Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Hampshire County

Our Google Reviews
(413) 324-1300
4.8
(158 reviews)

Why Choose SERVPRO® for Sewage Cleanup?





Sewage Cleanup in Northampton, MA

Let’s be honest — a sewage backup is nobody’s favorite topic. Whether it’s a stubborn clog in Hatfield or a basement flood near the Connecticut River, sewage issues can turn into serious headaches fast.

SERVPRO handles sewage cleanup with the right tools, training, and a healthy dose of neighborly know-how. In restoration terms, “Category 3 water” means highly contaminated water — definitely not something to tackle with a mop and bucket.

Our Sewage Cleanup Services Include:

  • Fast Water Extraction – Removes contaminated water quickly and safely

  • Deep Cleaning & Sanitization – Disinfects and cleans every affected surface

  • Odor Removal – Targets lingering smells with specialized equipment

  • Drying & Dehumidifying – Tackles moisture hiding under floors or behind walls

We know Northampton — from the historic homes downtown to newer builds in Florence and Leeds. When a backup strikes, we’re already nearby and ready to help. And we don’t just clean up; we restore peace of mind.

Think of us as cleanup pros who don’t speak in riddles. We’ll explain every step in plain English so you feel confident about what’s happening and why. No guesswork. No runaround.

Sewage isn’t pretty, but cleanup doesn’t have to be a nightmare.

If a sewage disaster leaves you feeling overwhelmed, call on SERVPRO to clean it up and make it “Like it never even happened.”

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

I have a cousin who owns a franchise in another state, I got your name from a competitor and the insurance company.  Many thanks for your service, you staff was courteous and efficient!

I would recommend you to my friends, family and colleagues.

Lisa F.
Amherst

Words cannot express for what I want to say about you and your crew.  You let me know what you were doing and answered all of my questions and let me know what was going on.  Lorenzo and your crew did a GREAT JOB.  I cannot thank you enough for what you did in my home.  You are the BEST!

Thank you to the two receptionists for calling me and letting me know when and the time you were coming to my home.  I would recommend you and your crew any time.  Not only are you all awesome, but YOU ALL ROCK

Thanks Again.

Mattie C.
East Longmeadow

Hot Water Heater discharged flooding basement. I was very pleased with all the SERVPRO of Hampshire County team members. They all were professional and took the time to explain things. Thank you

Robert T
South Hadley

Great, prompt service.

Paul M.
Springfield

On time, professional, courteous and thorough. Not a complaint to be had.

Eric W.
Easthampton

Everyone I have met through SERVPRO has been tremendously personable and professional--which has been a great comfort during the aftermath of the flooding of my basement, an otherwise completely unpleasant situation. Thank you for your efforts! Maia

Maia
South Hadley

Without your help the storm damage would have driven us out of our home for good. Thanks again.

Martin D.
Northampton

Recommendations from your technicians prevented major storm damage in our home. Glad to have your team available to help.

Rick W.
Northampton

A little change to the grading in our yard and the installation of a sump pump just incase. We’re prepared for storms this year thanks to SERVPRO.

Douglas T.
Northampton

About Us



Here in Northampton, we know a thing or two about community pride. From the Saturday farmers’ market downtown to the historic homes tucked along Main Street, this area is rich in character. And when unexpected damage strikes — whether a midnight pipe burst or storm wind knocking shingles loose — SERVPRO is the local team you can count on to help make things right again.

We’re restoration professionals with boots on the ground right here in Hampshire County. Our crew handles water, fire, mold, storm, and commercial restoration with experience and a friendly touch. Think of us like the mechanic who doesn’t just fix the noise under the hood — we explain what’s happening in plain language and help you feel confident about every step.

What Makes Us Different

  • Local Know-How – We understand the unique quirks of Northampton homes, from older craftsmanship to modern builds.

  • Clear Communication – We break down restoration jargon — like “structural drying” (drying walls and floors thoroughly) and “containment” (isolating damaged areas) — into plain English.

  • Full-Service Approach – Cleanup, drying, repair, and rebuild — we guide the entire process from start to finish.

We blend professional training with neighborly care. When your home or business needs help, we show up prepared, steady, and ready to work. We don’t just restore structures — we help restore comfort, confidence, and peace of mind after life’s unexpected moments.

Let SERVPRO help bring back normal — “Like it never even happened.”

Kevin Fall
Kevin Fall
Owner of SERVPRO of Hampshire County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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