About Us
SERVPRO of The Mountains is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
Don & Terri Collins have owned & operated SERVPRO of the Mountains since 1995.
Don is a graduate of Emmanuel College in Franklin Springs. His time spent in Franklin county gave him a love for beautiful Northeast Georgia and its people. After finishing his degree at the University of Georgia, Don went to work for SERVPRO of Athens. When in 1988, an opportunity came to purchase the SERVPRO office that served Stephens, Hart, Franklin and Elbert counties, Don jumped at the chance to return to the area. The first “office” was in fact a desk located on the back porch of a friend’s home. Our rural nature, large territory and smaller populations present challenges to any stand alone service franchise. But our incredible neighbors and local businesses have supported their hometown SERVPRO and we have flourished here.
In 1995, the existing SERVPRO franchise was purchased including the counties of Habersham, Rabun, White, and Banks. The Collins family had successfully served the Toccoa to Elberton areas for 7 years and felt that the time was right for expansion. In those early years, Terri worked another job to keep steady cash coming in to support the family. Eventually, she was able to join the company full time and took over managing the office and administrative functions. Family business makes its demands on all members including son Justin who labored as a teen and college student doing at one time or another every type of field job. In 2009, he returned to the business and developed our marketing department. Justin then worked his way thru the office and administrative teams growing and improving those departments as well. Currently, he serves as our General Manager.
Over the past 3 decades, SERVPRO has been blessed with several hundred amazing employees. A service business succeeds only on the caliber of its people and we have always been given the best. So many of our staff have also matured into managers, leaders and even business owners. Not only are our staff trained and certified to industry standards, they are chosen for their character and compassion as well. Our people are caring and professional at times when our customers are at their most stressed dealing with unexpected fire or water damage.
In October 1995, our first mountains location was opened in Mt Airy, Ga. The company had expanded into fire and water cleanup by that time and 24-hour service had become a necessity. Many a late night was spent extracting and drying many local homes, churches, schools and businesses. In the subsequent years this office out grew its space and relocated to several different locations. Today, our permanent home is in Clarkesville on the Hollywood Highway. This gives us a great central location to quickly reach our customers in all parts of our service area. The company continues to grow in size and its technical acumen to meet the ever-changing needs of the restoration industry. Due to many customer requests, today we also provide full reconstruction services as well.
The joys of living and working here are many. Certainly, no one has a more stunning commute to work each day. We are indeed privileged to serve the wonderful people of the mountains community.
We thank God for the blessings of our exceptional staff, loyal customers and the local business community that has enabled our success these many years. Don & Terri, their children and grandchildren all continue to make their homes here in beautiful Northeast Georgia.
Service Area
Certifications
- ASD - Applied Structural Drying Technician
- IICRC Certified Firm
- WRT - Water Damage Restoration Technician
- ECTP - Employee Certification Training Program
Payment Info
The following cards are accepted:Awards
- Certificate of Appreciation
Affiliations
- Habersham County Chamber of Commerce
- White County Chamber of Commerce
- White County Business Connection
- Rabun County Chamber of Commerce
What our
customers are saying
Very quick response, great communication throughout the process. Highly recommend for your water damage mitigation work! This work was done in an operating commercial business.
I just want to give a shout out to Caleb, Brandon and Mark. Our local business had some water damage today from the storm and they were quick to come out and super efficient! Communication was good and they got us all cleaned up. Without them, we wouldn’t be able to open tomorrow so thank you for all you did today for us!
SERVPRO was very quick and responsive, and the technician did a fantastic job in getting the water up from the roof leak we had!!! Thanks for your service!!! Ken Payne
I have loved my experience with SERVEPRO! A great team of people they have!!
The quality of service we have received from ServPro has been fabulous. They not only clean our carpets every year, but when an emergency arises, they are there without hesitation. Would highly recommend their services!
Aaron and his team did a great job cleaning up after a pipe burst and was very helpful through the whole process.
From our estimator Daniel to Charles and his crew, Servpro was courteous and professional! They did a great job removing mold in the crawl space and getting it back to a healthy environment. I would highly recommend Servpro of the Mountains for your mold remediation needs!
Everyone was very respectful, not just respectful but nice too. Handled anything that had to be moved around for cleanup carefully. Let me know and showed me all the work that needed to be done and was completed. Confirmed with me afterwards when they were finished. The crew was excellent. Glad to have chosen them.
During the ice storm in February 2026 the water pipes broke and caused the flooring in my office to be completely destroyed. I called SERVPRO to bring in their teams to extract the water. They came here immediately and did a wonderful job of removing the contents of the office, then pulling up the carpets. Their machines were set up and stayed here 4 days to dry everything out. Kelly was the gal who coordinated all that without her help and advise I don't know what I would have done. After it was dried out, I was delighted to find out that SERVPRO has a re-construction division so, of course, I asked them to come in and rebuild the office. Justin was the coordinator for that and he was so helpful. Sometimes in large companies, when you call them, you don't hear back for days. Well, Justin answered all of my phone calls immediately and helped me understand every step of the work they would be doing. He told me a man named, Scotty, would be doing the work. He did and went over and above helping to make sure the whole office was remodeled in A++ condition. I guess you could say that I highly recommend SERVPRO of the Mountains. I wish I could remember the names of all the technicians at SERVPRO who helped, as they made this stressful situation one that was done with high professional standards and I'd like to recommend them all for the work they did.