SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of East Honolulu

Our Google Reviews
(808) 395-9545
4.9
(66 reviews)

Service Areas

Honolulu, HI | Waikiki, HI

Why Choose SERVPRO for Biohazard Cleaning Services?

If you’re in need of biohazard, crime scene, trauma, or blood remediation and cleanup, trust the experienced professionals at SERVPRO.  

Our team of specialists understand the shock, safety concerns, and emotional toll of these events. That’s why we’re ready to act quickly, efficiently, and discreetly, so you can focus on your home or business.

Once any police or fire investigations are complete, our team will begin with a full safety and damage assessment before moving into cleanup and restoration.

We work compassionately and intently to ensure everyone living or working at the property can return to a clean, safe space as soon as possible. We will also work with your insurance provider to keep the claims process moving smoothly.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have A Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


1.svg

Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

2.svg

Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

3.svg

Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

4.svg

Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 for their service. I am very satisfied with the job that they did, they cleaned and dried everything affected by the storm in no time. I'm very happy with how fast they responded. It was a regular water damage, and at the time it felt like a very stressful time and SERVPRO of East Honolulu made it an easier time. They were really fast, the whole process went very smooth and extremely fast compared to other processes. Overall I'm super happy with the work, and it looks as good as new. I am glad I chose SERVPRO because of their efficiency. 

Anonymous
Honolulu

My favorite 3 Musketeers arrived earlier than 1 p.m. They are like my uncles and cousin because they treat you with politeness and care.
They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room, removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. Whoever does the hiring of personnel is excellent.

GailUrabe
Mililani

Today Mike, Rodolfo and Allen came to remove the laminate flooring in the kitchen and extension 
In the two hours, the flooring was removed, the refrigerator was taken to the curb and my sofa sleeper was hauled away.
Beyond meticulous, their professional know how  and methods is outstanding and fastidiously neat.  The removed flooring was bundled by height and taken/placed in their truck in an organized manner.
The areas were vacuumed  and sprayed.  Not a trace of rubble left anywhere. 
You know how thoughtful a company is?  When  the morning newspaper is  in the driveway and they hand it to you instead of leaving it there.

Gail U
Mililani

Tracy, Mike and Rudolfo came to remove items off the flooring, every single one was courteous, friendly and so professional.
25 boxes and tape were provided to help me.
They work solidly as a team to move heavy items. Their pride in their work and considerateness to the customer reassured me that our  items were in good hands.
I told them, you leave my house better than before you came.


Gail Urabe
Honolulu

A two man crew came over to access the water damage from our refrigerator. They came, moved the koa table out to check the damage on the carpet and upon leaving informed me that it was disinfected. For the kitchen they immediately noticed the damaged uneven laminate flooring.  Dylan and William were able to get the fridge out of the built in. They had a meter that measured wetness on the surface of the walls. William covered the built in cabinet with a material and the heat is supposed to dehumidify it. I asked hours? Dylan said days. Measurements were also taken of our extension area. Five stars for today's trouble call. They came early. Both men were friendly, courteous and did what they needed to do.

Gail U
Mililani

5 stars for 
Services:
 Water damage-related cleanup & repair, Painting, Flood restoration
Positive: Professionalism, Punctuality, Quality, Responsiveness

Rodney Oka
Honolulu

5 stars for professionalism, punctuality, quality, responsiveness, and value

Brenda Ching
Honolulu

Workers were very prompt and efficient. Actually, they were early and did a complete job in no time. They were personable and answered all our questions and concerns. 

Stanley Anbe
Aiea

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 in regards to my satisfaction. Every step of the way they were supportive, tentative, and accommodated to me. They were very professional the whole time, they came in a quickly took care of my situation. They did some repairs to my shop, and cleaned the flooring also moving my contents. After the repairs and cleaning the floors they moved my contents back. It was almost as if nothing ever happened. They completely exceed my expectations as to who I was dealing with. They are very professional and quick! Thank you SERVPRO!

Alexander G
Honolulu

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 for their service. I am very satisfied with the job that they did, they cleaned and dried everything affected by the storm in no time. I'm very happy with how fast they responded. It was a regular water damage, and at the time it felt like a very stressful time and SERVPRO of East Honolulu made it an easier time. They were really fast, the whole process went very smooth and extremely fast compared to other processes. Overall I'm super happy with the work, and it looks as good as new. I am glad I chose SERVPRO because of their efficiency. 

