Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Monroe, Randolph & Washington Counties

Our Google Reviews
(618) 464-0300
4.7
(41 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Monroe, Randolph & Washington Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water
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Turn off the main water supply to prevent additional flow
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Shut down HVAC systems to stop contaminated air from circulating
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Evacuate people and pets from affected areas
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Call SERVPRO immediately for professional cleanup
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Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas
Bulls_Eye_ALT_2.svg
Call SERVPRO immediately for professional cleanup
Bulls_Eye_ALT_2.svg
Work with SERVPRO to contact your insurance company and document the damage
Bulls_Eye_ALT_2.svg
Avoid all contact with sewage-contaminated water
Bulls_Eye_ALT_2.svg
Turn off the main water supply to prevent additional flow
Bulls_Eye_ALT_2.svg
Shut down HVAC systems to stop contaminated air from circulating
Bulls_Eye_ALT_2.svg
Evacuate people and pets from affected areas

Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Very prompt and very thorough.

First Baptist Church - Waterloo
Waterloo

Thank you for being so fast!

Melanie
Waterloo

All I can say is wow. What an excellent experience during a stressful time. This is my first time having any kind of water in my basement and of course it happens during a bad rain storm. Within one hour SERVPRO was on site even though they were "flooded" with many other calls and began going to work. They were very empathetic and understanding. Very happy with the end result.

Shaun
Columbia

It makes us look good when you guys respond to our clients so quickly. It bodes well for the reputation of our office.

Paul - State Farm
Chester

The whole team did a great job! Thank you for your help.

Pam
SAINT LOUIS

THANK YOU AARON FOR YOUR OUTSTANDING SERVICE. MY SON ENCOURAGED ME TO CONTACT SERVPRO WHEN WE HAD A WATER ISSUE WHICH REQUIRED PROFESSIONAL ASSISTANCE. AARON EXPLAINED IN DETAIL WHAT HE WOULD DO TO RESTORE OUR HOME. HE WAS PROFESSIONAL AND VERY HELPFUL TO ENSURE THAT THE PROCESS WENT AS SMOOTH AS POSSIBLE. I HOPE WE NEVER HAVE AN ISSUE WITH WATER AGAIN, BUT IF WE DO I WOULD DEFINITELY CALL SERVPRO TO HANDLE THE JOB.

Randy
Red Bud

Aaron Drake helped me to resolve a water issue that I had at my house. If you are suffering from a water loss, call Aaron and his team, they are experienced, knowledgeable, and honest.

Ben
Fenton

We recently had water damage in our home. ServoPro was there within a couple hours that day and was incredibly thorough. We couldn't be more pleased with their services! Thank you!!!!!

Jen
Waterloo

Aaron and Tom did an outstanding job! Thank you very much!

Charles
Coulterville

Very prompt and very thorough.

First Baptist Church - Waterloo
Waterloo

Thank you for being so fast!

Melanie
Waterloo

All I can say is wow. What an excellent experience during a stressful time. This is my first time having any kind of water in my basement and of course it happens during a bad rain storm. Within one hour SERVPRO was on site even though they were "flooded" with many other calls and began going to work. They were very empathetic and understanding. Very happy with the end result.

Shaun
Columbia

It makes us look good when you guys respond to our clients so quickly. It bodes well for the reputation of our office.

Paul - State Farm
Chester

The whole team did a great job! Thank you for your help.

Pam
SAINT LOUIS

THANK YOU AARON FOR YOUR OUTSTANDING SERVICE. MY SON ENCOURAGED ME TO CONTACT SERVPRO WHEN WE HAD A WATER ISSUE WHICH REQUIRED PROFESSIONAL ASSISTANCE. AARON EXPLAINED IN DETAIL WHAT HE WOULD DO TO RESTORE OUR HOME. HE WAS PROFESSIONAL AND VERY HELPFUL TO ENSURE THAT THE PROCESS WENT AS SMOOTH AS POSSIBLE. I HOPE WE NEVER HAVE AN ISSUE WITH WATER AGAIN, BUT IF WE DO I WOULD DEFINITELY CALL SERVPRO TO HANDLE THE JOB.

Randy
Red Bud

Aaron Drake helped me to resolve a water issue that I had at my house. If you are suffering from a water loss, call Aaron and his team, they are experienced, knowledgeable, and honest.

Ben
Fenton

We recently had water damage in our home. ServoPro was there within a couple hours that day and was incredibly thorough. We couldn't be more pleased with their services! Thank you!!!!!

Jen
Waterloo

Aaron and Tom did an outstanding job! Thank you very much!

Charles
Coulterville

About Us

SERVPRO of Monroe, Randolph & Washington Counties – Trusted Water, Fire & Mold Restoration for Southern Illinois & the Greater STL Area

When disaster strikes your home or business in Southern Illinois, you need a restoration team you can trust. SERVPRO of Monroe, Randolph & Washington Counties provides 24/7 emergency response for water damage, fire damage, storm cleanup, mold remediation, and more — helping families and businesses recover quickly and professionally.

We proudly serve residential, commercial, and industrial clients in Columbia, Waterloo, Red Bud, Chester, Sparta, Nashville, Steeleville, Okawville, and surrounding areas of Monroe County, Randolph County, and Washington County, Illinois. Whether you’re dealing with a flooded basement, smoke-damaged office, or mold in your crawlspace, our IICRC-certified team has the tools, training, and compassion to help.

Our services include:

  • Water damage restoration & flood cleanup
  • Fire and smoke damage repair
  • Mold inspection, removal & remediation
  • Sewage & storm damage cleanup
  • Commercial restoration for offices, schools, and industrial spaces
  • Full-service insurance coordination and documentation

We’re part of the nationally trusted SERVPRO STL network, combining the strength of a national brand with the care of a local Illinois-based team. Every project is backed by industry-leading equipment, ongoing training, and a commitment to making damage “Like it never even happened.”

If you're searching for SERVPRO in Southern Illinois, water damage restoration near Columbia IL, or fire damage cleanup in the STL Metro East area, call SERVPRO of Monroe, Randolph & Washington Counties today. We’re available 24/7 — ready to respond when you need us most.

Kevin A. Thole, Matthew Hulsey
Kevin A. Thole, Matthew Hulsey
Owners of SERVPRO of Monroe, Randolph & Washington Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.