SERVPRO of Winter Park Commercial Services

I was very impressed with the service I received. They were they quick and kept our office from being seriously damaged. Everyone from the copy made us all feel like they cared about us and our problem.

I called you from my brand new hotel at 430 am with a water removal job. The owner actually answered the phone and sound like she had been up prior to my call. She wasn't but answered in a way that made me feel she was awake and alert. My information was taken and she said the crew was being dispatched as we spoke and they would arrive on scene within the hour. The crew arrived as she stated and to work they went. Five days later the job was totally finished with all machines picked up and no residual water left behind. Each day a small crew came in to evaluate the need to add or remove dryers and fans. Very professional and knowledgeable. A follow up from the sales dept. was very helpful as well. I will definitely use Winter Park SERVPRO again. Thank you, team, for a job well done.

Our office flooded when a pipe burst behind the wall. When we called they asked several questions in order to ensure they were bringing the right amount of equipment. They arrived quickly and immediately got to work removing water and saving our carpet. They remained very up-front about costs of each service before they did anything. They always kept us informed as to what they were doing and why. They did what was needed to avoid mold formation and odor as well as make sure the carpet was totally dry before they were finished. Awesome service all!

Thank you for a job well done. Every technician I encountered during the water damage repair process was courteous, prompt, and professional. I am so glad that I hired you guys.

It was so nice to find a company that will keep its promises and get the work done right the first time without hidden costs or mistakes that cost the customer. Thanks for doing such great job on cleaning up my water damage.

My car windows were left open and rain got into my interior. A few weeks later I had mold. Dee worked with my insurance and explained to me that I needed to have the affected interior completely removed and treated to stop the mold from coming back. She also let me know that I would have to get new interior parts put in at a shop. Insurance footed the bill but I am extremely grateful that I was aware of everything that was happening beforehand. It really made everything go a lot smoother.

Amazingly friendly people, knowledgeable, and they were happy to be there for me for whatever I needed.

My family's home was showing signs of water damage in the ceiling and the walls. We weren't sure what to do so we called SERVPRO. Their office manager, Dee, answered the phone and explained the whole process of what we could expect. They sent Donny over to assess the damage and he gave us references for several mold assessors (something we learned from this experience is that in FL, legally the mold assessor cannot be the mold remediator). We worked with the mold assessor to determine if there was a problem and then when we got the lab results back, we had SERVPRO come out and remove the mold in the affected bedrooms. This whole process was expensive and it did take several weeks. But SERVPRO worked with our insurance through everything, which was a huge relief to us and they coordinated building all the rooms back. We appreciated that they were upfront with us about how long, expensive, and arduous the process would be. We felt like they had our best interest at heart, and they spent a significant amount of time answering our questions and educating us on mold.