.

After years in the restoration and cleanup industry, we decided to start our own SERVPRO franchise, which we incorporated in January 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Today, we have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years to come. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians!

Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall in Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the devastation of our east coast by Hurricane Florence.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic machines allow us to clean items that previously would have been claimed unsalvageable!

Community Involvement

We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.

We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.

Certifications

We make sure that we provide the best results for our customers, so we obtained the following qualifications:

  • Lead Renovation, Repair, and Painting
  • Lead Renovation Certified Firm
  • Clean Trust (IICRC) Certified Firm
  • Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
  • NADCA member with two ASCS on staff
  • NC licensed general contractors with unlimited license
  • Accredited by Better Business Bureau with no complaints on file to date
  • Large Loss Restoration Team (through SERVPRO corporate)

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Randy S. & Kim A. & Austin J. Williams
Randy S. & Kim A. & Austin J. Williams
Owners of SERVPRO of Alexander, Caldwell, & Burke Counties

Services

About

Legal

General Contractor License: 70944
SERVPRO of Alexander, Caldwell, & Burke Counties
121 Falls Avenue
Granite Falls, NC 28630
Certificates

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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