SERVPRO of University, SE Orlando Commercial Services

Our maintenance worker discovered an extensive water and mold issue in one of our vacant condo units caused by a slab leak. Our property manager got a quote from SERVPRO and our board unanimously chose to move forward with them. Our new board President and Vice President sat down with them and reviewed the assessment and estimate. They made us feel comfortable and patiently educated us on the process.

Dee was our point person and we communicated with her frequently, as she kept us informed daily on what to expect. She provided us with documents, testing, and immediate resources that helped us resolve every obstacle we faced.

They were great! The team was here at the office within an hour. They set everything and explained it all. They made a bad situation a pleasant experience. He was very knowledgeable and gave us great advice. Very professional and easy to work with. I would recommend them to anyone.

This isn’t the first time I’ve had to use SERVPRO for an issue with one of my Orlando rentals. The first time was a busted pipe in my College Park home (what a mess, I must have received videos of hundred of gallons of water!). And the most recent one was at my home in the UCF area where we had another pipe burst. What I appreciate about SERVPRO is the customer service from Dee in the office to Darian who went on-site. They took care of everything for me. I live in San Francisco and they directly dealt with my insurance and even replaced flooring and drywall that had to be removed. I appreciate all their hard work, especially at a time like this when getting to Orlando isn’t an option for me. They are always very professional and easy to deal with.

I have worked on several jobs with SERVPRO of University, SE Orlando, and have found them to be true professionals. Vern and Susan, the owners, take great care of their employees and customers, making sure every detail is handled. It is a pleasure to work with another business that shares our commitment to customer service!

My house was flooded due to a broken pipe. I called SERVPRO to deal with it. The SERVPRO crew was very fast and professional. They managed the situation very well. I was very happy with their service. Your technician was outstanding. He was helpful, kept me informed, and explained everything. He is an asset to your company. Thanks SERVPRO!

We had a water damage emergency at our office which affected several floors and SERVPRO arrived quickly and got straight to work removing water and setting up driers. They were all very efficient throughout the three days of service. I highly recommend them.

Very impressed with how fast they made it to our office and got everything in place. The gentlemen were very professional and explained everything to a "t" of what they would be doing and what to expect. Great group of people from the first call to clean up.

We unexpectedly found old water damage inside a wall while doing a renovation to our office. SERVPRO of University promptly came out, sealed off the room, and started an air cleaner. The manager explained the whole process. His team was very professional- they had the old drywall removed and new drywall installed in a very short time frame. Thank you SERVPRO!

You helped keep us in business after a water leak. We really appreciate that your restoration crew was able to be here within the hour! Their fast action kept us from losing displays and other furniture that would have impacted our business for a month or more. The drying equipment was checked on daily and the guys put together all the insurance info. Of course "we know someone in the floor business" so the replacements are already done!

Our maintenance worker discovered an extensive water and mold issue in one of our vacant condo units caused by a slab leak. Our property manager got a quote from SERVPRO and our board unanimously chose to move forward with them. Our new board President and Vice President sat down with them and reviewed the assessment and estimate. They made us feel comfortable and patiently educated us on the process.

Dee was our point person and we communicated with her frequently, as she kept us informed daily on what to expect. She provided us with documents, testing, and immediate resources that helped us resolve every obstacle we faced.

They were great! The team was here at the office within an hour. They set everything and explained it all. They made a bad situation a pleasant experience. He was very knowledgeable and gave us great advice. Very professional and easy to work with. I would recommend them to anyone.