Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
SERVPRO of East Honolulu
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of East Honolulu we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
Nothing but good things about these guys. Mike and his crew were professional and knowledgeable. They were in and out and you wouldn't be able to tell anything happened. The office people were efficient and got me scheduled quick.
My washing machine had a leak in the pipe. SERVPRO was able to see me on my schedule and got the job done quick. They made the process effortless.
As a distressed homeowner who had just surveyed the flood damage to our kitchen, living room carpet, downstairs study and storage room, I was relieved when I read SERVPRO East's motto: "Like it never even happened."
Soon after the emergency plumber shut off the water leaking from a hole in the dishwasher hose and left our house, SERVPRO East arrived on a late Friday afternoon. Within minutes, Lorenzo was riding a dehumidifier as though it were a bucking bronco as it sucked up buckets of water from the living room carpet. When finished, his crew moved in and strategically placed dryers the size of half-refrigerators that whirred away 24/7 for three days.
Water had soaked and caved in part of the ceiling and flowed through an overhead light fixture onto my husband's desk, leaving a puddle in the middle of it. Another humidifier and more dryers whirred away for even more days. Dylan also took a sample of the ceiling and had it tested. Asbestos. That required asbestos abatement. Dylan and his crew also jerked up the laminated wood flooring in the kitchen and had the vinyl covering underneath it tested. More asbestos. Lorenzo arranged for a special company to remove it all--a process that took six hours and banished me from the house so that I didn't breathe any deadly particles.
Before asbestos removal, however, Tracy and a team of super-active young women packed into 55 cartons books from my husband's bookcases; others soon arrived to move out all the furniture.
When finished, Lorenzo arranged contractors to install a new ceiling, paint it and the walls and lay new covering on the kitchen floor. Then Tracy and the same crews arrived to move furniture back in. When they departed, the place looked better than it did before the flood.
Our ice maker overflowed and flooded my kitchen. Since our house is single-wall construction, the water seeped into the master bedroom closet soaking the carpet in front of the closet. I contacted SERVPRO of East Honolulu to do the remediation... dry up my kitchen floors & bedroom carpet. Dylan & Willie showed up as scheduled. They surveyed the damaged areas taking the necessary pictures for an estimate for my insurance. They brought in an air mover for the bedroom & a huge dehumidifier for the kitchen. It took about 5 days for the kitchen floors & bedroom carpet to dry. Everyday Dylan & Willie came to check the wetness of the kitchen floors & bedroom carpet. They they were reliable, polite & respectful and I appreciated their neat work. We will definitely call on SERVPRO of East Honolulu if we ever need them again.
We can highly recommend SERVPRO East Honolulu with a 5 star rating! A 2- man team of Dylan and William came in to clean up our category 3 water damage in our bathroom. They were efficient and professional. We also called for a consultation and Lorenzo visited us. He was prompt and helpful. We feel very confident in using this company and highly recommend this company due to staff and professional experience. Very trustworthy professionals. Mahalo!
Positive: Professionalism
SERVPRO team came to my house packed up 2 bedrooms and living rooms they did a very professional job I had no stress or worries the team worked well together with the packing and moving. They moved my items offsite and returned it promptly. They made sure everything was put back the way it was. I am grateful for the goodwork They did!
Services: Flooring, Water damage-related cleanup & repairATTN: Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947
Subject: East Honolulu SERVPRO Services to our home and follow up days to help
Dear Lorenzo,
Thank you so very much for assisting us and being there to aid us in our home water leak dry out.
When I first called you - you guided me through the challenges.
Your entire Team was a great asset to our aid. Your office staff contacted me and followed through. Thank you to Stacy and Dylan for their expert input in drying out our home to include the plastic barriers needed to aid in the drying process.
I also appreciate your recommendation of the plumbers coming to address the water leak - it was a stressful time.
Thank you to your entire organization in coming to our aid. We are grateful
Rating = Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947
provided a 5-STAR / 10 of 10 TOP MOST RATING for services rendered.
