Kevin Fall
Kevin Fall
Owner of SERVPRO of Hampshire County

Meet Our Team

All it takes is one call to SERVPRO of Hampshire County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Hampshire County
Our Google Reviews
(413) 324-1300
4.8
(164 reviews)
Meet our Team. Here to Help 24/7
  • Megan, team member at SERVPRO of Hampshire County

    Megan

    Megan is the Special Projects Manager at SERVPRO of Hampshire County. She has worked for the franchise since 1999 and holds the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration, Fire and Smoke Restoration, Applied Structural Drying and Upholstery and Fabric Cleaning. She also has a Lead Cleaning Certification, a Successful Subrogation Certification, a Department of Transportation (DOT) Certification. Recently Megan has completed training in Xactimate 28 and Mobile. Outside of work, Megan enjoys cooking for family and friends, playing softball, going to the casino and baking and decorating cakes.

  • Alex, team member at SERVPRO of Hampshire County

    Alex

    Alex Gonzalez is Senior Crew Chief at SERVPRO of Hampshire County and Large Loss / Commercial Loss Supervisor. With over 10 years of experience with our franchise, Alex is a leader with several certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Lead Removal and Mold Remediation. Alex likes helping people get back to normal after a disaster. In his spare time, he enjoys riding his scooter, comic books and video games.

  • Lou, team member at SERVPRO of Hampshire County

    Lou

    Lou is the Senior Reconstruction Crew Chief at SERVPRO of Hampshire County. He has worked in construction for over 20 years, building houses, roofing, painting and finish work. He is a retired Corrections Officer. In his spare time Lou enjoys golfing, hunting and playing with his grandchildren.

  • Amber, team member at SERVPRO of Hampshire County

    Amber

    Amber is a Production Project Manager and Estimator at SERVPRO of Hampshire County. She specializes in Managing the cleaning and fire/soot cleaning of structure and contents as well as Water Damage Mitigation. She is a self-motivated, punctual, task driven individual who loves to motivate others on her team. Amber is IICRC WRT and SRT Certified. In her spare time she LOVES playing her favorite sport, softball and spending a lot of time with her family and friends.


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What our
customers are saying

I cannot express enough how grateful I am for Matt who overseen Alex JN one were wonderful. I felt completely Comfortable with them in my house. They were very respectful to us and our furniture and surroundings. Their work was awesome Alex, the very very hard worker along with the other two. We had an ice damn leak And it affected three rooms two rooms we had to have the walls removed outside walls all three rooms. The total ceilings had to come down. They also found asbestos and the team they had to do that was fantastic. I have extremely heavy furniture and they had three rooms to move and they did it on a hot day in the 90s without a complaint. I had questions that Matt answered immediately into my liking. I think they were wonderful. It did take a while to complete my job, but it was. They were consistent every day. Thank you so very much and I highly highly recommend them.

Beverly John

Very happy with the outcome of the restoration & repair. My water heater failed and ServPro was on site just a few hours later for extraction and drying. Their quick response helped to keep this a small loss and the crews did an excellent job replacing the water-damaged carpet and repairing and painting baseboards and drywall. Sincerely appreciate the great work from Amber, Lou, Austin, Megan, and all the other members of the ServPro team who helped to get my basement back into shape!

Jules Oscar Gaudreau III

The team at SP was awesome. Amber, Dani, & Lou (just to name a few) were on-point from Day #1. The repairs look better than the original. Will use them again. I highly recommend their services.

Scott Allard

We had a spill. We called ServPro of Hampshire County, MA and our call was immediate handled by Daniella. Within a day a representative was sent to the house to estimate the work. Our home is forty miles north of their location. We received a written proposal by email and a crew came to do the work. All done and completed professionally by phone and in person. I highly recommend Kevin and his team.

Charles & Scarlett

From start (oh no, our cellar is flooded and it’s Sunday evening!) to a clean, beautifully restored cellar at the end of- all of the people associated with ServPro were fabulous. Professional, timely and incredibly helpful. Really hope not to need their services in the future, but in the event we do- they will be the first call! Thank you Megan, Lou, Bob and the rest of the dynamite employees!

Peter Babinski

i had a chemical spill in my vehicle which interacted with other solvents and created a chlorine gas. It was bleach tht initially spilled due to someones irressponsibility . Serv pro came right out and evaluated . The smell was burning my eyes tearing and causing reactions to a person like myself with autoimmune diseases. serv pro did a biohazard detailwhich is what was required.The leak seeped to the floor boards those were cleaned too. Very bad spill. I instantly felt better when they were complete and i returned into the car. I was so appreciative as i had appointments, work , etc. and no more symptoms. They were patient and answered all my questions. They specialize in all detailing which makes them stand above the rest. They are truly a life saver, truly. The chemical would not thave cleared without proper treatment . It just made me very sick.

Lee

Very professional and friendly staff! My husband, Fleet, and I were very happy with the results!

Sophie Leger

Erica and her team were awesome! It sucks to have them come mop up a mess but Erica and her team were amazing - pleasant, respectful, hardworking and very professional. I would highly recommend the Belchertown team!!

Kristie Nathanson

You don’t want to need them but, if you do, I can recommend Servpro. They responded to water damage promptly and effectively. Can’t say enough good things about Amber! We had an unfortunate packing mishap and they owned the mistake and corrected it. Professional and pleasant interactions with Kevin. I wouldn’t hesitate to work with them again (and hope I won’t ever need to!)

Julia McDougal Ronconi

About Us

Built Around Western Massachusetts Know-How

A good restoration company should know more than how to run equipment. It should understand the buildings, weather, and people it serves. SERVPRO has worked across Western Massachusetts for more than 23 years, helping homeowners, property managers, business owners, schools, and local organizations recover from water, fire, mold, storm, and cleaning challenges.

Experience With Real Local Roots

The team includes a strong mix of seasoned employees and newer technicians, with several longtime staff members bringing 10 to 20 years of experience. Many field technicians hold IICRC Water Restoration Technician certifications, and even the office team understands the water restoration process from formal training. That matters when you call with questions and need clear, practical answers.

SERVPRO also brings serious equipment capacity to local jobs, including air movers, dehumidifiers, pumps, heaters, generators, and specialty drying tools. From small basement water issues to large commercial losses, the team knows how to match the response to the property.

Part of the Northampton Community

Around Northampton, from Smith College to nearby Five College communities, SERVPRO values the people and places that make Hampshire County feel connected. The team supports local youth sports, the Jimmy Fund, Relay for Life, Alzheimer’s research, and regional business groups.

For restoration and cleaning help in Northampton, contact SERVPRO to learn how local experience can support your next step.

Kevin Fall
Kevin Fall
Owner of SERVPRO of Hampshire County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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