Call: (443) 737-8776
Many factors can affect flood risk, including property location and building characteristics. Additionally, there are three flood risk ratings and five flood zone types. When flood damage strikes, trust SERVPRO® for cleanup.

Flood Damage Restoration Services

From leaking pipes to severe flooding, our certified professionals use advanced technology to extract any water, dry your property, and restore it to its pre-loss condition.

  • The #1 Choice in Cleanup and Restoration
  • 24/7 Emergency Service
  • Water extraction, drying, and restoration
  • Ready for any source of water, flood, leak, sewage backup, etc.
  • Specialized technology and techniques

Here to Help® 24/7

SERVPRO of Queen Anne's, Kent & Caroline Counties
Our Google Reviews
(443) 737-8776
5.0
(19 reviews)
(443) 737-8776

Flood Damage Restoration Services

Record rains make their way into your living room. Water from the upstairs bathroom turns up in a light fixture downstairs. A busted pipe left an inch of water in the basement, with no sign of stopping. Whether flooding comes from a major storm, a minor plumbing problem, or something else, it doesn’t take much water to damage your home.

The longer water sits, the worse the damage and the higher the bill. At SERVPRO®, we respond at any time to quickly take care of your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Quick Links:

Storm DamageSewage CleanupContents Packout & StorageWater Damage

Our Expert Restoration Process

The moment you call, our team moves quickly to protect your property and begin recovery. We follow a proven, step-by-step process to return your home to its pre-loss condition.
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Assess

We inspect, document, and plan your restoration.

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Mitigate

We act fast to stop damage and protect what matters most.

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Restore

We rebuild and restore your space to pre-loss condition.

Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO
Moisture reading and water removal from a basement during Flooded basement cleanup by SERVPRO

Like It Never Even Happened

We can provide water extraction, drying and restoration services to return your property to its pre-loss condition, no matter what kind of flooding you’re facing:  

  • Groundwater flooding 
  • Storm 
  • Pipe burst 
  • Appliance failure 
  • Sewage backup 

With 59+ years of experience, we can handle your flood emergency. And from water removal and structural drying to mold remediation and contents restoration, we’ll make it “Like it never even happened.”

Need Help with a Commercial Property?

When your business suffers water damage, SERVPRO is ready. Our experienced team will get the job done and keep downtime to a minimum. Learn more about our Commercial Restoration Services.

A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.
A professional insurance agent or consultant in a gray blazer meeting with two clients across a glass desk in a modern office, reviewing documents and discussing coverage options.

SERVPRO Helps with the Insurance Claim Process

At SERVPRO, we understand that property damage can be overwhelming. With decades of experience, SERVPRO can help document damage and provide information related to the services performed that can assist customers during the insurance claim process.   

When property damage occurs, a rapid response can help limit further damage and may reduce overall restoration costs.   

Groundwater flooding is usually covered by flood insurance, not a standard homeowners policy.

Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.
Knowing where the main water shutoff is located on your property can help prevent water damage to your home or business in an emergency.

Flood: What You Can Do Right Now

With flooding, knowing what you can do before help arrives can help reduce the damage to your home and cut the restoration costs. Standing water in your home will cause more damage with every passing hour.

  • Get everyone in your household (including pets) away from rising water and to a safe, dry area of the home.
  • Shut off your water source if you know the shutoff valve location and can reach it safely.
  • Turn off your electricity at the main panel, if you can do it without stepping in water.
  • Don’t use electrical appliances or outlets that might‘ve come in contact with water.
  • Move your most valuable items, furniture, and electronics to higher ground if it’s safe.
  • Once the flooding has stopped, take photos of the damage for your insurance claim.

What Our Customers Are Saying

Don't just take it from us. Let our customers tell you about their SERVPRO experiences.
19 Reviews
5.0
Leave Us A Review
Chip Heartfield
about 1 year ago

After the terrible experience of having a flooded house due to a cracked second floor toilet tank, we had a great experience with SERVPRO of QA coming to do the mitigation. The team arrived early the next day and immediately got to work, pulling up warped flooring, ripping out wet drywall walls and ceilings, removing appliances as needed and getting numerous fans set up. They also went into the crawl space, removing sodden insulation and inspecting the ductwork. And they worked with me on trying to preserve some of the things that seemed ok - but held their ground on items that really needed to go (and in hindsight, they were right!). The packing crew was also great, wrapping and protecting our kitchenware, art and other more delicate items and securely boxing them complete with clear labeling. Cannot recommend enough - thank you, SERVPRO!

Cheryl Beach
almost 2 years ago

Tim and his crew were great to work with for remediating our flooded crawlspace....friendly, thorough, very professional. They cleaned out lots of iron dust when the large area finally dried out; helped identify new minor leaks with pictures of their location; left the site put back together again. Highly recommend their services.

Donna Digman
about 3 years ago

When you work for SERVPRO the moto is always keep it GREEN whether it be your franchise or another . Throughout my marketing travels when prospecting new clients, if they told me they used SERVPRO of, I would thank them for their honesty and for keeping it GREEN. This past weekend my niece who lives 2 hours away from me suffered a house fire. When I arrived, it was clear she would need her home boarded up and secure. At SERVPRO we always do what is best for our clients. I could have called my franchise owner to deploy our team to provide the emergency services. Instead, I reached out to one of the local SERVPRO’s in her small town. Not only did this franchise owner answer the afterhours emergency call himself, he came out and secured her home the next morning by himself. He knew his team already had a heavy schedule, but he wanted to help. This is something you do not see often from any Company Owner. This selfless act of kindness truly showed his true colors. It showed his integrity, care, compassion, and work ethic. When they say all hero’s do not wear capes, they are referring to Tim Hooper of SERVPRO Queen Anne’s, Kent and Caroline Counties. I cannot Thank you enough. SERVPRO ALWAYS HERE TO HELP! ONE TEAM!

