Meet Our Team
All it takes is one call to SERVPRO of University, SE Orlando and our service technicians will be onsite within one hour to help you when you need it. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays
Here to Help® 24/7
SERVPRO of University, SE Orlando
![Mark Soule, team member at SERVPRO of University, SE Orlando]()
Mark Soule
Mark is the Operations Manager here at SERVPRO of University, SE Orlando. Mark has worked in the SERVPRO family for 18+ years and has obtained many IICRC certifications. He is exceptionally knowledgeable when it comes to any restoration project. Mark plays a big role in managing the franchise’s day-to-day operations and takes on his role with much pride. In his free time, Mark enjoys golfing, rooting on the Dallas Cowboys, and spending time with his kids.
![Daliann "Dee" Lopez, team member at SERVPRO of University, SE Orlando]()
Daliann "Dee" Lopez
Dee Lopez has been with SERVPRO of University, SE Orlando since 2015. Dee is IICRC WRT and AMRT certified. She started as a receptionist and was promoted to Office Manager within a year. Dee is the first line of communication with our customers and the last person they hear from in regards to billing. She's responsible for scheduling and accounts receivable.
![Reinaldo Gil, team member at SERVPRO of University, SE Orlando]()
Reinaldo Gil
Reinaldo, (or better known as “Rei”) is a crew chief here at SERVPRO of University, SE Orlando. Rei is originally from Iron Bridge (Puente Hierro), Venezuela, and takes great pride in his work. He is highly skilled and always maintains a positive outlook. In his free time, Rei enjoys playing baseball and spending time with his family.
![Mariana Machado, team member at SERVPRO of University, SE Orlando]()
Mariana Machado
Mariana is a crew chief at SERVPRO of University, SE Orlando. She has been working in the restoration industry for around 4 years now. Mariana is very detailed in her work and she always makes sure the job gets done right. She always spends extra time making sure our customers are fully satisfied with the work we perform.
![Sthefania Mezzalira, team member at SERVPRO of University, SE Orlando]()
Sthefania Mezzalira
Sthefania is an Admin Assistant at SERVPRO of University, SE Orlando. She also takes on the role of being the job file coordinator. She keeps our clients informed throughout the job process as well as being the receiver for any new calls. In her free time, she enjoys reading books and studying psychology. Sthefania was recently accepted into Valencia college and is studying to become a psychologist in the future.
![Ryan Richardson, team member at SERVPRO of University, SE Orlando]()
Ryan Richardson
Ryan is a production technician at SERVPRO of University, SE Orlando. He loves to help people and keeps customers informed throughout the job process. In the future, he plans on learning and growing within the restoration industry. Ryan spends his free time working on photography and videography.
![Wyatt Boatman, team member at SERVPRO of University, SE Orlando]()
Wyatt Boatman
Wyatt is a construction assistant at SERVPRO of University, SE Orlando. He enjoys helping people get things back together and finalizing the restoration process. In his free time, he likes to play basketball and is very skilled in it. In the future, Wyatt looks forward to growing with the restoration industry.
What our
customers are saying
I have worked on several jobs with SERVPRO of University, SE Orlando, and have found them to be true professionals. Vern and Susan, the owners, take great care of their employees and customers, making sure every detail is handled. It is a pleasure to work with another business that shares our commitment to customer service!
My house was flooded due to a broken pipe. I called SERVPRO to deal with it. The SERVPRO crew was very fast and professional. They managed the situation very well. I was very happy with their service. Your technician was outstanding. He was helpful, kept me informed, and explained everything. He is an asset to your company. Thanks SERVPRO!
From top to bottom these men and women are professional, detail-oriented, and easy to deal with. Ver, Susan, Victoria, and Dee have all been outstanding managers we have dealt with directly and it has been nothing but a pleasure. They PROUDLY support veteran-owned small businesses and charities.
We are currently having SERVPRO help us with a flood in our home. The team has done a fantastic job! They have been very professional in keeping us informed on why and what they are doing. They put up a plastic barrier to keep contamination from spreading through the rest of our home, and it has really made it so much less stressful for me. The rest of the house looks normal, and it makes it much easier to get through the repair time. They packed up every single thing that needed moving out and removed it. It has made this whole experience so much less traumatic for all of us! Thank you, SERVPRO! 5 stars!!
SERVPRO was amazing! They came and did a free moisture check to make sure we didn't have black mold in our walls. They are a great company that is experienced, professional, and delivers prompt service. Thanks to your entire team for providing me and my family peace of mind!
SERVPRO was able to respond immediately to a sewage backup flood at our house, to mitigate any further damage, and get it cleaned up quickly and professionally. The crew of workers in our home were very hardworking and respectful of our needs and made sure to seal off the affected portion of our home so we could still use the rest of it without getting sick or dealing with any of the awful smells. The crew leader was very diligent in keeping me updated, and finding out our preferences when specific decisions needed to be made. The work performed was completely within the scope of what our insurance company was willing to pay for, and we came out of pocket nothing except our deductible for the clean-up work.
So helpful to our community after two hurricanes. Their work was good and speedy. Would definitely recommend!
I highly recommend Ryan Richardson with SERVPRO of University, SE Orlando. Not only was he knowledgeable and clear with his answers, he was honest and reassuring. I had consulted two other remediation companies, and I found either credible. Ryan could have sold me something, but he was more interested in the truth and my peace of mind.
We had a pipe burst at the office. The team was very responsive and communicated through out the entire process. They worked with our property manager and insurance company to get us back in our office in just a few days. There staff was very knowledgeable and kept us updated daily.
About Us
For more than 15 years, SERVPRO of University/SE Orlando has been the restoration and cleaning team that the UCF corridor, Southeast Orlando, Azalea Park, and the Colonial Drive and Curry Ford Road communities call when things go wrong. Owned and operated by Susan and Vern Boatman, this is a locally rooted business built on genuine relationships, community pride, and a deep commitment to the people and places that make this part of Orlando special. Susan and Vern aren't just business owners, they're part of this community, and that personal investment shows up in every job their team takes on.
The University/SE Orlando territory is one of the most diverse and dynamic parts of Central Florida. From the energy of the UCF campus and the surrounding student housing communities to the established residential neighborhoods of Azalea Park, the busy commercial corridors along Colonial Drive, and the working families of the Curry Ford Road area, this is a community with a lot of moving parts and a lot of people who deserve a restoration company they can actually trust. Over 15 years, SERVPRO of University/SE Orlando has earned that trust one job at a time.
Some jobs are routine. Others stay with you. One of the most memorable for the SERVPRO of University/SE Orlando team was a large-scale water loss at the University of Central Florida where flooding cascaded through four floors of a campus building, requiring rapid mobilization, extensive water extraction, and a coordinated drying effort to protect the structure and get the space back in operation as quickly as possible. It's exactly the kind of high-stakes, large loss situation that separates a prepared and experienced team from everyone else and it's the kind of job that SERVPRO of University/SE Orlando was built for.
Our services cover water and flood damage, fire and smoke damage, mold remediation, emergency board-up and tarping, and commercial large loss events. We offer 24/7 emergency response because emergencies don't wait and neither do we. Our technicians are IICRC-certified and backed by the full resources of the SERVPRO national brand, combined with the personal attention that only a locally owned franchise can deliver. Whether we're helping a family in Azalea Park through a stressful pipe burst or managing a multi-floor commercial loss at a major Orlando institution, every job gets the same level of care and professionalism.
Susan and Vern have spent 15 years building something real in this community. For them and their team, making it "Like it never even happened" isn't just a tagline it's a promise they take seriously every single day.