We highly recommend SERVPRO East Honolulu for your water damage and restoration needs.
Thank you so very much - Yamamoto Ohana
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Lorenzo, Mike, Chad, and Hiapo were so helpful, efficient, and professional. Lorenzo went out of his way to meet the first time on a moment’s notice and sent his crew to help move a king size bed and heavy furniture. They even repaired a wheel that was loose on a dresser. Thank you, SERVPRO!
Service: Water damage-related cleanup & repairI wanted to let you know that the repairs to the bathroom have been completed by JR & his team. JR ensured that the work was done well & showed attention to details that took more time & effort. Additionally, they were courteous, punctual & worked conscientiously throughout the entire project.I am very pleased & satisfied with the repairs that have been done to the walls, bathroom vanity & flooring, and bedroom & living room floors. I couldn't be happier with the way this project has turned out.
Nothing but good things about these guys. Mike and his crew were professional and knowledgeable. They were in and out and you wouldn't be able to tell anything happened. The office people were efficient and got me scheduled quick.
My washing machine had a leak in the pipe. SERVPRO was able to see me on my schedule and got the job done quick. They made the process effortless.
As a distressed homeowner who had just surveyed the flood damage to our kitchen, living room carpet, downstairs study and storage room, I was relieved when I read SERVPRO East's motto: "Like it never even happened."
Soon after the emergency plumber shut off the water leaking from a hole in the dishwasher hose and left our house, SERVPRO East arrived on a late Friday afternoon. Within minutes, Lorenzo was riding a dehumidifier as though it were a bucking bronco as it sucked up buckets of water from the living room carpet. When finished, his crew moved in and strategically placed dryers the size of half-refrigerators that whirred away 24/7 for three days.
Water had soaked and caved in part of the ceiling and flowed through an overhead light fixture onto my husband's desk, leaving a puddle in the middle of it. Another humidifier and more dryers whirred away for even more days. Dylan also took a sample of the ceiling and had it tested. Asbestos. That required asbestos abatement. Dylan and his crew also jerked up the laminated wood flooring in the kitchen and had the vinyl covering underneath it tested. More asbestos. Lorenzo arranged for a special company to remove it all--a process that took six hours and banished me from the house so that I didn't breathe any deadly particles.
Before asbestos removal, however, Tracy and a team of super-active young women packed into 55 cartons books from my husband's bookcases; others soon arrived to move out all the furniture.
When finished, Lorenzo arranged contractors to install a new ceiling, paint it and the walls and lay new covering on the kitchen floor. Then Tracy and the same crews arrived to move furniture back in. When they departed, the place looked better than it did before the flood.
Our ice maker overflowed and flooded my kitchen. Since our house is single-wall construction, the water seeped into the master bedroom closet soaking the carpet in front of the closet. I contacted SERVPRO of East Honolulu to do the remediation... dry up my kitchen floors & bedroom carpet. Dylan & Willie showed up as scheduled. They surveyed the damaged areas taking the necessary pictures for an estimate for my insurance. They brought in an air mover for the bedroom & a huge dehumidifier for the kitchen. It took about 5 days for the kitchen floors & bedroom carpet to dry. Everyday Dylan & Willie came to check the wetness of the kitchen floors & bedroom carpet. They they were reliable, polite & respectful and I appreciated their neat work. We will definitely call on SERVPRO of East Honolulu if we ever need them again.
We can highly recommend SERVPRO East Honolulu with a 5 star rating! A 2- man team of Dylan and William came in to clean up our category 3 water damage in our bathroom. They were efficient and professional. We also called for a consultation and Lorenzo visited us. He was prompt and helpful. We feel very confident in using this company and highly recommend this company due to staff and professional experience. Very trustworthy professionals. Mahalo!
Positive: Professionalism
SERVPRO team came to my house packed up 2 bedrooms and living rooms they did a very professional job I had no stress or worries the team worked well together with the packing and moving. They moved my items offsite and returned it promptly. They made sure everything was put back the way it was. I am grateful for the goodwork They did!
