SERVPRO of Amador / Calaveras Counties

SERVPRO did an amazing job Connie, Tom, Julio, Christian, Paul and Sonja by making sure they took care my family while floor damage in my home .They all worked hard for a few days and late to make sure it was done ASAP .I mean every individual worked hard and good people.Connie the office manager very nice, sweet lady and on the top of helping me out. She even helped look for contractors ASAP and when I mean she took care of me .She sure did. I mean knowing the situation we are in with this pandemic and know how valuable it is to be in home she had contractors call me ASAP. I am soon to have my home put together. I will recommend this people in a heart beat and also they enjoy working together as a team and there happy to know they finish the job right. Thanks SERVPRO.

I worked with Sonja as well, when I found a leak in my dishwasher and my insurance called SERVPRO out. While the insurance pretty much told me I'm SOL and on my own, and Sonja was a light in the dark during a stressful time. She stayed with me the entire time the insurance adjuster was out. While she did her inspection she made sure to take the time to explain different scenarios, options and costs (since I'm on my own with that). She was super helpful, made me feel comfortable and really was amazing to work with. Honestly, because of her, SERVPRO is now my #1 choice for any remediation damage. She's a huge asset to her company and was just super during a time when I needed to know someone was on my side

I am very satisfied with the customer service I received from SERVPRO of Amador/Calaveras Counties. I had Sonja, Christian and Julio come out to my house and they provided great knowledge and took care of all of my questions and concerns. Connie helped with the billing and she was very friendly and professional. Great customer service all around.

I called SERVPRO of Amador/Calaveras Counties per recommendation  of my insurance company on October 17, 2020 after my washer overflowed (5 hours) upstairs causing a lot of damage to both up & down stairs.

Connie, the Amador/Calaveras SERVPRO manager was quick to respond and had Sonja and her assistant there as quickly as they could get to Jackson.

Sonja (& her assistant) were professional and were quick to stop any further damage. She explained all procedures and what would come next. She came each day for the next 5-7 days to continue the process. On the final day two gentlemen came to remove the rest of the drying equipment, Both as equally professional and efficient as the rest.  

Sonja is very knowledgeable in what she is doing. She took the time to explain things to me and made herself available to me by phone as well.

Connie not only handled the office, Dispatch and financial end of this but also was available completely to answer questions and speak with several insurance agents from at least 3 different states. She coordinated everything including my repairs.

I would definitely recommend the SERVPRO of Amador/Calaveras Counties especially Connie and Sonja leading their teams. This was a devastating experience and they helped get the flood under control and helped me with every aspect! 5+ stars each!

Call them, you won't be sorry!

THANK you SERVPRO of Amador/Calaveras Counties 5+ stars!

Paul & staff are amazing. They actually do come back to clean if they do not get it right the first time... AT NO CHARGE... Thanks Paul

Connie always gives us great customer service, making sure we get the cleaning dates we need. Tom and his crew seem to do the impossible each time out. Our older carpets look practically new each time after cleaning. You can't beat SERVPRO of Lodi!

I'm updating it to give credit to the great team that worked on our house.  I spoke with Connie Hernandez the most since she was handling our scheduling.  Petra Torres (if I remember correctly) was directly involved in the clean up (all the ladies were super sweet).  Tom Lowe and Paul Medinger were also a huge help with the cleanup and especially for getting our home security online when the internet was briefly unplugged.  I had spoken with each of these people multiple times and was already impressed with their performance and professionalism.

Thought I'd have to repaint the interior of my large home. But the pro painter said to call SERVPRO of Lodi to clean soot from all my walls & ceilings throughout all living areas, kitchen, master bed & bath. This was an accumulation of soot from wood burning stove. Connie gave excellent customer phone service and got my inspection done same day I called. The two SERVPRO inspectors were also exceptional. Then Carmen and Petra came for three full days. They arrived on time every day, having to drive 1 1/2 hours each way from Lodi area up into the foothills. They were very professional, experienced, and knowledgeable. So very courteous, extremely focused and organized. Such hard, 'non-stop' workers! They did such a thorough and excellent job, I would highly recommend them to anyone. They did such a great job, I do not have to paint!

I was referred to SERVPRO Lodi from SERVPRO of Tracy.  My dryer wasn't drying on one cycle.  I had the Geek Squad come and check it out and he said it wasn't the dryer but the duct was clogged.  I wasn't sure if this job was considered essential but after a month of having the hose put in a bucket with water, I gave them a call.  Connie was very nice and had her crew come out the following week.  Tom and Julio did a great job!  I had 18 years worth of lent/dust come out.  They got me hooked up and vacuumed all the mess.  Even though I thought I was cleaning out the duct, I think I might of pushed it in further.  Thank goodness no fire happened.   Thank you SERVPRO!

SERVPRO did an amazing job Connie, Tom, Julio, Christian, Paul and Sonja by making sure they took care my family while floor damage in my home .They all worked hard for a few days and late to make sure it was done ASAP .I mean every individual worked hard and good people.Connie the office manager very nice, sweet lady and on the top of helping me out. She even helped look for contractors ASAP and when I mean she took care of me .She sure did. I mean knowing the situation we are in with this pandemic and know how valuable it is to be in home she had contractors call me ASAP. I am soon to have my home put together. I will recommend this people in a heart beat and also they enjoy working together as a team and there happy to know they finish the job right. Thanks SERVPRO.

I worked with Sonja as well, when I found a leak in my dishwasher and my insurance called SERVPRO out. While the insurance pretty much told me I'm SOL and on my own, and Sonja was a light in the dark during a stressful time. She stayed with me the entire time the insurance adjuster was out. While she did her inspection she made sure to take the time to explain different scenarios, options and costs (since I'm on my own with that). She was super helpful, made me feel comfortable and really was amazing to work with. Honestly, because of her, SERVPRO is now my #1 choice for any remediation damage. She's a huge asset to her company and was just super during a time when I needed to know someone was on my side