Water Damage
Fire Damage
Mold
Storm/Disaster
Commercial Services
General Cleaning
Specialty Cleaning
Commercial Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Property Damage Restoration
- Highly-Trained Technicians to Minimize Disruption
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7.
SERVPRO of Alexander, Caldwell, Burke and Catawba Counties
Service Areas
Certified Cleanup and Restoration Services
When your commercial property is damaged, we're here to help. SERVPRO of Alexander, Caldwell, Burke, and Catawba Counties knows how important it is that your business stays operational, which is why we offer full commercial cleanup and restoration services so you can keep serving your clients. Whether it's emergency restoration services, fire or water damage cleanup or any of our other extensive services, we're here to help. Since 2009, we have aided countless commercial properties in the Lenoir, Morganton and Hickory, NC communities after they've suffered from a disaster.
Large Loss Franchise
Our franchise is also designated by SERVPRO corporate as a Large Loss Response Team, which means we have the manpower and equipment to clean up and restore any-sized disaster. We at SERVPRO of Alexander, Caldwell, Burke and Catawba Counties are capable of making any damage look "Like it never even happened."
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Commercial Water Damage Restoration
When water or flooding damages your business, every hour can mean lost revenue and productivity. Our team will respond quickly to extract the water, mitigate the damage and manage the repair and restoration from beginning to completion.
- 24/7 Emergency Water Removal
- Water Damage Cleanup and Restoration
- Flood Water Removal and Flood Damage Cleanup
- Storm Damage Cleanup and Repair
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Commercial Fire Damage Restoration
We are ready to respond quickly to mitigate your commercial fire damage and manage your business's fire cleanup through the full restoration.
- 24/7 Emergency Service
- Highly-Trained Fire and Smoke Restoration Technicians
- Soot Removal
- Smoke Odor Control
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Commercial Mold Remediation
When you have mold concerns in your business, SERVPRO professionals are highly trained to assess and mitigate commercial mold problems.
- Commercial Emergency Service
- Inspection and Mold Damage Assessment
- Mold Containment
- Advanced Air Filtration Technology
- Advanced Mold Remediation
- Commercial Damage Repair Services
* Local and state laws may require a specific inspection and documentation protocol based on the size of the affected area. We can advise you on this process, providing guidance based on your unique situation.
Commercial Storm Damage Cleanup
No job is too large. Our team is highly-trained and prequalified to handle any size loss. When disaster strikes, call the professionals, call SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.
- 24/7 Emergency Storm Damage Services
- Commercial Large Loss
- Disaster Recovery Team®
- Small businesses, Retail, and Restaurants
- Hospitals, Universities, Hotels, and Hospitality
- Municipalities and Government Property
What our
customers are saying
SERVPRO performed in an expert and professional manner. They kept me "sane" during my mishap!
They were great, very careful with my fragile things.
Remarkable work by your entire team. Thanks for your diligence and hard work when repairing the water damage to our warehouse in Valdese. Never realized what a mess a broken sprinkler pipe could make. When you say fast response, you mean it. Thanks.
We were very impressed with their services. If we need them again, we will definitely hire them!
Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!
You all were great!
We appreciate the service that SERVPRO has provided our company in respect to urgency and in detailed worked. Service Technicians were professional and did a good job!
SERVPRO was great to work with. Had an issue with a unit and they were able to take care of it completely. Will be doing business with them in the future.
Quality folks, helped make sure we got what we needed when we needed it.
SERVPRO performed in an expert and professional manner. They kept me "sane" during my mishap!
They were great, very careful with my fragile things.
Remarkable work by your entire team. Thanks for your diligence and hard work when repairing the water damage to our warehouse in Valdese. Never realized what a mess a broken sprinkler pipe could make. When you say fast response, you mean it. Thanks.
We were very impressed with their services. If we need them again, we will definitely hire them!
Victor with SERVPRO of Catawba West was great to work with. It's unusual in today's world of impersonal service to be able to call a cell number and have someone pick up immediately and ready to help. Victor was the man to help us through water damage issues at our townhome in Hickory. Stephanie in the office was also very responsive to paperwork or insurance questions. Highly Recommended!
You all were great!
We appreciate the service that SERVPRO has provided our company in respect to urgency and in detailed worked. Service Technicians were professional and did a good job!
SERVPRO was great to work with. Had an issue with a unit and they were able to take care of it completely. Will be doing business with them in the future.
Quality folks, helped make sure we got what we needed when we needed it.
About Us
Our Story
Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Alexander, Caldwell, Burke and Catawba Counties.
After years in the restoration and cleanup industry, we decided to start our own SERVPRO franchise, which we incorporated in January 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Today, we have over 70 employees and operate four franchises that serve the entire Unifour region, including Lenoir, NC; Morganton, NC; Hickory, NC; Newton, NC; and Conover, NC. Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”
Our Employees
Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years to come. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are certified technicians!
Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!
Our Services
We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.
In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall in Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.
We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the devastation of our east coast by Hurricane Florence.
We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.
Our State-of-the-Art Equipment
We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).
We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic machines allow us to clean items that previously would have been claimed unsalvageable!
Community Involvement
We serve our community beyond our cleanup and restoration services; we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.
We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.
Certifications
We make sure that we provide the best results for our customers, so we obtained the following qualifications:
- Lead Renovation, Repair, and Painting
- Lead Renovation Certified Firm
- Clean Trust (IICRC) Certified Firm
- Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
- NADCA member with two ASCS on staff
- NC licensed general contractors with unlimited license
- Accredited by Better Business Bureau with no complaints on file to date
- Large Loss Restoration Team (through SERVPRO corporate)
