Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Bear / New Castle

Our Google Reviews
(302) 392-6000
4.7
(98 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Damage from a sewage back up requires prompt attention because sewage is highly unsanitary and contains bacteria, parasites, and mold which can put your health and home or commercial property at risk. The highly trained professionals at SERVPRO of Bear / New Castle understand that when a sewage emergency happens, every minute counts. That’s why we are available 24 hours a day, 7 days a week, even on holidays. Proper cleanup and sterilization is necessary in an event like this, and can only be found with certified professionals like those at SERVPRO of Bear / New Castle. To minimize damage, call us immediately, and learn more about sewage by reading below.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

“When our sump pump failed during heavy rain, SERVPRO of Bear/New Castle responded immediately. Their crew removed the water quickly and walked us through the entire drying process.”

Steven M.
Newark

“A burst pipe flooded part of our basement overnight. The SERVPRO team arrived fast, set up drying equipment, and checked everything carefully over the next several days.”

Lisa R.
New Castle

“We were impressed by how quickly SERVPRO responded after our basement flooding. Their technicians were professional, knowledgeable, and easy to work with.”

Mark T.
New Castle

“The crew arrived within hours after water damage affected our finished basement. They worked efficiently and helped prevent additional damage to our home.”

Jennifer K.
Newark

“From the first phone call to the final walkthrough, the SERVPRO team made a stressful water damage situation much easier to manage.”

Brian C.
Elkton

“We had significant water damage after a leaking appliance flooded our kitchen and lower level. SERVPRO handled everything quickly and professionally.”

Angela D.
Wilmington

“Their emergency response was outstanding. They removed standing water quickly and explained every step of the restoration process.”

Michael P.
Bear

“After discovering water damage behind a wall, SERVPRO helped us dry the area thoroughly and prevent future mold concerns.”

Karen W.
New Castle

“After a major storm damaged part of our roof, SERVPRO secured the property quickly and helped us through the cleanup and restoration process.”

Chad D.
Newark

About Us

Property damage rarely happens at a convenient time. A pipe burst overnight, a kitchen fire, storm flooding, or unexpected mold growth can quickly disrupt your home, business, routine, and peace of mind.

When that happens, you need more than a cleanup crew. You need an experienced team that responds quickly, communicates clearly, and knows how to guide the recovery process from the very beginning.

SERVPRO of Bear / New Castle is a locally owned and operated restoration and reconstruction company proudly serving homeowners, businesses, property managers, and commercial facilities throughout Bear, Newark, New Castle, Wilmington, Middletown, Glasgow, and surrounding Delaware communities.

Our team provides 24/7 emergency services for water damage restoration, fire and smoke cleanup, mold remediation, storm damage repair, biohazard cleanup, large loss recovery, and full-service reconstruction for both residential and commercial properties.

We understand that situations like this affect far more than just the structure itself. Water damage, fires, sewage backups, and storm losses create stress, uncertainty, scheduling challenges, financial pressure, and major disruption for families and businesses alike. Our goal is to help simplify that process by bringing urgency, professionalism, communication, and experienced project coordination to every project we handle.

What separates SERVPRO of Bear / New Castle from many restoration companies is our ability to manage both the immediate emergency response and the complete recovery process from start to finish. Many companies only handle mitigation and cleanup. Our team is equipped to assist with emergency services, structural drying, demolition, documentation, insurance coordination, repairs, reconstruction, and ongoing project management throughout the entire restoration process.

Whether it’s a flooded basement in Newark, smoke damage after a fire in Wilmington, mold concerns in Bear, or a large commercial loss requiring extensive reconstruction, our goal remains the same: respond quickly, minimize disruption, and restore the property properly the first time.

Our restoration professionals utilize commercial drying equipment, moisture detection tools, air filtration systems, documentation technology, and reconstruction coordination processes to help ensure projects are handled efficiently and thoroughly. Team members receive ongoing SERVPRO training and maintain industry certifications through the IICRC in water damage restoration, structural drying, fire and smoke restoration, and mold remediation.

SERVPRO of Bear / New Castle proudly works with:

  • Residential homeowners
  • Commercial properties
  • Property managers
  • Apartment communities
  • Healthcare facilities
  • Retail centers
  • Office buildings
  • Schools and municipal facilities
  • Insurance carriers and national programs

We know that responsiveness and communication matter just as much as the physical restoration work itself. Our team works hard to keep customers informed throughout every stage of the project while maintaining detailed documentation, scheduling coordination, and professional service standards from beginning to end.

As members of the local Delaware community, we take pride in serving the same neighborhoods where we live and work every day. From emergency water cleanup and fire restoration to complete reconstruction services, our team is available 24 hours a day, 7 days a week, to help residential and commercial customers recover quickly and confidently.

When disaster strikes, SERVPRO of Bear / New Castle is ready to respond with the experience, equipment, and commitment needed to help restore both your property and your peace of mind — and help make it “Like it never even happened.”



MAILING ADDRESS: 301 Carson Drive Bear, DE 19701

Richard Massey
Richard Massey
Owner of SERVPRO of Bear / New Castle

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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