SERVPRO of Big Rapids / Fremont Commercial Services

I hired Serve Pro of Big Rapids this month to tackle some stubborn stains on carpet and furniture. They were right on task to provide a quote, answer questions, get it scheduled, and perform the service. They even took my area rugs back to their shop to clean so there wouldn't be any risk of damp rugs sitting on my laminate flooring. They did a professional job and I am very happy with their service.

By far one of the best companies, with an amazing crew! Very professional! Very organized. Very detailed. Not only did they care about our personal belongings, they cared about our emotions and made sure we were okay with processing the loss of our belongings. Joel made sure all of my concerns and worries were taken care of. Joel gave me comfort knowing, they were there to help us. He reassured us that it wasn't our fault. And shined light on the problems that we didn't even know we were going through. Logan and William the labeled and packed all of our belongings that we were able to keep. They were gentle with all the objects. Logan saw me staring at the house and sky. He took a moment to check on me. He helped me process what I was going through mentally with the loss of the house and personal property. Never imagine being in this position, but I'm beyond blessed to have their services. I would recommend this company to EVERYONE! They go above and beyond the services that are available. I pray the company knows how valuable these men are! Truly blessed!!

I am so happy I went with servpro BR / Fremont. They were on the ball with calling me back, sending an inspctor, getting me a quote, and doing the repairs. They had the job completed in the same time it took other companies to get me a quote. I am very pleased with all of the workers involved in the process. I was debating on doing DIY mold removal in the attic. After seeing the quality job and the amount of work that went in to remediation I am so glad I didn't do it myself. And there price was better than the other quotes I received.

I would like to give a huge shout out to our project manager, Joel. He honestly went above and beyond with communicating every single step for our water damages. What is still a very overwhelming situation, he talked to us every step of the way, and did not make us feel stupid or silly for asking questions that would probably be normal every day questions for him, but new situations for us. He handled our home with utmost care. Thomas and Logan were also really great to work with. We appreciate your team so much. Thank you for taking a very difficult situation, and handling it with professionalism.

I have had two interactions with Servpro in two different states and I have nothing but good things to say about Servpro. Most recently I had a young man named Joel Rose come to my house for an inspection and estimate, he was very professional and did a great job. I will be using them to remedy my issue. If I need further assistance I definitely know who to call ,,,, Joel Rose and Servpro in Big Rapids Mi.

I would highly recommend this company and definitely use them again if ever needed. Our basement flooded and they were here so quickly/same day! Adam was amazing at keeping us updated and was very thorough. Adam and his team were wonderful to work with and we appreciate all their help!

Adam was absolutely amazing. He came out to give the estimate very quickly and had a team in within a couple days to start the work. They also had to take out a step on my stairs to get the mold and Adam replaced it even though it didn’t fall under his job description. Great service!

Would definitely use this company again. Basement flooded and they where here within an hour easily! Immediately took over and put me at ease. We were able to sit back and let them do everything needed. Not only clean up but setting equipment, and walking mats over flooring. Plus the DAILY communication thru the whole process, and they communicated with our insurance as well. High props to.. Joel, Adam, Will and Austen.