Carol Barna
about 4 years ago

Tim and Courtney at Serv Pro were so helpful to me and guided me through the whole process of having unwelcome water damage repaired! There was no limit to the patience that they had with me and I love the results. Fantastic Job!!!

Kerri Sodero
over 6 years ago

Tim Hooper and his team were amazing and so helpful. They came out so quickly and did a fantastic job explaining the entire process to us. They were very neat and got the job done in a timely manner. They exceeded all expectations. They were beyond friendly and professional and we could not have asked for a better experience. We highly recommend Tim and his team.

Rick Hayes
over 6 years ago

Every stage of the process was on point and punctual, no details were missed. Tim Hooper and his team were thorough and showed compassion, which is much appreciated during such a stressful event as a basement flood. Highly recommend!

Bob Schafer
over 6 years ago

During August of last year my boat, that is docked in Rock Hall, had a fire in the main salon galley area. I called SERVPRO for the clean up. Tim Hooper and his team did an outstanding job with the cleaning and odor removal caused by the fire, soot and smoke. Tim worked closely with me and my insurance company, and kept everyone informed of the progress along the way. Working on a boat is not an easy process. He and his team had to remove all the covered panels, drapery, TV's, refrigerator,wine cooler etc, to be cleaned off site. He cleaned everything that was cleanable. Much had to be replaced due to soot and fire damage. I would highly recommend using Tim again {hopefully never} if ever required. He runs a first class operation and deserves FIVE STARS. My boat is not yet 100% complete but it's well on it's way.

Kelsey Lesniewski
over 6 years ago

I highly recommend SERVPRO of Queen Anne’s, Kent, & Caroline Counties! They did AMAZING work and the house looks brand new. As a realtor, they are a great resource for my clients. I look forward to working with them again. Extremely professional & efficient!

Greg Zehe
over 6 years ago

The sump pump in my basement failed and the basement flooded. Tim Hooper at Servpro was expeditious in his response to my problem and providing solution options. He and his crew did exactly what they told me they would do with great attention to detail. I found Tim to be very honest and reliable. I hope I do not need his services again but would not hesitate to call him if I do.

SERVPRO Flood Damage Knowledge Center

How to clean up flood damage in a home?

When a flood emergency occurs in your home, it’s only natural to want to take action immediately. Below are some preliminary steps you can take before we arrive, but only attempt what you can do safely. 

  • Shut off the water source, if possible. If you’re not sure where the water is coming from, we’ll inspect and handle the situation as soon as we arrive. If you don’t know how to shut off the water, contact a plumber to help. 
  • Remove excess water by mopping, blotting, or wiping. This could include flooring and hard surface furniture which has standing water on it. Do not use your household vacuum to remove water, since it could cause damage to the vacuum or be unsafe.  
  • Protect carpet, rugs, drapes, and upholstered items from further damage. Place aluminum foil or parchment paper between furniture and wet carpet or rugs. Remove books, magazines, or other colored items from carpets and rugs. Hang draperies up with coated hangers to avoid contact with wet floors. Remove pillows or cushions from wet upholstered items. 
  • Avoid using electric or electronic items that have come into contact with water. This may include items such as light fixtures, ceiling fans, televisions, or appliances. If there is a possibility that someone else on the property may turn on an electric item that has come in contact with water, consider turning off the power to individual circuits within the power distribution panel of the property. 
What is a flood?

A flood is an overflow of water onto property that should otherwise be dry. Water from flooding doesn’t always come from the same place, and where it comes from matters a lot. Some floods bring in fairly clean water you can begin to deal with carefully. Others carry bacteria and contaminants that can harm your health. That’s why it’s important to know what you’re up against before you start your cleanup.

What are the most common causes of home floods?

Most home floods come from severe weather and storms, plumbing or appliance failures, and sewer backups or rising groundwater. Each source carries different risks, so identifying the cause early helps you respond as effectively as possible.

Is flood damage covered by insurance?

Flood damage may be covered by your insurance policy, but you’ll need to reach out to your agent to get specifics about your particular coverage. Most typical homeowners insurance does not cover flood damage.

How long does it take to fix flood damage?

The time it takes to fix flood damage depends on the severity of the flood. We’ll inspect your home or business and discuss with you the severity of damage and our plan to help return your property back to pre-loss condition. We’ll then work to remove the water that shouldn’t be there using pumps and water extracting equipment. Once the excess water is gone, we use dehumidifiers and other specialized drying equipment to help return the area to its normal moisture level. This is a closely monitored process, with our teams continually making adjustments to equipment to help ensure the area is recovering as quickly and as safely possible.

How dangerous is a flood?

Other than the environmental hazards, all natural flood water is classified as category 3 water damage. Category 3 water damage is defined as “Grossly unsanitary water containing pathogenic agents, arising from sewage or other contaminated water sources and having the likelihood of causing discomfort or sickness if consumed or exposed to humans.” Category 3 water damage is considered grossly contaminated. It may also be called “black water.” 

What should you do if your house floods?

The most important thing to do is to move your family to safety. Next, shut off the water source and electricity if you can do so safely and avoid contact with standing water. Then call a professional water damage restoration company right away to begin the water extraction process.

Are sandbags helpful during a flood?

Sandbags are helpful for slowing and redirecting slow-moving water up to two feet deep, but they do not stop water completely. Do not rely on sandbags to counteract flood damage.

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Residential: 5407239
SERVPRO of Queen Anne's, Kent & Caroline Counties
1625 Sonny Schulz Blvd Suite E
Stevensville, MD 21666
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