SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Bear / New Castle

Our Google Reviews
(302) 392-6000
4.7
(98 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

If you’re in need of biohazard, crime scene, trauma, or blood remediation and cleanup, trust the experienced professionals at SERVPRO.  

Our team of specialists understand the shock, safety concerns, and emotional toll of these events. That’s why we’re ready to act quickly, efficiently, and discreetly, so you can focus on your home or business.

Once any police or fire investigations are complete, our team will begin with a full safety and damage assessment before moving into cleanup and restoration.

We work compassionately and intently to ensure everyone living or working at the property can return to a clean, safe space as soon as possible. We will also work with your insurance provider to keep the claims process moving smoothly.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


1.svg

Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

3.svg

Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

Very pleased with the knowledgeable and honest information given by John P. He arrived on time and was very helpful in solving our issues. Thank you SERVPRO !!!

Mr. Walls
New Castle

Great Service

Thanks for sending a crew on a holiday weekend.

Mike M.
Townsend

They are professionals and are very efficient!

Frank D.
Bear

Great job guys!!!!

I really can’t believe my place was restored back to original. Thanks again

Mark S.
Bear

Fair Priced Company

"Awesome experience!!! Very professional and fair priced company with a super friendly staff!!!"

D. Hartnett
New Castle

John was great about providing information and communicating the job status.

Tricia
Bear

My landlord gave me your number. He said he has you guys on speed dial for emergencies. Thanks for the quality, prompt, professional service.

Danielle
Drexel Hill

Like it never even happened. That says it all. Thanks and Kudos' to friendly, excellent service.

Victor
Upper Darby

When everyone else said NO to a nasty job. Your team said yes. Thanks for all the help in dealing with a less than ideal situation.

Ralph
Elkton

About Us

Property damage rarely happens at a convenient time. A pipe burst overnight, a kitchen fire, storm flooding, or unexpected mold growth can quickly disrupt your home, business, routine, and peace of mind.

When that happens, you need more than a cleanup crew. You need an experienced team that responds quickly, communicates clearly, and knows how to guide the recovery process from the very beginning.

SERVPRO of Bear / New Castle is a locally owned and operated restoration and reconstruction company proudly serving homeowners, businesses, property managers, and commercial facilities throughout Bear, Newark, New Castle, Wilmington, Middletown, Glasgow, and surrounding Delaware communities.

Our team provides 24/7 emergency services for water damage restoration, fire and smoke cleanup, mold remediation, storm damage repair, biohazard cleanup, large loss recovery, and full-service reconstruction for both residential and commercial properties.

We understand that situations like this affect far more than just the structure itself. Water damage, fires, sewage backups, and storm losses create stress, uncertainty, scheduling challenges, financial pressure, and major disruption for families and businesses alike. Our goal is to help simplify that process by bringing urgency, professionalism, communication, and experienced project coordination to every project we handle.

What separates SERVPRO of Bear / New Castle from many restoration companies is our ability to manage both the immediate emergency response and the complete recovery process from start to finish. Many companies only handle mitigation and cleanup. Our team is equipped to assist with emergency services, structural drying, demolition, documentation, insurance coordination, repairs, reconstruction, and ongoing project management throughout the entire restoration process.

Whether it’s a flooded basement in Newark, smoke damage after a fire in Wilmington, mold concerns in Bear, or a large commercial loss requiring extensive reconstruction, our goal remains the same: respond quickly, minimize disruption, and restore the property properly the first time.

Our restoration professionals utilize commercial drying equipment, moisture detection tools, air filtration systems, documentation technology, and reconstruction coordination processes to help ensure projects are handled efficiently and thoroughly. Team members receive ongoing SERVPRO training and maintain industry certifications through the IICRC in water damage restoration, structural drying, fire and smoke restoration, and mold remediation.

SERVPRO of Bear / New Castle proudly works with:

  • Residential homeowners
  • Commercial properties
  • Property managers
  • Apartment communities
  • Healthcare facilities
  • Retail centers
  • Office buildings
  • Schools and municipal facilities
  • Insurance carriers and national programs

We know that responsiveness and communication matter just as much as the physical restoration work itself. Our team works hard to keep customers informed throughout every stage of the project while maintaining detailed documentation, scheduling coordination, and professional service standards from beginning to end.

As members of the local Delaware community, we take pride in serving the same neighborhoods where we live and work every day. From emergency water cleanup and fire restoration to complete reconstruction services, our team is available 24 hours a day, 7 days a week, to help residential and commercial customers recover quickly and confidently.

When disaster strikes, SERVPRO of Bear / New Castle is ready to respond with the experience, equipment, and commitment needed to help restore both your property and your peace of mind — and help make it “Like it never even happened.”



MAILING ADDRESS: 301 Carson Drive Bear, DE 19701

Richard Massey
Richard Massey
Owner of SERVPRO of Bear / New Castle

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 816 commercial business decision-makers and 1,550 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: Oct 2019 and Decision Analyst: Oct 2019.

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