Services: Flooring, Water damage-related cleanup & repairATTN: Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947
Subject: East Honolulu SERVPRO Services to our home and follow up days to help
Dear Lorenzo,
Thank you so very much for assisting us and being there to aid us in our home water leak dry out.
When I first called you - you guided me through the challenges.
Your entire Team was a great asset to our aid. Your office staff contacted me and followed through. Thank you to Stacy and Dylan for their expert input in drying out our home to include the plastic barriers needed to aid in the drying process.
I also appreciate your recommendation of the plumbers coming to address the water leak - it was a stressful time.
Thank you to your entire organization in coming to our aid. We are grateful
Rating = Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947
provided a 5-STAR / 10 of 10 TOP MOST RATING for services rendered.
We highly recommend SERVPRO East Honolulu for your water damage and restoration needs.
Thank you so very much - Yamamoto Ohana
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Lorenzo, Mike, Chad, and Hiapo were so helpful, efficient, and professional. Lorenzo went out of his way to meet the first time on a moment’s notice and sent his crew to help move a king size bed and heavy furniture. They even repaired a wheel that was loose on a dresser. Thank you, SERVPRO!
Service: Water damage-related cleanup & repairI wanted to let you know that the repairs to the bathroom have been completed by JR & his team. JR ensured that the work was done well & showed attention to details that took more time & effort. Additionally, they were courteous, punctual & worked conscientiously throughout the entire project.I am very pleased & satisfied with the repairs that have been done to the walls, bathroom vanity & flooring, and bedroom & living room floors. I couldn't be happier with the way this project has turned out.
About Us
Since the start of SERVPRO of East Honolulu, we have been here for our community, serving both families and business recover from fire, water, or storm damage. Our vast knowledge on what is effecting our community most on water, fire damage and cleaning services instills a culture of change. We are constantly evolving our technique, ensuring that our customers get the best and most efficient way possible to mitigate their problems.
"Like it never even happened."
Our company: SERVPRO of East Honolulu is owned by Lorenzo Usam, with more than 20 years worth of managerial work. He quickly went from a crew member here, to a manager by completing a credited Manager's development program. His strive for excellent customer support, help created the fast, and efficient work culture we see today at SERVPRO of East Honolulu. As an individually owned franchise here in Oahu, we see emergencies big and small that need both our staff and equipment for a speedy recovery. Lorenzo has ensured that we are keeping to our schedules and properly equipped for any job he gives our technician teams. Lorenzo also has gained much insight on the running a business and mitigation/restorative measures with certifications from the IICRC: WRT, ASD, AMRT, FST, and CCT. Being present in the daily operations of SERVPRO of East Honolulu, Lorenzo has become an excellent "hands on owner" and is usually the first face you see after you call us.
Not only are we equipped for your disaster's needs, our technicians are trained professionals with IICRC certifications and instilled in SERVPRO® work values. Here, we get the job done as soon as possible, as transparent as possible, for your convenience. Our technicians will know how and where you need our services and equipment.
Insurance and Payment Information
For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.
We also accept the following credit cards for your convenience:
- American Express
- Mastercard
- Visa
- Discover
Certifications IICRC
- AMRT - Applied Microbial Remediation Technician
- ASD - Applied Structural Drying Technician
- ECTP - Employee Certification Training Program
- FSRT - Fire & Smoke Damage Restoration Technician
- IICRC Certified Firm
- OCT - Odor Control Technician
- OSHA - Other Training
- RCT - Rug Cleaning Technician
- RRRP - Lead-Based Paint Activities and Renovation
- WRT - Water Damage Restoration Technician
Affiliations
- American Red Cross
- Esporta Wash System
- Institute of Inspection, Cleaning and Restoration (IICRC)
(808) 395-9545 CALL NOW
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Best Water Damage Restoration Services in East Honolulu!
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