Call: (808) 395-9545
Lorenzo Usam Jr., Val B. Manuel
Lorenzo Usam Jr., Val B. Manuel
Owners of SERVPRO of East Honolulu

Meet Our Team

All it takes is one call to SERVPRO of East Honolulu. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of East Honolulu
Our Google Reviews
(808) 395-9545
4.8
(69 reviews)
(808) 395-9545
Meet our Team. Here to Help 24/7
  • Lorenzo, team member at SERVPRO of East Honolulu

    Lorenzo

    Lorenzo Usam is the Owner of SERVPRO of East Honolulu. He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.

  • Restoring a house damage by fire, team member at SERVPRO of East Honolulu

    Restoring a house damage by fire

    Our technicians working hard to restore a house in Pearl City.

  • SERVPRO of East Honolulu, team member at SERVPRO of East Honolulu

    SERVPRO of East Honolulu

    This is a photo of SERVPRO of East Honolulu crew. Our crew is your crew!

    From Left to Right: Raul, Tracy, Merlinda, Chelsey, Bobby, Lorenzo, Dylan, Rodolfo, and Darryl.
    This team is qualified and ready to gain control of any emergency, just a phone call away.


    SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”




  • Tracy, team member at SERVPRO of East Honolulu

    Tracy

    Tracy, our Production Manager here at SERVPRO of EAST HONOLULU is always keeping our schedules organized and making sure that everything is done in a timely manner.

  • Bobby & Dylan, team member at SERVPRO of East Honolulu

    Bobby & Dylan

    Bobby & Dylan diligently cleaning and sanitizing material affected by fire and soot

  • Mike, team member at SERVPRO of East Honolulu

    Mike

    Our project manager, Mike, has the expertise to provide a deeper clean than your basic house cleaning service. Our residential cleaning services will ease the burden of the constant maintenance cleaning of your home, but will also create a safe, clean and comfortable living environment for you and your family.

  • SERVPRO of East Honolulu, team member at SERVPRO of East Honolulu

    SERVPRO of East Honolulu

    This is a photo of SERVPRO of East Honolulu crew 2019. Our crew is your crew!

    From Left to Right: Allen, Rodolfo, Joanna, Aixa, Lorenzo, Will, Merlinda, Rowell, Lyn, Dylan, Tracy, and Mike
    This team is qualified and ready to gain control of any emergency, just a phone call away.


    SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”

  • Allen, Roldolfo, & Mike, team member at SERVPRO of East Honolulu

    Allen, Roldolfo, & Mike

    Captured from one of our satisficed customers after completing renovations due to water damage from her kitchen

  • OUR crew is YOUR crew, team member at SERVPRO of East Honolulu

    OUR crew is YOUR crew

    This is a photo of SERVPRO of East Honolulu 2020 crew. Our crew is your crew!

    From left to Right: Mike, Lyn, Dylan, Joanna, Tracy, Meghan, Lorenzo, Rowell, CJ, Roldolfo, Aixa, Tuan, & Will.

    SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”

  • CJ & Tuan, team member at SERVPRO of East Honolulu

    CJ & Tuan

    CJ & Tuan are newest members of the SERVPRO family. They are dedicated to making "Like it never even happened."

    Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

    • IICRC Training
    • Employee Certification Training
    • Initial Franchise Training
    • e-Learnings
    • Continuing Education Classes

  • Rodolfo, team member at SERVPRO of East Honolulu

    Rodolfo

    Rodolfo, a Highly Trained Specialist at SERVPRO of East Honolulu; a professional that's trained and equipment to quickly restore your property to pre-damage condition.
    SERVPRO Franchise Professionals offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business.

  • Meghan, team member at SERVPRO of East Honolulu

    Meghan

    Meghan depicting SERVPRO’s vision statement, “to be the premier cleaning and restoration company in the world.”

  • SERVPRO of East Honolulu 2021 crew. Our crew is your crew!, team member at SERVPRO of East Honolulu

    SERVPRO of East Honolulu 2021 crew. Our crew is your crew!

    This is a photo of SERVPRO of East Honolulu 2021 crew. Our crew is your crew!

    From left to Right: Will, Roldolfo, Aiza, Lynith, CJ, Lorenzo, Meghan, Dylan, Tracy, Joanna, and Mike.

