Meet Our Team
Here to Help® 24/7
SERVPRO of Romulus / Taylor
Kim Cousineau
Kim Cousineau has been working with SERVPRO®; Team Miller since 2017 and is currently in National Sales and Marketing. In her role, she partners with insurance adjusters and carriers to strengthen relationships, drive referrals, and ensure a smooth claims process. Kim’s favorite part about working with SERVPRO is meeting all of the clients and colleagues she’s met through her time at the company. In her free time, she enjoys cooking, gardening, gym workouts, cycling through cities, and spending time with her friends and family.
Eric Bishop
Eric Bishop has been working with SERVPRO®; Team Miller since 2024 and is currently in Regional Sales and Marketing for the Metro Detroit area. In his role, he is a brand ambassador for SERVPRO and services local insurance agencies, property management companies, schools, healthcare facilities, and other community businesses. Eric’s favorite part about working with SERVPRO is supporting people through a catastrophic ordeal. In his free time, he enjoys being outdoors, golfing, playing cornhole, and spending most weekend at the local farmers market with his dog.
Jon Moses
Jon Moses has been working with SERVPRO®; Team Miller since 2023 and is currently a Reconstruction Project Manager for the Metro Detroit area. In his role, he is responsible for scoping, writing estimates, completing repairs, and closing jobs. Jon is lead certified. Jon’s favorite part about working with SERVPRO is working with an awesome staff that makes it feel like there are really no ‘bad days’ at the office. In his free time, he enjoys fishing, riding his motorcycle, spending time with his niece, and working on random projects.
Justin Copley
Justin Copley has been working with SERVPRO®; Team Miller since 2020 and is currently a Mitigation Project Manager for the Metro Detroit area. In his role, he manages mitigation projects as well as his mitigation team. Justin holds IICRC Certifications for WRT, CCT, UFT, and ASD. Justin’s favorite part about working with SERVPRO is being able to help people. In his free time, he enjoys collecting comics and riding on his motorcycle.
Daniel Morales
Daniel Morales has been working with SERVPRO®; Team Miller since 2025 and is currently a Reconstruction Project Manager for the Metro Detroit area. In his role, he helps property owners rebuild and restore their homes or businesses after an unexpected loss or damage. Daniel’s favorite part about working with SERVPRO is the culture of the company and being surrounded by management and coworkers who truly care about one another as individuals, not just as employees. In his free time, he enjoys playing, exploring, and building the latest LEGO creation with his two sons.
Tiffany Sample
Tiffany Sample has been working with SERVPRO®; Team Miller since 2025 and is currently a Contents and Cleaning Project Manager for the Metro Detroit area. In her role, she assists with all facets of cleaning a property or personal belongings after a disaster. Tiffany holds IICRC Certifications for WRT, FRST, OCT, ASD, and TCST. Tiffany’s favorite part about working with SERVPRO is helping families get back home after disasters and seeing the relief on their faces when all of the work is done and their home is whole again. In her free time, she enjoys camping, hanging out with her dogs, and refinishing furniture.
Patrice Dishaw
Patrice Dishaw has been working with SERVPRO®; Team Miller since 2002 and is currently the Senior TPA and MUO Development Manager for all of our offices. In her role, she oversees all TPA leads, develops relationships with TPAs, and trains and develops training for all office locations operated within Team Miller. Patrice’s favorite part about working with SERVPRO is helping teammates grow within their role in our organization. In her free time, she enjoys golfing, crafting, cooking, reading, and entertaining her friends and family.
Michelle Gricar
Michelle Gricar has been working with SERVPRO®; Team Miller since 2006 and is currently the Human Resources Manager for all of our offices. In her role, she performs all human resource responsibilities as it relates to hiring, onboarding, and retaining employees. Michelle’s favorite part about working with SERVPRO is helping people when they need it. In her free time, she enjoys spending time with her family and friends.
Kari Peckham
Kari Peckham has been working with SERVPRO®; Team Miller since 2025 and is currently the Human Resources Assistant for all of our offices. In her role, she provides support to the Human Resources Manager. Kari’s favorite part about working with SERVPRO is working for a company with a family atmosphere. In her free time, she enjoys riding horses, coaching the high school equestrian team, watching football, and going for walks.
What our
customers are saying
Very fast and courteous service. Donnie and Travis were absolutely awesome to work with. Highly recommend.
We can't say enough about Donnie and Travis. They listened and reacted to every concern or question we had. They are very professional, polite, and honest. Thank you from the bottom of our hearts
Marrianne was on time very helpful with the project presented and kept me informed during the entire process. I would definitely recommend their services.
John was very helpful. He did a great job.
Jason and Shane are very friendly and professional! They arrived on time and completed the job very efficiently. They made everything so easy for me! Really grateful for their work!
From the start of the project to the end, your team was great! Justin, our project manager, was helpful and understanding of our situation with my parents! I can't say enough about how easy he made this project for us! Also, the workers that were here were great! They did great work and was great to work with! And Mark and Richard were excellent as well! GREAT JOB SERVPRO! Thanks again Justin! And your team!
In late March of this year, I experienced water damage to my home and garage. SERVPRO was among several companies recommended by my insurance company to handle the mitigation process. After reading some of the reviews of SERVPRO and the other companies, all well-known, I decided to choose SERVPRO. Glad I did!
From the moment Jake and his mitigation partner showed up at our front door, I felt a sense of relief. This was during the onset of the COVID nightmare, but they showed up in full PPE and got right to work!
After SERVPRO completed the entire mitigation process, I decided to go with them to handle the restorations as well. Justin Dahl, the project manager, was professional and personable from the very first phone call and remained so during the entire process. He was very knowledgeable and answered any questions I had - and believe me, I had a lot. Justin also worked well with my insurance adjuster, which is pretty impressive.
Justin wanted to make sure my home/garage were restored completely and properly. Once the reconstruction process was underway, Olsi and his crew worked long hours and diligently to get the job done. They were punctual and took pride in their work and, as a result, my home and garage look even better than pre-water damage.
I was very happy with SERVPRO’s work. They were exactly what a service company should be. Thank you SERVPRO.
We recently had a suicide take place in our home. Not knowing what to do, we called SERVPRO. I'm so glad we did! A team was here promptly to deal with the biohazardous situation and clean everything up. They were caring, compassionate, quick & very professional. I highly recommend them! Thank you, Mike G., Mark, Tim and John! You all made a huge impact and difference during this difficult time!
About Us
Randy Miller started his first Michigan SERVPRO® location in 1996 in Genesee County and expanded into Saginaw in 1997. Since then, Randy has grown, acquired, and sold multiple territories. SERVPRO Team Miller is proud to hold service locations throughout the states of Michigan, Indiana, Illinois, and Florida.
SERVPRO Team Miller has been ranked in the top 10 for the past 20+ years, including top producer twice. As one of SERVPRO’s prestigious Extreme Team franchises, Team Miller provides support to other franchises — primarily on commercial losses. The SERVPRO Team Miller Disaster Recovery Team has the resources to travel the country for catastrophic events such as floods, tornadoes, and hurricanes.
SERVPRO Team Miller offers many services beyond the fire and water cleanup and restoration services such as abatement, commercial cleaning, disaster preparedness consulting and training, maintenance, relocation and reconstruction services, disinfection and sanitization, and much more.
We continue to grow and improve due to our team consistently proving they are the best of the best. We are beyond grateful to our local communities who have played a large role in our accomplishments. Without their trust in our services and the SERVPRO brand, we would not have earned this recognition or have the opportunity to help those in need.
