Packout & Contents Restoration Services

ATTN: Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947

Subject: East Honolulu SERVPRO Services to our home and follow up days to help

Dear Lorenzo,

Thank you so very much for assisting us and being there to aid us in our home water leak dry out.

When I first called you - you guided me through the challenges.

Your entire Team was a great asset to our aid. Your office staff contacted me and followed through. Thank you to Stacy and Dylan for their expert input in drying out our home to include the plastic barriers needed to aid in the drying process.

I also appreciate your recommendation of the plumbers coming to address the water leak - it was a stressful time.

Thank you to your entire organization in coming to our aid. We are grateful

Rating = Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947

provided a 5-STAR / 10 of 10 TOP MOST RATING for services rendered.

We highly recommend SERVPRO East Honolulu for your water damage and restoration needs.

Thank you so very much - Yamamoto Ohana  

 

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Lorenzo, Mike, Chad, and Hiapo were so helpful, efficient, and professional. Lorenzo went out of his way to meet the first time on a moment’s notice and sent his crew to help move a king size bed and heavy furniture. They even repaired a wheel that was loose on a dresser. Thank you, SERVPRO!

I wanted to let you know that the repairs to the bathroom have been completed by JR & his team. JR ensured that the work was done well & showed attention to details that took more time & effort. Additionally, they were courteous, punctual & worked conscientiously throughout the entire project.I am very pleased & satisfied with the repairs that have been done to the walls, bathroom vanity & flooring, and bedroom & living room floors. I couldn't be happier with the way this project has turned out.

Nothing but good things about these guys. Mike and his crew were professional and knowledgeable.  They were in and out and you wouldn't be able to tell anything happened. The office people were efficient and got me scheduled quick.

My washing machine had a leak in the pipe. SERVPRO was able to see me on my schedule and got the job done quick. They made the process effortless. 

As a distressed homeowner who had just surveyed the flood damage to our kitchen, living room carpet, downstairs study and storage room, I was relieved when I read SERVPRO East's motto: "Like it never even happened."

Soon after the emergency plumber shut off the water leaking from a hole in the dishwasher hose and left our house, SERVPRO East arrived on a late Friday afternoon. Within minutes, Lorenzo was riding a dehumidifier as though it were a bucking bronco as it sucked up buckets of water from the living room carpet. When finished, his crew moved in and strategically placed dryers the size of half-refrigerators that whirred away 24/7 for three days.

Water had soaked and caved in part of the ceiling and flowed through an overhead light fixture onto my husband's desk, leaving a puddle in the middle of it. Another humidifier and more dryers whirred away for even more days. Dylan also took a sample of the ceiling and had it tested. Asbestos. That required asbestos abatement. Dylan and his crew also jerked up the laminated wood flooring in the kitchen and had the vinyl covering underneath it tested. More asbestos. Lorenzo arranged for a special company to remove it all--a process that took six hours and banished me from the house so that I didn't breathe any deadly particles.

Before asbestos removal, however, Tracy and a team of super-active young women packed into 55 cartons books from my husband's bookcases; others soon arrived to move out all the furniture.

When finished, Lorenzo arranged contractors to install a new ceiling, paint it and the walls and lay new covering on the kitchen floor. Then Tracy and the same crews arrived to move furniture back in. When they departed, the place looked better than it did before the flood.

Our ice maker overflowed and flooded my kitchen. Since our house is single-wall construction, the water seeped into the master bedroom closet soaking the carpet in front of the closet. I contacted SERVPRO of East Honolulu to do the remediation... dry up my kitchen floors & bedroom carpet. Dylan & Willie showed up as scheduled. They surveyed the damaged areas taking the necessary pictures for an estimate for my insurance. They brought in an air mover for the bedroom & a huge dehumidifier for the kitchen. It took about 5 days for the kitchen floors & bedroom carpet to dry. Everyday Dylan & Willie came to check the wetness of the kitchen floors & bedroom carpet. They  they were reliable, polite & respectful and I appreciated their neat work. We will definitely call on SERVPRO of East Honolulu if we ever need them again.

We can highly recommend SERVPRO East Honolulu with a 5 star rating!  A 2- man team of Dylan and William came in to clean up our category 3 water damage in our bathroom.  They were efficient and professional.  We also called for a consultation and Lorenzo visited us.  He was prompt and helpful.  We feel very confident in using this company and highly recommend this company due to staff and professional experience. Very trustworthy professionals. Mahalo!