    SERVPRO of East Honolulu is here 24/7 365 days including Holidays and Hurricanes to take care of any kind of loss you may encounter. We are here to serve all of your Fire & Water Cleanup & Restoration needs. Our goal is to leave your home or business the same as it was prior to the loss, “Like it never even happened.”

  • Joanna, team member at SERVPRO of East Honolulu

    Joanna

    Joanna has been our Sales Marketing Representative since 2018. She handles our web pages including our corporate site, Facebook, Instagram, LinkedIn, Google, Yelp, and Twitter. Joanna also has organized many Continuing Education classes for property managers and insurance adjusters.

What our
customers are saying

I took a CE class recently at their Waipahu office. It was a very professional and delightful experience. We learned about mold and water damage, how the technicians are well trained, and how they can help in a crisis big and small. I appreciated thier insight and I will keep them in mind for my personal home future needs.

Paige Yamamoto

Great presentation with lots of actual experience. Awesome action photos! Lorenzo, Joanna and Warren are knowledgeable and friendly!!

Vanie kop

Read my review on yelp, sorry if I got the contractor name wrong. Regardless I’m still impressed with his work!!!!

denis kawano

Lorenzo was extremely helpful throughout a very stressful process (emergency water mitigation, repairs, navigating insurance). A pipe in our apartment bathroom burst when noone was home and caused flooding and damage throughout our unit. He had a crew out immediately to help with water mitigation and throughout the week to check on the unit and the progress. He was always responsive, professional, and most of all thoughtful and caring... the staff and crew are too. His help with repairs and navigating the insurance process was also helpful and much appreciated.

Dee Kay

Awesome great service! Easy to communicate and get things done.

Bob Morikuni

Good Morning Warren I hope that you had a Happy Easter. The pads were clean and yes they smelled the best they ever smelled since I began coaching here. Thank you so much for your service and support. Thank you Mark

Mark Kurisu

Super friendly staff with great commitment to do an excellent job and provide an outstanding product!

Reid Yoshikawa

Lorenzo was the best! I am so grateful for how he took care of us when we needed someone so badly to help us figure out what could be done. When my daughter called me and said that our Subaru interior was flooded from torrential rains, I was distraught. I Googled his business and he literally came in like an angel to help take the car, air it out in a secure building and get it cleaned up like nothing happened! Highly recommend Lorenzo and Servpro of East Honolulu👍🏽👍🏽

Kaui Kanakaole

Servpro did an excellent job cleaning our football shoulder pads. We are grateful for the service and support of our programs.

Laynie Sueyasu

About Us

Since the start of SERVPRO of East Honolulu, we have been here for our community, serving both families and business recover from fire, water, or storm damage. Our vast knowledge on what is effecting our community most on water, fire damage and cleaning services instills a culture of change. We are constantly evolving our technique, ensuring that our customers get the best and most efficient way possible to mitigate their problems.   

"Like it never even happened."

Our company: SERVPRO of East Honolulu is owned by Lorenzo Usam, with more than 20 years worth of managerial work. He quickly went from a crew member here, to a manager by completing a credited Manager's development program. His strive for excellent customer support, help created the fast, and efficient work culture we see today at SERVPRO of East Honolulu. As an individually owned franchise here in Oahu, we see emergencies big and small that need both our staff and equipment for a speedy recovery. Lorenzo has ensured that we are keeping to our schedules and properly equipped for any job he gives our technician teams. Lorenzo also has gained much insight on the running a business and mitigation/restorative measures with certifications from the IICRC: WRT, ASD, AMRT, FST, and CCT. Being present in the daily operations of SERVPRO of East Honolulu, Lorenzo has become an excellent "hands on owner" and is usually the first face you see after you call us.  

Not only are we equipped for your disaster's needs, our technicians are trained professionals with IICRC certifications and instilled in SERVPRO® work values. Here, we get the job done as soon as possible, as transparent as possible, for your convenience. Our technicians will know how and where you need our services and equipment. 



Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:

  • American Express
  • Mastercard
  • Visa
  • Discover   



Certifications IICRC

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - Other Training
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician



Affiliations 

  • American Red Cross
  • Esporta Wash System
  • Institute of Inspection, Cleaning and Restoration (IICRC)

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Best Water Damage Restoration Services in East Honolulu!

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Lorenzo Usam Jr., Val B. Manuel
Lorenzo Usam Jr., Val B. Manuel
Owners of SERVPRO of East Honolulu

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SERVPRO of East Honolulu
94-449 Koaki Street
Waipahu, HI 96797
Certificates

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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