Anonymous
Honolulu

My favorite 3 Musketeers arrived earlier than 1 p.m. They are like my uncles and cousin because they treat you with politeness and care.
They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room, removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. Whoever does the hiring of personnel is excellent.

GailUrabe
Mililani

Today Mike, Rodolfo and Allen came to remove the laminate flooring in the kitchen and extension 
In the two hours, the flooring was removed, the refrigerator was taken to the curb and my sofa sleeper was hauled away.
Beyond meticulous, their professional know how  and methods is outstanding and fastidiously neat.  The removed flooring was bundled by height and taken/placed in their truck in an organized manner.
The areas were vacuumed  and sprayed.  Not a trace of rubble left anywhere. 
You know how thoughtful a company is?  When  the morning newspaper is  in the driveway and they hand it to you instead of leaving it there.

Gail U
Mililani

Tracy, Mike and Rudolfo came to remove items off the flooring, every single one was courteous, friendly and so professional.
25 boxes and tape were provided to help me.
They work solidly as a team to move heavy items. Their pride in their work and considerateness to the customer reassured me that our  items were in good hands.
I told them, you leave my house better than before you came.


Gail Urabe
Honolulu

A two man crew came over to access the water damage from our refrigerator. They came, moved the koa table out to check the damage on the carpet and upon leaving informed me that it was disinfected. For the kitchen they immediately noticed the damaged uneven laminate flooring.  Dylan and William were able to get the fridge out of the built in. They had a meter that measured wetness on the surface of the walls. William covered the built in cabinet with a material and the heat is supposed to dehumidify it. I asked hours? Dylan said days. Measurements were also taken of our extension area. Five stars for today's trouble call. They came early. Both men were friendly, courteous and did what they needed to do.

Gail U
Mililani

5 stars for 
Services:
 Water damage-related cleanup & repair, Painting, Flood restoration
Positive: Professionalism, Punctuality, Quality, Responsiveness

Rodney Oka
Honolulu

5 stars for professionalism, punctuality, quality, responsiveness, and value

Brenda Ching
Honolulu

Workers were very prompt and efficient. Actually, they were early and did a complete job in no time. They were personable and answered all our questions and concerns. 

Stanley Anbe
Aiea

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 in regards to my satisfaction. Every step of the way they were supportive, tentative, and accommodated to me. They were very professional the whole time, they came in a quickly took care of my situation. They did some repairs to my shop, and cleaned the flooring also moving my contents. After the repairs and cleaning the floors they moved my contents back. It was almost as if nothing ever happened. They completely exceed my expectations as to who I was dealing with. They are very professional and quick! Thank you SERVPRO!

Alexander G
Honolulu

About Us

Since the start of SERVPRO of East Honolulu, we have been here for our community, serving both families and business recover from fire, water, or storm damage. Our vast knowledge on what is effecting our community most on water, fire damage and cleaning services instills a culture of change. We are constantly evolving our technique, ensuring that our customers get the best and most efficient way possible to mitigate their problems.   

"Like it never even happened."

Our company: SERVPRO of East Honolulu is owned by Lorenzo Usam, with more than 20 years worth of managerial work. He quickly went from a crew member here, to a manager by completing a credited Manager's development program. His strive for excellent customer support, help created the fast, and efficient work culture we see today at SERVPRO of East Honolulu. As an individually owned franchise here in Oahu, we see emergencies big and small that need both our staff and equipment for a speedy recovery. Lorenzo has ensured that we are keeping to our schedules and properly equipped for any job he gives our technician teams. Lorenzo also has gained much insight on the running a business and mitigation/restorative measures with certifications from the IICRC: WRT, ASD, AMRT, FST, and CCT. Being present in the daily operations of SERVPRO of East Honolulu, Lorenzo has become an excellent "hands on owner" and is usually the first face you see after you call us.  

Not only are we equipped for your disaster's needs, our technicians are trained professionals with IICRC certifications and instilled in SERVPRO® work values. Here, we get the job done as soon as possible, as transparent as possible, for your convenience. Our technicians will know how and where you need our services and equipment. 



Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

  • American Express
  • Mastercard
  • Visa
  • Discover   



Certifications IICRC

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - Other Training
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician



Affiliations 

  • American Red Cross
  • Esporta Wash System
  • Institute of Inspection, Cleaning and Restoration (IICRC)

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Best Water Damage Restoration Services in East Honolulu!

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Lorenzo Usam Jr., Val B. Manuel
Lorenzo Usam Jr., Val B. Manuel
Owners of SERVPRO of East Honolulu

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.